I used to think Resource Manager included alerts for anytime a citrix server went down (including graceful shutdown and reboots). It appears though that it only sends "server down" alerts when the server or the IMA service tank hard. At least that's how I'm reading this: http://support.citrix.com/article/CTX507995 Anyone using RM to send basic up/down notifications (ala WhatsUpGold)? thanks, Christopher