[THIN] Re: Odd re-occurring network issue on clients with A-gateway vpn client

Hi Lan,

 

I haven't seen that issue before, but I have seen many weird issues
occurring until version 4.5.8. This seemed to be really stable. I've
uploaded it here for you:
http://www.jhouseconsulting.com/downloads/SAC.zip. It includes my
installation script for rolling it out with Altiris, or equivalent. Test
it first! Or just manually deploy it, including the net6helper.

 

Yes, you can run newer clients against older version CAGs without
issues.

 

Cheers,

Jeremy.

 

From: thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] On
Behalf Of TSguy92 Lan
Sent: Tuesday, November 03, 2009 1:05 AM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] Odd re-occurring network issue on clients with A-gateway
vpn client

 

Hello Thinner's. Hoping someone can help us sort out a long term
solution to a very annoying re-occurring problem. 

Our access gateway's are currently running firmware version 4.5.7
(Upgrade to 4.6 is set to occur in about two weeks). The citrix secure
access client version is 457121. (this issue has persisted through 2
version upgrades so far). 

On laptop systems that have the Secure Access client installed, after a
user has been working remotely for any period of time and using vpn,
when they come back into the offices their (windows XP sp2) laptop will
be unable to connect to any UNC path. 

If you review the properties of their local area connection, it will
show NO check box for "File and Printer sharing for MS networks". If you
put a check mark on that box a pop-up appears asking if you're sure you
want to "disable" file and printer sharing. (yes, prompts you about
disabling it, even though it looks like you're enabling it). 

Our fix at this point, is to stop the "shell hardware detection"
service, un-install the network card from device manager. Reboot, log
in, have windows re-detect the network card, log off, and log back in .
. the user's laptop is now back on the network. 


We only see this happen on systems that have the Secure Access Client
software installed. Browsing around citrix's support site (and other
places) I have yet to see anyone else running into something like this. 

I've read through the "fix" notes for firmware 4.6 and didn't see any
mention of a fix for this issue in there, so my hopes aren't high that
that upgrade will help us. 

Has anyone else see this and / or does anyone have any suggestions on a
permanent solution? 

Thanks much and happy Monday all, 

Lan




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