[THIN] Re: OT: Sprint PCS Scammers!

I have had great service with Cingular. Yeah OK so I might be a little
biased. :) 

Mark E. Schill
Senior Analyst, Citrix Technical Services       
(404) 735-9520
Mark.Schill@xxxxxxxxxxxx        

-----Original Message-----
From: Thin Man [mailto:thin.master@xxxxxxxxx] 
Sent: Friday, July 22, 2005 1:25 PM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] Re: OT: Sprint PCS Scammers!

On the topic of Sprint.....

I recently found that I had been being double billed for the phone
warranty for the past year.  I also came to find out that they had
been charging taxes from 2 states for over a year.  Dirty rotten
scoundrels......  Of course the process to get this straightened out
takes a VERY long time.....  and at this writing is not completely
resolved.

Sprint is just a lousy company to do business with.....  I'm
considering breaking my contract and getting another provider.  I
don't think Nextel is an option since they too will soon be Sprint.

Perhaps we need a thin poll.  

Who is happy with their wireless service, what provider, and how much a
month???

On 7/22/05, Kelsey, John <JCKelsey@xxxxxxxx> wrote:
>  
> We've had a VERY similar thing happening in our area.  We are in Verizon
> territory but we've had problems with verizon phones roaming to Sprint
> because their tower is just a *weeeeee* bit more powerful than the Verizon
> towers in our area.  We've had to go round-n-round with Verizon to get
them
> to boost their coverage to keep the phones from automatically roaming.  I
> feel your pain! 
>   
> J. Kelsey
>  
>   
>  
>  
> -----Original Message-----
> From: thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] On
Behalf
> Of Jim Kenzig Kenzig.com
> Sent: Friday, July 22, 2005 11:50
> To: thin@xxxxxxxxxxxxx; windows2000@xxxxxxxxxxxxx
> Subject: [THIN] OT: Sprint PCS Scammers!
> 
>  
> Well call me naive...I have 5 phones with Sprint PCS.  I recently bought a
> new one online for my daughter.  She didn't use the phone anywhere else
but
> in my home. Which is cleary in the Sprint PCS Service area. I got my first
> bill for it and it had $83 of roaming charges. Huh? Apparently Sprint
sends
> the phone from the factory set in "Automatic mode" instead of just Sprint
> PCS mode which means according to Sprint representatives that your phone
> could roam anytime EVEN IN THEIR COVERAGE area because it picks up the
> "strongest" signal which could be another providers. 
>   
> This is clearly a scam.  Sprint doesn't notify you of this possibility
when
> you buy a phone or say anything in their contracts about it.  I had one of
> their representatives even proceed to try to explain to me how cell phones
> are AM and that the AM signal gets weaker at night and that my daughter
> might of been hiding in the closet when making the calls. (any engineer
> worth a pound of salt knows that AM radio stations have to turn down their
> transmitters in the evening because the signal gets stronger at
night...what
> an idiot!) He also said that because of storms they may lose service.
(there
> were no storms that night...I checked the weather and my daughter wasn't
in
> the closet) 
>   
> Anyways the phone is a flip phone and the calls were incoming calls..you
> flip open the phone and the call is answered. You have it to your ear
> talking so you really don't know that you are roaming unless you look for
a
> little R on the display.  Of course you wouldn't expect to be roaming in
> your LOCAL COVERAGE area.  Sprints take is that it could happen anywhere
and
> anytime.   Bottom line is no matter how much I argued they refused to
credit
> me. 
>   
> I suspect this is a scam that they  and maybe a lot of other service
> providers are pulling on a lot of customers.  They expect them to know
that
> their phone may roam even in their LOCAL coverage area and that they
expect
> their customers to know that they need to change the settings on the phone
> when they walk out of their store or they will be riddled with roaming
> charges until they figure out what the little R means and how to change it
> to only use the service providers coverage and not allow roaming. 
>   
> If you have had this happen to you or you know someone who has had it
happen
> to please have them contact me as I am going to make a list.  I am
seriously
> considering forming a class action suit because of their deception if I
can
> conclude that this is a widespread problem. Any lawyers on the list for
> takers?  
>   
> Forward far and wide. 
>   
> Thanks,
> Jim Kenzig 
> CEO The Kenzig Group 
> 216-288-6644
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