[THIN] Re: OT Remote control PCs behind NAT firewall
- From: "Matthew Shrewsbury" <MShrewsbury@xxxxxxxxxxxxxxx>
- To: <thin@xxxxxxxxxxxxx>
- Date: Wed, 2 Feb 2005 10:46:31 -0500
Thanks for all the input!! A lot of our remote users are very small
offices with only one maybe two users so they don't have any spare PC to
install software on. Also they often have dynamic IP addresses (cable or
DSL) so I need someway of locating them to connect to.
I don't have remote admin on any of the NAT firewalls so I really can't
change the ports. I need the remote software to establish the connection
ideally (to get me past the firewall)...anyway of doing that with VNC
over HTTP?
Thanks for everyone's input!
Matthew Shrewsbury, MCSE+Internet MCSE 2000 CCA
Network Administrator
-----Original Message-----
From: thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] On
Behalf Of Nicolai Imset
Sent: Wednesday, February 02, 2005 10:35 AM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] Re: OT Remote control PCs behind NAT firewall
I beleive the easiest for you would be to set up a remote ocmputer
behind their firewall.
from that computer you can easily run any remote control product i would
then use VNC,Dameware. (VNC is free, Dameware is not free but i think
the license says you only need one 1 as it's only 1 user using it)
Also with only natting you would at best reach one of the pc's behind
each firewall...
_____
From: thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] On
Behalf Of Evan Mann
Sent: Wednesday, February 02, 2005 4:27 PM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] Re: OT Remote control PCs behind NAT firewall
VNC will require firewall configuration to pass the proper port through,
unless you set it to use port 80 inbound. I think that would work.
If you want something to use that requires no firewall config then the
big name is GoToMyPC for smal volume or GoToAssist for enterprise. Both
are from Citrix Online.
With GoToAssist, the general setup is the endser goes to a webpage and
requests help from the tech. It downloads a component, and you take
control. GoToMyPC is the same premise but you as the tech would go to a
website and click into someones computer.
If your going to use it for more then a handful of machines, GoToAssist
is what you'll probably have to use. It's NOT cheap however, but it's
probably the best tool for this type of support. Even though I support
99% of my users via Remote Administrator or RDP, we still pay go
GoToAssist for those users when RAdmin/RDP is not a viable options.
There are other shareware type products that either work through port 80
or in a GoToAssist type fashion but using actual software clients
instead of a web interface, but still transmit data over port 80. I've
not used any of those however.
_____
From: thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] On
Behalf Of Bruce Jarrett-Norton
Sent: Wednesday, February 02, 2005 10:18 AM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] Re: OT Remote control PCs behind NAT firewall
Two words..
Tight VNC..
Free - remote control pc desktops - rocks.
Saved me more travel time that I could care to count.
Bruce Jarrett-Norton
Dart Energy Corporation
BTW: We install Tight VNC on the users side and having start as a
service. Then we use what is called Ultra to control the pcs.
-----Original Message-----
From: thin-bounce@xxxxxxxxxxxxx
[mailto:thin-bounce@xxxxxxxxxxxxx] On Behalf Of Matthew Shrewsbury
Sent: Wednesday, February 02, 2005 10:10 AM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] OT Remote control PCs behind NAT firewall
My company is using Citrix more and more from remote locations.
Unfortunately I'm tending to run into PC OS problems more often then not
and talking the users through the simplest tasks in some cases is very
painful.
Does anyone know of a web based remote control program what will
work without any firewall configuration and allow me to easily remote
control remote PCs? I would think it needs to be HTTP based so I can
easily traverse firewalls. Citrix has "go to my PC" but it is
expensive...I need something cheaper.
Most of the PCs are XP and have RDP but that would require me to
setup port forwarding on the firewalls and I don't want to do that.
Any suggestions?
Matthew Shrewsbury, MCSE+Internet MCSE 2000 CCA
Network Administrator
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