[THIN] Re: OT Remote control PCs behind NAT firewall
- From: Henry Sieff <hsieff@xxxxxxxxxxxx>
- To: "'thin@xxxxxxxxxxxxx'" <thin@xxxxxxxxxxxxx>
- Date: Wed, 2 Feb 2005 10:58:57 -0600
WebEX.
_____
From: thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] On Behalf
Of Matthew Shrewsbury
Sent: Wednesday, February 02, 2005 9:47 AM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] Re: OT Remote control PCs behind NAT firewall
Thanks for all the input!! A lot of our remote users are very small offices
with only one maybe two users so they don't have any spare PC to install
software on. Also they often have dynamic IP addresses (cable or DSL) so I
need someway of locating them to connect to.
I don't have remote admin on any of the NAT firewalls so I really can't
change the ports. I need the remote software to establish the connection
ideally (to get me past the firewall)...anyway of doing that with VNC over
HTTP?
Thanks for everyone's input!
Matthew Shrewsbury, MCSE+Internet MCSE 2000 CCA
Network Administrator
-----Original Message-----
From: thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] On Behalf
Of Nicolai Imset
Sent: Wednesday, February 02, 2005 10:35 AM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] Re: OT Remote control PCs behind NAT firewall
I beleive the easiest for you would be to set up a remote ocmputer behind
their firewall.
from that computer you can easily run any remote control product i would
then use VNC,Dameware. (VNC is free, Dameware is not free but i think the
license says you only need one 1 as it's only 1 user using it)
Also with only natting you would at best reach one of the pc's behind each
firewall...
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From: thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] On Behalf
Of Evan Mann
Sent: Wednesday, February 02, 2005 4:27 PM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] Re: OT Remote control PCs behind NAT firewall
VNC will require firewall configuration to pass the proper port through,
unless you set it to use port 80 inbound. I think that would work.
If you want something to use that requires no firewall config then the big
name is GoToMyPC for smal volume or GoToAssist for enterprise. Both are
from Citrix Online.
With GoToAssist, the general setup is the endser goes to a webpage and
requests help from the tech. It downloads a component, and you take
control. GoToMyPC is the same premise but you as the tech would go to a
website and click into someones computer.
If your going to use it for more then a handful of machines, GoToAssist is
what you'll probably have to use. It's NOT cheap however, but it's probably
the best tool for this type of support. Even though I support 99% of my
users via Remote Administrator or RDP, we still pay go GoToAssist for those
users when RAdmin/RDP is not a viable options.
There are other shareware type products that either work through port 80 or
in a GoToAssist type fashion but using actual software clients instead of a
web interface, but still transmit data over port 80. I've not used any of
those however.
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From: thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] On Behalf
Of Bruce Jarrett-Norton
Sent: Wednesday, February 02, 2005 10:18 AM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] Re: OT Remote control PCs behind NAT firewall
Two words..
Tight VNC..
Free - remote control pc desktops - rocks.
Saved me more travel time that I could care to count.
Bruce Jarrett-Norton
Dart Energy Corporation
BTW: We install Tight VNC on the users side and having start as a service.
Then we use what is called Ultra to control the pcs.
-----Original Message-----
From: thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] On Behalf
Of Matthew Shrewsbury
Sent: Wednesday, February 02, 2005 10:10 AM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] OT Remote control PCs behind NAT firewall
My company is using Citrix more and more from remote locations.
Unfortunately I'm tending to run into PC OS problems more often then not and
talking the users through the simplest tasks in some cases is very painful.
Does anyone know of a web based remote control program what will work
without any firewall configuration and allow me to easily remote control
remote PCs? I would think it needs to be HTTP based so I can easily traverse
firewalls. Citrix has "go to my PC" but it is expensive...I need something
cheaper.
Most of the PCs are XP and have RDP but that would require me to setup port
forwarding on the firewalls and I don't want to do that.
Any suggestions?
Matthew Shrewsbury, MCSE+Internet MCSE 2000 CCA
Network Administrator
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