[THIN] Re: OT: Recommendations for Decent Affordable Help Desk

Yea no kidding!  You still have 60 IT people for 2000 users.  That's a
ratio of 1 person to every 34 employees.  Wow!

 

-----Original Message-----
From: thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] On
Behalf Of Roger Riggins
Sent: Friday, January 30, 2004 4:44 PM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] Re: OT: Recommendations for Decent Affordable Help Desk

Holy IT people, Batman!



-----Original Message-----
From: thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] On
Behalf Of Steve Snyder
Sent: Friday, January 30, 2004 3:24 PM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] Re: OT: Recommendations for Decent Affordable Help Desk

--- Evan Mann <emann@xxxxxxxxxxxxxxxxxxxxx> wrote:
> How about Track-It! (now being developed by Intuit since they baught 
> Blue Ocean).  Not sure what it
would cost for 60 users.

Thanks!
> 
> On an unrelated note, you have 60 help desk personal for 2000 
> employees?
> Wow. 

No no, we don't use os/2 here! :) We just have 5 help desk personnel,
but 55 IT people take their calls from the help desk software, so 60
total users of the software supporting 2,000 users. (wasn't sure how
some vendors may license their product)

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