[THIN] Re: MetaFrame XP Presentation Server, FeatureRelease 3 / Service Pack 3 Install Issues

The fact that I use subfolders, is probably why mine crashed and burned. 


-----Original Message-----
From: Joel Stolk [mailto:JStolk@xxxxxxxxxxxxxxxx] 
Sent: Tuesday, June 17, 2003 10:39 AM
To: 'thin@xxxxxxxxxxxxx'

Hmmm... this is why I never put a Citrix FR/SP into production until a few
months after release.  There were 3 hotfixes within a month of FR2/SP2's
release.  

-----Original Message-----
From: Steve Greenberg [mailto:steveg@xxxxxxxxxxxxxx]
Sent: Tuesday, June 17, 2003 10:35 AM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] MetaFrame XP Presentation Server, Feature Release 3 /
Service Pack 3 Install Issues



FYI

http://support.citrix.com/kb/entry.jspa?externalID=3DCTX102081

MetaFrame XP Presentation Server, Feature Release 3 / Service Pack 3 =
Install Issues=20
  Knowledge Center    Knowledge Base   =20


Document ID: CTX102081=20
Created: Jun 11, 2003=20
Updated: Jun 13, 2003=20
Products: Citrix MetaFrame XP 1.0 for Microsoft Windows 2000 =20

=20
MetaFrame XP Presentation Server, Feature Release 3 / Service Pack 3 =
Install Issues

Citrix has identified three issues that may affect our customers when
installing MetaFrame XP Presentation Server, Feature Release 3 or = Service
Pack 3. Citrix Systems is currently investigating the issues and working
towards a resolution. Once the solution or solutions are in place, = Citrix
will provide updated modules that address these issues.

Issue 1

Symptom: During installation, customers may see three failures when
attempting to register performance modules to the registry. The =
installation will complete if the customer chooses "ignore", however these =
performance modules do not install and their absence adversely affects
Resource = Manager functionality.

Cause: The problem occurs when the target system locale is set to a =
language other than that of the native language during a silent installation
of Windows 2000 Server. For example, the locale is set to German during a
silent installation of the English version of Windows 2000 Server. The
native language and the locale each have performance keys in the = registry.
Each key has a corresponding set of performance counter library files in =
the
\System32 folder. These performance counter library files are installed =
and managed by Windows. If these files are missing or corrupt their
corresponding registry keys are inaccessible and the install cannot =
register the performance modules. This causes the performance counter
library = files to be missing for the locale and we are prevented from
registering our Resource Manager performance modules to the registry.

Solution: We are currently evaluating methods of restoring the missing
performance library files pending consultation with Microsoft = Developers.

Note: If your server's locale is set to the same language as the base
operating system's, you will not experience this issue. Also, if you did =
not change the locale using a silent installation script, you will not
experience this issue. Citrix has only been able to reproduce this issue =
on Windows 2000 Servers. The issue may or may not also exist on Windows =
Server 2003.

Issue 2

Symptom: Installation fails without recovery or continuation during =
upgrade of the pass-through client.

Cause: This problem only occurs upon upgrade if the customer has = organized
their application icons into sub-directories. Upon upgrade to Feature
Release 3, the installer does not properly negotiate the directory =
structure containing the icons.

Solution: Currently investigating.

Note: If you do not use sub-folders in your Program Neighborhood icon
display structure, you will not experience this issue.

Issue 3=20

Symptom: Upgrade installation fails with a trap. This occurs at a = critical
phase of installation and renders MetaFrame XP unusable although the
operating system continues to perform properly.

Cause: During an upgrade to Feature Release 3 or Service Pack 3, if the
previous version of MetaFrame XP had 6 or more MSI hotfixes installed, = the
system may trap and leave MetaFrame XP in an unusable state.=20

Solution: Currently investigating.

Temporary Workaround: Prior to installation of Feature Release 3 or =
Service Pack 3, uninstall Hotfixes from the system. If you have already =
experienced this issue, uninstall Feature Release 3 or Service Pack 3,
uninstall the Hotfixes from your systems and then re-install Feature Release
3 or = Service Pack 3.

Note: If you perform a clean install and not an upgrade install or if = you
have less than 6 Hotfixes installed on your server, you will not =
experience this issue.
=20
=20

Steve Greenberg
Thin Client Computing
34522 N. Scottsdale Rd. suite D8453
Scottsdale, AZ 85262
(602) 432-8649
(602) 296-0411 fax=20
steveg@xxxxxxxxxxxxxx



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Complaints about applications response time - DO SOMETHING ABOUT IT!
TScale 2.0 improves applications response time and increases terminal
server capacity. Really get MORE from your existing servers! Free eval:
http://www.rtosoft.com/enter.asp?id=130
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