[THIN] MSTerminalServices.org - June 2006 Newsletter

From: "MSTerminalServices.org" <info@xxxxxxxxxxxxxxxxxxxxxx>
To: "thin@xxxxxxxxxxxxx" <thin@xxxxxxxxxxxxx>
Date: Fri, 30 Jun 2006 08:26:48 -0500

MSTerminalServices.org Newsletter of June 2006
Sponsored by: 2X Software
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In this issue:
What's up?
KB Articles of the Month
Ask our MVPs!
Learning Zone
On the Spot
Rumours on the SBC Space

Welcome to the MSTerminalServices.org newsletter! Each month we will bring you
interesting and helpful information on MS Terminal Services and server based
computing. We want to know what all *you* are interested in hearing about.
Please send your suggestions for future newsletter content to:
CRodrigues@xxxxxxxxxxxxxxxxxxxxxx

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1. What's up?
By Claudio Rodrigues, Terminal Server MVP

Hi there!

This month some very cool stuff is going on. As you probably know Brian Madden
and Rick Dehlinger are en route to Seattle. Along the way they will have many
meetings with customers, companies, communities, bars, ladies, etc and will try
to get a good idea on how we can improve the community relationships with
Microsoft (much improved I must say) and Citrix (am I the only one that thinks
Citrix is stubborn and does not give a **** about customers/communities). Let's
pray for them :-)

On the TS side there was a good webcast showing the TS features we will
probably see on Windows 'Longhorn' Server once it is released.

And finally, first week of July, RecordTS should be out! Make sure you keep an
eye on http://www.tsfactory.ca for more information!

For the next month's interview we are going to have Andy Hertzfeld here. If you
have no clue about him, please check http://www.folklore.org.

That is all folks!

Cheers!

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2. KB Articles of the Month

Here are some interesting and useful Terminal Services related articles posted
by Microsoft in the last month:

An event ID 10010 error message may be logged many times in the event log of
your Windows Server 2003-based computer that is running Terminal Services
(873375) - Either of the following error messages may be logged many times in
the event log of your Microsoft Windows Server 2003-based computer that is
running Terminal Services.

The following event ID error message may be logged in the event log if the
Citrix MetaFrame program is installed on your terminal server:
Event Type: Error
Event Source: DCOM
Event Category: None
Event ID: 10010
Description: The server 601ac3dc-786a-4eb0-bf40-ee3521e70bfb did not register
with DCOM within the required timeout.
http://support.microsoft.com/kb/873375/en-us

An event that is logged in the Security log does not include the IP address or
the computer name of the Terminal Services client
(891076) When a Windows Terminal Services client successfully logs on to a
terminal server, an event is logged in the Security log. However, this event
does not include the IP address or the computer name of the Terminal Services
client.
http://support.microsoft.com/kb/891076/en-us

You may not be able to paste an item in an Office 2003 program after you
connect to a Windows Server 2003-based server that is running Terminal Server
(840872) - When you connect to a Microsoft Windows Server 2003-based server
that is running Terminal Server or Remote Desktop for Administration, and you
then copy an item and paste it in a Microsoft Office 2003 program, the item is
not pasted successfully, and you may receive the following error message:
Cannot empty clipboard
http://support.microsoft.com/kb/840872/en-us

Terminal services and remote desktop session events are not logged in Windows
2000 Server
893368) - If auditing to log terminal services and remote desktop session
events is enabled on a Microsoft Windows 2000 Server-based computer, the events
are not logged in the System event log. For example, auditing is enabled for
event logging for Terminal Services client logoffs and for shadowing.
Note: Shadowing makes it possible for you to monitor a session of another user.
All information that is displayed on the computer of the session that you are
shadowing also appears on your computer.
http://support.microsoft.com/kb/893368/en-us

High processor usage from the spooler occurs when a user logs off from a
session on a terminal server that is running Windows Server 2003 or Windows 2000
(840371) - When a user logs off from a session on a terminal server (a server
that has Terminal Server enabled) that is running either Microsoft Windows 2000
or Microsoft Windows Server 2003, the Spoolsv.exe file consumes a large
percentage of processor time for a short time.
http://support.microsoft.com/kb/840371/en-us

Citrix MetaFrame XP or Citrix MetaFrame Presentation Server 3.0 do not work as
expected after you install Update Rollup 1 on a Windows 2000 SP4-based server
(904711) - Consider the following scenario. You have either of the following
products installed on a Microsoft Windows 2000 Service Pack 4 (SP4)-based
server:<ul><li>Citrix MetaFrame XP Server for Windows with Feature Release 3
(FR3)<li>Citrix MetaFrame Presentation Server 3.0</ul>You install Update Rollup
1 for Windows 2000 SP4 on this Windows 2000 SP4-based server. After you install
the update rollup, you use the Citrix Independent Computing Architecture (ICA)
Client program on a client computer to establish a connection with the Windows
2000-based server. You then try to run a published program on this server. In
this scenario, when you establish the connection with the Windows 2000-based
server, you notice that you cannot run the published program. Additionally, you
are not prompted to enter the user logon credentials. Subsequently, the client
computer becomes unresponsive and you have to end the ICA Client session.
http://support.microsoft.com/kb/904711/en-us

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3. Ask our MVPs a question

This is simple and straight forward: shoot us your TS/Citrix question and we
will get some of the top Terminal Services MVPs together and get you an answer,
from everyone?s point of view! The best question of the month will be published
here with all the answers from these guys. Just email us at
CRodrigues@xxxxxxxxxxxxxxxxxxxxxxx

QUESTION: I gave up on the idea of asking people for questions about TS/Citrix.
We will now select the questions from our secret library and post them here for
your enjoyment. :-)

'Dear TS MVPs. The more I read about Profiles, the more I give up on the idea
of going the TS route. First of all, why do I need roaming profiles? And why
have they become such a hassle in a TS environment??? Is there a fix for that
other than FORMAT C:?'

FDISKMan, Somewhere

ANSWER: Dear FDISKMan. Nice nickname. It seems you like to take the easy route
when troubleshooting things. I like that. And trust me, I thought about
FDISK'ing many servers I had the pleasure to manage?
So why roaming profiles? Well, simple. If you have one TS only and you are not
too worried about your users' preferences going to the limbo if the TS dies,
you do not need roaming profiles. :-)
Profiles as you know, are user specific settings/information that gets
saved/updated when a user logs in to a Windows computer, regardless of being a
TS or not. In a simple way it is in your Documents and Settings\Your Username
folder.
So if you have multiple TSs in a farm, all providing the same applications or
desktop to the users, you want the user to have the same settings (for example
his MAPI profile for Outlook) regardless of the TS he logs in. That is where
roaming profiles come to the picture. If you logon to TS1 your roaming profile
is copied from the network to the local Document and Settings on the TS. After
you logoff, it is copied back to the network (assuming no local cache). If you
logon again but now to TS2, your roaming profile is now loaded there and the
same thing happens.
Great, so the user always gets his 'customized settings'. Perfect. But there is
a catch?
The problem is that sometimes these profiles get corrupted thanks to network
issues, applications not releasing files/keys, etc. And then hell breaks loose.
Once the profile is corrupted, corruption follows you no matter where you logon
(looks like the local government here!). So what can you do before things get
out of control?
Well the best option for sure is to use what we call a HYBRID profile. This is
done by using a MANDATORY profile (imagine it as a read only profile) with some
tricks to actually read everything that is user specific from the network, load
all that for the user when he logs in and if something changes, save all that
during logoff. This way the profile itself never gets corrupted (as it is
mandatory) and the user will always have his own settings (as these are saved
at logoff and restored at logon). But how can you do that? Check FlexProfiles
(http://portal.loginconsultants.nl/forum/index.php?board=16), a nice and free
toolkit from Login Consultants! Of course there are commercial options out
there like Simplify Profiles from triCerat and others.
If you do need to stick with roaming profiles, the best thing is to make sure
you get UPHClean
(http://www.microsoft.com/downloads/details.aspx?familyid=1B286E6D-8912-4E18-B570-42470E2F3582&displaylang=en),
another great freeware available on the Microsoft website!

4. Learning Zone

Third Party Add-ons: Do you really need them?
http://www.msterminalservices.org/articles/Third-Party-add-ons-need-them.html
Date - June 14, 2006; Author - Cláudio Rodrigues; Section - Articles :: General
In this article I try to explain what I think about third party tools in a TS
environment and if this is the best way to go or not.

Setting up Citrix shadowing from A to Z
http://www.msterminalservices.org/articles/Setting-Citrix-shadowing.html
Date - June 20, 2006; Author - Stefan Vermeulen; Section - Articles ::
Management Tools
Stefan goes takes a deep look at Citrix shadowing. All your options,
explanations and so on!

5. On The Spot

This month we talked to the famous Doug Brown. I do not need to explain any
further who the man is. :-)
If for some reason you have never heard of Doug, please change careers now.
TS/Citrix is not for you really. Seriously, Doug is the man behind Methodology
in a Box, a must read for anyone doing Citrix deployments out there. After
working for the dark side for so many years, Doug saw the light and is now here
with us.

Enjoy this great interview with a great guy!

Cláudio: Hey Doug. First of all many thanks for taking the time for this
interview today. It is always a pleasure to talk to you. I wish we could start
doing podcasts soon, but I cannot find the time to put all the hardware I will
need together for that. So I am still doing it the old way. My apologies for
that. :-)

Doug: Thank you Cláudio and as always, it is nice to speak with you and your
readers. I would also like to take this time to note that I have been working
very hard to roll out podcasting and would like to announce that in
middle-to-late July, I will be launching DABCC Radio! I hope you will allow me
to interview you early on as I know you are working on some really interesting
technology that would be a lot of fun to talk about on DABCC Radio. Sounds good?

Cláudio: For sure! Let me know when you get the podcasting thing going. Well my
first question is the usual stuff. How did you get hooked up on server based
computing? I know you have a software development background right? But from
there to SBC, how did it happen?

Doug: How did I get in to SBC??? I've always felt that SBC was my calling as I
was raised on the centralized mindset. To answer your question, I would have to
take you way back to when I was just a little boy fiddling around with these
things they called "computers". My Dad, who was an early mainframe engineer,
would bring me down to his office to play with the big mainframes. That is
actually where I learned how to write code and where I was first taught the
power of centralization.

In those days, late 1970s, business people did not see the value of the PC.
They saw it as a toy and my Dad was just like everyone else, but being a kid, I
thought the world of Compaq, IBM and Microsoft. This being said, when I would
tell my Dad about this Bill Gates character and this upcoming powerhouse called
Microsoft, he would just laugh and tell me how the PC was lacking in some great
detail and how It needed centralization. So, without going into 10 years of
arguments I will just say that my Dad drilled it in my brain that the
applications need to be centralized, along with their data and management. Then
many years later a friend of mine handed me a copy of Citrix WinFrame and I
about lost it. It was centralized computing on a PC, a PC based Mainframe. What
more could I ask for? From that day on, I've been hooked on Server-based
computing!!!

Yes, I do have a background in development. That also goes way back to the late
1970s as back then there was nothing else to do but write code. I would write
little programs to make DOS better or to manage data, like my tape collection,
or even to dial phone numbers like they did in War Games, but that is a story
for another day.. ;-) Then when I was in High School, I took a job writing
database programs for a bank. At first it was fun but then after writing the
same old stuff day in and day out I got a bit bored and ended up quitting. What
I wanted to do was write what I wanted to write? :-) Don't we all?? So, I took
a few years off to be a kid and then went to work at a consulting company. I
have always kept a compiler installed on my workstation and I've managed to
write a few scripts and apps over the years to make my life easier. That is
actually how my application, Advanced Print Manager (www.dabcc.com/apm) came
along. It started off as a simple app to help me automate printer drive
mappings and then grew from there.

Cláudio: Interesting story! After all these years working for Citrix and now
working on your own, do you think you changed a lot what you think/thought
about TS, the market and so on after leaving Citrix? And if so, Why?

Doug: Great question, yes I have or at least I hope I have as we are nothing if
we don't continue to "change" and learn from what is going on around us.
"Change" might not be the perfect word and I like "evolve" much better. The
world "evolves" hopefully from knowledge and I feel that I have been lucky to
be part of a couple of really great organizations and have been fortunate to
work with and know a lot of bright and giving people. They all taught me the
same thing and that is to keep an open mind and always question what is going
on around me. When I started at Citrix, I promised myself that I would always
try to keep an open mind and be true to my consulting roots, i.e. someone who
creates solutions and not just peddles products because they are getting paid.
I feel that these basic goals have helped me to continue to change and evolve.

So, how have my thoughts changed? Well, in some ways they have and in some ways
they have not. Like I said, I've always tried to create solutions and not just
peddle products and today, with DABCC, I have even more of an opportunity than
I had in the past. In the SBC space we see a lot of new technologies, not just
Citrix and Terminal Services but companies like Provision Networks and Ericom
to name a few. So to answer your question and to stick to my goals of creating
solutions I would have to say that I have found a new love for all things
Server-Based Computing. Or to put it another way, Citrix does not always have
to be the answer although I feel Citrix is like Microsoft or IBM, you can't go
wrong with a Citrix solution. Not one bit.

Terminal Services, is really attractive and with Longhorn they are adding some
awesome features that should help extend the adoption of SBC. Remote programs /
seamless applications are really nice and provide a compelling solution for
customers that want to centralize their applications but can't afford or don't
need all of the bells and whistles that come with the 3rd party add-on products
like Citrix.

Provision Networks is very attractive to me nowadays as they not only bring
seamless published applications to the current version of Terminal Services,
but they bring some much needed features to SBC that Citrix has yet to offer as
well as others that they do better, examples being the management of USB
synchronization for devices such as the BlackBerry and the ability to address
the many issues related to the user profile to name a few. I'm a huge fan of
theirs and feel it is a nice solution for many customers today.

Ericom is another up and coming solution and have a great seamless windows
engine. A great advantage they have is their size. They have offices all over
the world and partners ranging from RTO Software to IBM which means a lot when
a company is looking for support and longevity.

Of course there are many others too, the NOMachine, ProPalms, etc. What we see
today is that the SBC world is much bigger than just Citrix and Terminal
Services and hence my mind is more open than ever. I think a customer needs to
look at what they need in a solution and then build it with the tools
available. I guess that is easy to say and not nearly as easy to do.

So, back to your question, To answer it, I would have to remind you of an email
you sent to me about three years ago asking me why DABCC was 99% Citrix focused
and why I did not do more with Terminal Services and the other solutions. My
response was because Citrix was the ONLY alternative. Today that is just not
the case and I have really enjoyed the opportunity to play with many of these
solutions and talk to customers running them. I've learned that one tool does
not fit all. I must admit it was hard for me as I adore Citrix MetaFrame but
today I'm also a proponent of a number of the other options. Of course, I'm NOT
discounting that fact that Presentation Server 4.0 is the best! It is also the
most expensive too and not everyone has that much money.

Cláudio: Well I do think there was a lot more than Citrix three years ago. I am
a living proof of that. :-)
In my case I have been working with Citrix since they were an OS/2 based
company and feel they have lost that passion for innovation, now live off their
gold mine (subscriptions) and in the past few years have not done anything
groundbreaking. Some features have been added here and there, but nothing else.
Not like what I used to see in the past. What do you think? We know there is
room for LOTS of innovation in the SBC market and if someone could pull this
off, it would be Citrix. If that is the case, why they seem to be stagnated?

Doug: WOW. Now that is a loaded question. What do I say? I think Citrix is a
great company and filled with some great people, but are going through the
pains associated with growth. They are becoming a big business and with that
comes problems that we do not always understand. I would also say that I have a
tremendous amount of respect for the guys that made the gamble to start Citrix.
Everyone should remember that Citrix was the first one to do what they did.
They built the SBC world and because of that they were, in my mind, seen as the
innovation kings! That being said, I won't say lightning can't strike twice,
but WinVIew, WinFrame, and MetaFrame where such great ideas and so innovative
that no matter what they do, they will have a hard time topping these. But that
does NOT mean they are not innovative.

I also think that Citrix does not necessarily want to take the risks the
founders did, nor should they be forced too. They have a very mature product
that still leads the SBC Industry and now they are expanding into other
technologies that also fit in, such as SSO, Smart Access, Security solutions
and things like that. Instead of building these solutions from scratch they
went out and bought them. Is that bad? I don't think so; Microsoft does it all
the time. They just bought Softricity, and Softricity is innovation at its
finest. Now Microsoft owns them and is able to reap the benefits of the risks
that the founders of Softricity took. That is great for Microsoft as well as
everybody else. I think Citrix has learned from Microsoft and they are now
doing the same thing which likewise is great for us all.

Is there room for more innovations? Yes, Citrix is doing it with some of the
Consolation technologies. I think that Autonomic Load Balancing ought to be a
really interesting and can be a very innovative solution. I would love to see
it not only support ICA but RDP too but I don't feel that will happen

I also think there is a lot of innovation in other places, I've already
mentioned Provision Networks and Ericom and I would also point out other
companies such as RES which is one of my all time favorites. They have a killer
solution that solves a real problem through a completely different end-user
first approach. I love them for that and this is another area that I've been
able to see since I have opened my mind a bit more since leaving Citrix. I
think the world of RES and their people and highly recommend them and their
solution.

There are also technologies like what the ThinAnywhere guys are doing with 3D
graphics acceleration. I know Citrix is going to be doing that too but I would
put my money on the ThinAnywhere guys. They not only give you 60 frames per
second, but they do it for both ICA and RDP. I can go on and on about all the
different solutions in the market and must also include RTO Software. They
completely changed the market by addressing Microsoft's memory shortcomings and
are only getting better and better at it. So to answer your questions, yes, I
strongly believe that innovation is all around us!

To dive a bit deeper into Citrix, I think, and this is my opinion, that they
really need to hire a GOOD CTO. Not a marketing guy or some former consultant,
but someone that really knows his stuff. Look at what Microsoft did with Ray
Ozzie. Mr. Ozzie is going to turn Microsoft back in to an innovation machine
with his vision for the future and Microsoft has the money to do it. Look what
he has done with the Microsoft Live solution. I know Microsoft Live products
are not something to drool over but there is a bigger picture. He was able to
create a vision, put a team together and execute that vision. I think Citrix
can learn from that. The biggest problem I see with Citrix is what I like to
call their "shooting arrows in the dark" way of doing things. What I mean is
that they need to create a clear vision, build a team, execute that vision and
then give it the time to mature to what they want it to be. Since they have
started branching out from the old MetaFrame product they have made a slew
solutions that have been EOL'ed as quick at they came out, MSAM being one of
them. I don't understand why. It seems like they have a vision but no clear cut
plan to achieve it. This is where a really good CTO comes into play. Of course
this is just my opinion. I'm not discounting their successes, but believe they
can be GREAT and a household name if they would just get a REAL CTO. Someone
like Mr. Ozzie.

Cláudio: Well I am available Citrix. I can work as a CTO and was even offered a
CTO job last year that I had to decline for many reasons. So Citrix, I am here!
Doug, as you are not with Citrix anymore I guess you played a lot with Terminal
Services both on 2003 and Longhorn. Considering that most of the Citrix
customers using their enterprise product do not use most of the features they
paid for, do you really think for the majority of the market that all these
bells and whistles are necessary and if they are, why is not everybody using
them? And do you think Microsoft will hurt Citrix by offering the most wanted
features that probably 50% of the market would be happy with?

Doug: Yes I have played with Terminal Services in both Windows 2003 and with
the beta's of Longhorn TS. To save time I will concentrate my answer on the TS
in Longhorn solution.

I think the value-add that Microsoft is adding to TS in Longhorn is amazing,
seamless windows, published applications, a web interface and a secure gateway.
These are the features that people need. They are also doing some great stuff
around making RDP more dynamic and bandwidth friendly. This being said, I think
a good chunk of customer can benefit from running Terminal Services only. I
truly believe that based on my experience.

I would also mention that and remind people that Citrix is a 3rd party. They
are not a platform but an add-on just like RES PowerFuse,Tricerat Simplified
Printing and Provision Networks USB-IT. Can a customer create a better solution
using Longhorn and a couple of other 3rd party products cheaper and better than
they can with Citrix? Maybe. BUT, there is a bigger picture here and that is
support? The benefit of Citrix is that you know that at the end of the day
Citrix will try to help you solve your problems. They are a one stop shop for
your support needs vs. calling three or four companies and having them blame
each other. I would also wonder that if I was an IT director I would buy Citrix
just to give me the piece of mind??? It goes back to the old saying that nobody
was ever fired for buying IBM.

The big problem is that I've hearing a lot of complaints that Citrix is not
supporting their products the way they used to and are creating unhappy
customers. I think this is because they are growing to big and people are being
worn thin, but again, that is just a guess.

In conclusion, I look forward to the launch of Longhorn and think it is going
to be a lot of fun to watch how everything plays out. I know I will be writing
opinions around it and can't wait as it will be more than a little interesting.
I also think that this release is about a year away which gives Citrix time to
get their vision and support together so that we don't go elsewhere. If we do
then they will have to face the fact that they made a mistake. I believe the
choice is Citrix's, not Microsoft's. All and all, it will be interesting and a
lot of fun to watch.

Cláudio: No more Citrix crap. :-) Now you are a Microsoft MVP for Terminal
Services! That is great. What are your thoughts so far about the MVP program
and Microsoft's relationship with technologists like you and me?

Doug: What can I say? First off, I'm honored to be a Microsoft MVP as I think
the world of Microsoft! Second, the way they treat us is really awesome. We get
about anything we ask for and more. Microsoft has given us so all the
opportunity to better ourselves and in my case help the industry as well. It is
a truly awesome program!!!

Cláudio: I know you are a big Softricity fan. Ok, I am another one. With this
acquisition by Microsoft, what do you think we could end up seeing on the TS
side as a result of this acquisition? Built-in SoftGrid client as soon as you
enable Terminal Services?

Doug: Softricity! I just adore these guys. First off, talk about innovation.
These guys are awesome and truly created something that will change the face of
computing. As far as what will we see on the TS side? I really don't know. I
really don't. I think Microsoft would be smart to bundle SoftGrid in to the OS
and then Vista and Longhorn customers would have a great reason to migrate to
them. I don't know if they can do that with the DOJ Antitrust issues and all
but I think that is what we all want and need. I think the Softricity deal is
much bigger than TS as I think it can change the way we install apps, period.
Imagine a day with MS Office ships as one file that you copy to a workstation
or stream on demand. This can really help Microsoft's Software on demand
vision. In some ways it can be seen as bad for TS as if I can have my apps
streamed to me then why do I need TS? Well, of course we all know the answer to
that. It is also about the data being centralized, right? Yes!!

So, what do I say, but I'm in love with SoftGrid. I guess I will refer to the
article that I wrote on the announcement of Microsoft's intent to acquire
Softricity for more on my opinions on this subject. I think I said it all
there.
http://www.dabcc.com/dabcc/webapplication/aspx/dabcc.content.aspx?intPKText=1937&intPKChannel=13.

Cláudio: Doug, that is all I have for you today. Again, I cannot thank you
enough for having the time for this interview, especially now with your little
girl at home!

Doug: Thank you very much. I hope I was able to answer all your questions. Of
course these are just my opinions as I see it. I'm not a god nor do I have all
the answers. I'm just an engineer looking at it all from the outside in and it
has been and is a wonderful space to cover. I truly love the Server Based
computing world. Again, thank you for this opportunity and remember, next it
will be my turn to interview you on DABCC Radio, ok?

Cláudio: No problem Doug! It will be my pleasure to be part of DABCC Radio!

6. Rumors on the SBC Space

Rumors? This time I've none that I know that I can actually tell my readers. :-)
Do not blame me. Blame the lawyers and the NDAs I have been signing all year
long.

Well we are trying to get a great interview for the website with one of the top
guys around. I cannot reveal any names at the moment but as soon as we get the
interview confirmed I will be here to tell you. :-)

And after the Microsoft shopping spree last month, everyone is now talking
about what will happen with Softricity and its Softgrid Platform. Will it be
part of SMS 2007? Will Vista include something to make its adoption easier?
Rumors and more rumors...

And by the way, yes, I know how much Microsoft paid for Softricity. :-) That is
a big rumor for sure.

See you next month!

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[THIN] MSTerminalServices.org - June 2006 Newsletter

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