[THIN] Re: Keyboard issues continued Completely stumped

Alright, tried that, and it did not help.


On Thu, Jun 16, 2011 at 1:52 PM, Bruce Ricker <brucericker@xxxxxxxxx> wrote:

> correct...
>
>
> On Thu, Jun 16, 2011 at 7:22 AM, Jason Patten <jasoncitrix@xxxxxxxxx>wrote:
>
>> I have not tried that, nor have I heard of it before.  But I will have him
>> give it a try.
>> So, after he logs in have him press CTRL-ALT-SHFT (on both sides) and then
>> see what happens?
>>
>>
>>   On Thu, Jun 16, 2011 at 9:41 AM, Bruce Ricker <brucericker@xxxxxxxxx>wrote:
>>
>>>  Try that in the session...I believe it resets the keyboard map....its
>>> worked for me in the past with weird kb issues like that
>>>
>>> On 6/16/11, Bruce Ricker <brucericker@xxxxxxxxx> wrote:
>>> > Have you tried holding control alt and shift from both sides of the
>>> > space bar simultaneously and then try typing again?
>>> >
>>> > On 6/16/11, Jason Patten <jasoncitrix@xxxxxxxxx> wrote:
>>> >> Yes, this occurs only on this one laptop.  He can login under his
>>> >> credentials from another machine and not have any problems.
>>> >> I have not tried the java client, but I have used version 11 - 12.1
>>> >> clients.
>>> >> It is a windows 7 machine.
>>> >>
>>> >>
>>> >> On Thu, Jun 16, 2011 at 9:02 AM, Magnus Hjorleifsson
>>> >> <magnus@xxxxxxxx>wrote:
>>> >>
>>> >>> Have you move this user to a known good machine to eliminate his
>>> laptop
>>> >>> as
>>> >>> the issue and to isolate it to his account ?
>>> >>>
>>> >>> Sent from my iPhone
>>> >>>
>>> >>> On Jun 16, 2011, at 8:51, "Andrew Wood" <
>>> andrew.wood@xxxxxxxxxxxxxxxx>
>>> >>> wrote:
>>> >>>
>>> >>> Every client? If you publish the java client is the issue the same?
>>> >>>
>>> >>>
>>> >>>
>>> >>> *From:* thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx]
>>> *On
>>> >>> Behalf Of *Jason Patten
>>> >>> *Sent:* 16 June 2011 13:31
>>> >>> *To:* thin
>>> >>> *Subject:* [THIN] Keyboard issues continued Completely stumped
>>> >>>
>>> >>>
>>> >>>
>>> >>> I have a user that is having a seriously strange issue at the moment.
>>> >>>
>>> >>> When he logs in and starts to type anything on the first keystroke,
>>> the
>>> >>> key
>>> >>> he pressed is displayed.  On All subsequent keystrokes all he gets is
>>> an
>>> >>> incrementing string of numbers.
>>> >>>
>>> >>>
>>> >>>
>>> >>> For example, if he presses 'a' the first time he gets 'a' On all
>>> >>> subsequent
>>> >>> key strokes the response starts with the number '6' and increments by
>>> >>> one
>>> >>> for each additional keystroke regardless of which key is pressed.
>>>  the
>>> >>> count
>>> >>> will go 6,7,8,9,0,1,2,34,.... etc...
>>> >>>
>>> >>> If I am shadowing him I can type without any issues, in fact not just
>>> >>> shadowing through citrix, but If I take over his PC with a
>>> >>> Logmeninrescue
>>> >>> session and type then the session responds normally as well.  If he
>>> logs
>>> >>> in
>>> >>> from any other PC it works fine.
>>> >>>
>>> >>> I figure it has to be something with how his keyboard is mapping on
>>> that
>>> >>> PC, but I have no idea what it is, I have un-installed and
>>> re-installed
>>> >>> the
>>> >>> client with no change.
>>> >>>
>>> >>> The user is on a laptop, and i have had him attache a keyboard to the
>>> >>> laptop and the result is the same, with the exception that the count
>>> >>> appears
>>> >>> to start at 2 instead of at 6 with the laptop keyboard.
>>> >>>
>>> >>> I have given him a new username within our system as well as a new
>>> >>> windows
>>> >>> profile on the local machine and that has made no difference.  I have
>>> >>> even
>>> >>> tried redefining the keyboard type in the wfclient.ini file with no
>>> >>> difference.
>>> >>>
>>> >>>
>>> >>>
>>> >>> The issue has occurred with multiple published applications.  It does
>>> >>> NOT
>>> >>> occur locally.
>>> >>>
>>> >>> I am completely stumped.
>>> >>>
>>> >>>
>>> >>>
>>> >>>
>>> >>
>>> >
>>> > --
>>> > Sent from my mobile device
>>> >
>>>
>>> --
>>> Sent from my mobile device
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>>
>>
>

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