[THIN] Re: Keyboard issues continued Completely stumped
- From: Jason Patten <jasoncitrix@xxxxxxxxx>
- To: thin@xxxxxxxxxxxxx
- Date: Tue, 21 Jun 2011 15:14:34 -0400
Ok..
I found a solution
http://forums.citrix.com/thread.jspa?threadID=277345&tstart=0
Uncheck Startup Item: GID Desktop Application
Manufacturer: StrikeForce Technologies Inc.
Command:C:\Program Files\SFT\GuardedID\gidd.exe /s
Reboot the laptop and try again. One of my users decided to purchase a
Lenovo laptop through the company, and not use the Company's image. I
unchecked this item and his sessions are fine now.
Yet another reason not to use OEM images.
On Thu, Jun 16, 2011 at 7:23 PM, Magnus Hjorleifsson <magnus@xxxxxxxx>wrote:
> Uninstall the client and make sure the registry entries and files are
> cleared off, reboot, check the regional and locale settings to make sure
> those are set correctly reinstall te client, reboot and try it.
>
> I tan into something similar with a US user that kept defaulting to UK
> settings on our XenApp server. Drove me nuts for a few hours
>
> Sent from my iPhone
>
> On Jun 16, 2011, at 9:22, Jason Patten <jasoncitrix@xxxxxxxxx> wrote:
>
> Yes, this occurs only on this one laptop. He can login under his
> credentials from another machine and not have any problems.
> I have not tried the java client, but I have used version 11 - 12.1
> clients. It is a windows 7 machine.
>
>
> On Thu, Jun 16, 2011 at 9:02 AM, Magnus Hjorleifsson < <magnus@xxxxxxxx>
> magnus@xxxxxxxx> wrote:
>
>> Have you move this user to a known good machine to eliminate his laptop as
>> the issue and to isolate it to his account ?
>>
>> Sent from my iPhone
>>
>> On Jun 16, 2011, at 8:51, "Andrew Wood" < <andrew.wood@xxxxxxxxxxxxxxxx>
>> andrew.wood@xxxxxxxxxxxxxxxx> wrote:
>>
>> Every client? If you publish the java client is the issue the same?
>>
>>
>>
>> *From:* <thin-bounce@xxxxxxxxxxxxx>thin-bounce@xxxxxxxxxxxxx
>> [mailto:<thin-bounce@xxxxxxxxxxxxx>
>> thin-bounce@xxxxxxxxxxxxx] *On Behalf Of *Jason Patten
>> *Sent:* 16 June 2011 13:31
>> *To:* thin
>> *Subject:* [THIN] Keyboard issues continued Completely stumped
>>
>>
>>
>> I have a user that is having a seriously strange issue at the moment.
>>
>> When he logs in and starts to type anything on the first keystroke, the
>> key he pressed is displayed. On All subsequent keystrokes all he gets is an
>> incrementing string of numbers.
>>
>>
>>
>> For example, if he presses 'a' the first time he gets 'a' On all
>> subsequent key strokes the response starts with the number '6' and
>> increments by one for each additional keystroke regardless of which key is
>> pressed. the count will go 6,7,8,9,0,1,2,34,.... etc...
>>
>> If I am shadowing him I can type without any issues, in fact not just
>> shadowing through citrix, but If I take over his PC with a Logmeninrescue
>> session and type then the session responds normally as well. If he logs in
>> from any other PC it works fine.
>>
>> I figure it has to be something with how his keyboard is mapping on that
>> PC, but I have no idea what it is, I have un-installed and re-installed the
>> client with no change.
>>
>> The user is on a laptop, and i have had him attache a keyboard to the
>> laptop and the result is the same, with the exception that the count appears
>> to start at 2 instead of at 6 with the laptop keyboard.
>>
>> I have given him a new username within our system as well as a new windows
>> profile on the local machine and that has made no difference. I have even
>> tried redefining the keyboard type in the wfclient.ini file with no
>> difference.
>>
>>
>>
>> The issue has occurred with multiple published applications. It does NOT
>> occur locally.
>>
>> I am completely stumped.
>>
>>
>>
>>
>
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