[THIN] KB: CTX109460 - Event ID: 3625 Occurs When Attempting to Launch a Published Application or Desktop

CTX109460 - Event ID: 3625 Occurs When Attempting to Launch a Published 
Application or Desktop 
  This document was published at: http://support.citrix.com/article/CTX109460 
    Document ID: CTX109460, Created on: May 22, 2006, Updated: May 23, 2006   
Products: Citrix MetaFrame XP 1.0 for Microsoft Windows 2000, Citrix 
Presentation Server 4.0 for Microsoft Windows 2003, Citrix MetaFrame XP 1.0 for 
Microsoft Windows 2000 
               Symptoms
  When attempting to log on, users receive the following error message:
  "The system was not able to acquire a Citrix Product License. The IMA Service 
may not be running. Please contact your System Administrator."
  Cause
  There are no valid Citrix Product licenses installed or the Citrix IMA 
Service was unable to read a corrupt license group in the farm data store. 
  Servers with XE104R02W2K014 installed record the following error message in 
the System Event Viewer:
  Event ID: 3625
Event Source: IMAService
Description: License Error - The Citrix MetaFrame XP Server could not find one 
of the License Groups in the Data Store. This may result in user connections 
being denied.
  Resolution
  1. Add the appropriate Citrix Product Licenses to the farm through the 
License node in the Citrix Management Console.
  2. If valid Product Licenses are already installed, proceed with the 
following steps:
    a. Download CTX107800 ? DSCHECK Version 5.9.
  b. Launch the Citrix Management Console and remove all Citrix Product 
Licenses (copy these licenses numbers first).
  c. Run the DSCHECK 5.9 utility with the following command parameters:
    Dscheck /full Licenses /clean
  This removes any corrupt licenses from the data store.

  d. Add the Citrix Product Licenses back into the farm and attempt to log on.

  3. If the preceding steps do not resolve the issue, restore the farm data 
store from the last known good backup. 
  More Information
  To minimize the risk future data store corruption, ensure that all MetaFrame 
XP servers have one of the following installed:
  ? CTX104121 - Hotfix XE103W2K119 - For MetaFrame XP 1.0 for Windows 2000 
Server - English
  ? CTX105282 ? Service Pack 4 for MetaFrame XP 1.0 for Windows 2000 and 
Windows 2003
  For any new servers being added to the farm, install the above hotfix or 
Service Pack before joining the farm.



Jim Kenzig 
CEO The Kenzig Group
http://www.kenzig.com
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