CTX109460 - Event ID: 3625 Occurs When Attempting to Launch a Published Application or Desktop This document was published at: http://support.citrix.com/article/CTX109460 Document ID: CTX109460, Created on: May 22, 2006, Updated: May 23, 2006 Products: Citrix MetaFrame XP 1.0 for Microsoft Windows 2000, Citrix Presentation Server 4.0 for Microsoft Windows 2003, Citrix MetaFrame XP 1.0 for Microsoft Windows 2000 Symptoms When attempting to log on, users receive the following error message: "The system was not able to acquire a Citrix Product License. The IMA Service may not be running. Please contact your System Administrator." Cause There are no valid Citrix Product licenses installed or the Citrix IMA Service was unable to read a corrupt license group in the farm data store. Servers with XE104R02W2K014 installed record the following error message in the System Event Viewer: Event ID: 3625 Event Source: IMAService Description: License Error - The Citrix MetaFrame XP Server could not find one of the License Groups in the Data Store. This may result in user connections being denied. Resolution 1. Add the appropriate Citrix Product Licenses to the farm through the License node in the Citrix Management Console. 2. If valid Product Licenses are already installed, proceed with the following steps: a. Download CTX107800 ? DSCHECK Version 5.9. b. Launch the Citrix Management Console and remove all Citrix Product Licenses (copy these licenses numbers first). c. Run the DSCHECK 5.9 utility with the following command parameters: Dscheck /full Licenses /clean This removes any corrupt licenses from the data store. d. Add the Citrix Product Licenses back into the farm and attempt to log on. 3. If the preceding steps do not resolve the issue, restore the farm data store from the last known good backup. More Information To minimize the risk future data store corruption, ensure that all MetaFrame XP servers have one of the following installed: ? CTX104121 - Hotfix XE103W2K119 - For MetaFrame XP 1.0 for Windows 2000 Server - English ? CTX105282 ? Service Pack 4 for MetaFrame XP 1.0 for Windows 2000 and Windows 2003 For any new servers being added to the farm, install the above hotfix or Service Pack before joining the farm. Jim Kenzig CEO The Kenzig Group http://www.kenzig.com Sponsorships Available! Blog: http://www.techblink.com Terminal Services Downloads: http://www.thinhelp.com Windows Vista: http://www.VistaPop.com Virtualization: http://www.virtualize-it.com Games: http://www.stressedpuppy.com