[THIN] KB: CTX108267 - IMA Service Fails with Specific Error: 2147483649

CTX108267 - IMA Service Fails with Specific Error: 2147483649 
  This document was published at: http://support.citrix.com/article/CTX108267 
    Document ID: CTX108267, Created on: Dec 5, 2005, Updated: Dec 5, 2005   
Products: Citrix MetaFrame XP 1.0 for Microsoft Windows 2000, Citrix MetaFrame 
XP 1.0 for Microsoft Windows 2003, Citrix Presentation Server 4.0 for Microsoft 
Windows 2000, Citrix Presentation Server 4.0 for Microsoft Windows 2003, Citrix 
MetaFrame Presentation Server 3.0 for Microsoft Windows 2000, Citrix MetaFrame 
Presentation Server 3.0 for Microsoft Windows 2003 
               Symptoms
  When starting IMA or using chfarm to join a MetaFrame XP server to a farm 
with an SQL, Oracle, Access, or DB2 data store a message appears indicating 
that the IMA service fails to start.
  In the Event Viewer there are the following errors.
  Failed to load plugin ImaPsSs.dll with error IMA_RESULT_FAILURE
Failed to load plugin ImaRuntimeSS.dll with error IMA_RESULT_FAILURE
Failed to load initial plugins with error IMA_RESULT_FAILURE 
The Independent Management Architecture service terminated with 
service-specific error 2147483649. 
  Cause
  The MetaFrame server attempts to create a local host cache file on the local 
machine in the "Program files\citrix\independent management architecture" 
directory. This file is a subset of the data store and is a Microsoft Access 
database with extension .mdb.
  A necessary Access DLL file, used to complete this process, may not be 
registered or has insufficient permissions.
  Resolution
  The file mstjes40.dll needed by the Microsoft Jet Engine has not been 
registered. Register as follows using regsvr32.
  C:\Documents and Settings\administrator.FRENCHY>regsvr32 
C:\Winnt\System32\msjtes40.dll
  Check the file for any permission issues.
  Then repeat the CHFARM.
  See this Microsoft article 905530 for more information.
  Additional Troubleshooting
  1. Search the Knowledge Center for other articles on ?2147483649.?
  2. While Microsoft Access is not required on the Citrix Server, it can be 
used to further troubleshoot this issue. Using the account for the Citrix 
Server Farm Administration, chfarm, etc., attempt to create a blank database 
with tables and enter information into the tables. If this underlying 
functionality is not working properly, it would not be expected that Citrix 
would be able to create the Local Host Cache (LHC). 
  3. CTX759510 ? Function of the Local Host Cache on MetaFrame XP.


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