[THIN] KB: CTX106038 - Error: The installer has encountered an unexpected error installing this package.

CTX106038 - Error: The installer has encountered an unexpected error installing 
this package. This may indicate a problem with this package. The error code is 
25703..when installing MetaFrame XP Service Pack 4 

This document was published at: 
http://support.citrix.com/kb/entry.jspa?externalID=CTX106038 


Document ID: CTX106038, Created on: Mar 30, 2005, Updated: Mar 30, 2005 
Products: Citrix MetaFrame XP 1.0 for Microsoft Windows 2000, Citrix MetaFrame 
XP 1.0 for Microsoft Windows 2003 
 
Symptoms

When installing MetaFrame XP Service Pack 4, the following error message may be 
received:

?Error: The installer has encountered an unexpected error installing this 
package. This may indicate a problem with this package. The error code is 
25703.?



A resulting .msi log may show:

CTX415447 ? Understanding MSI Installation Logs

MSI (c) (38:C0) [13:13:26:551]: Note: 1: 2262 2: Binary 3: -2147287038 
The installer has encountered an unexpected error installing this package. This 
may indicate a problem with this package. The error code is 25703. The 
arguments are: , , 
MSI (s) (8C!48) [13:13:30:598]: Transforming table Error.

MSI (s) (8C!48) [13:13:30:598]: Transforming table Error.

MSI (s) (8C!48) [13:13:30:598]: Note: 1: 2262 2: Error 3: -2147287038 
MSI (s) (8C!48) [13:13:30:598]: Product: Citrix MetaFrame XP Server for Windows 
with Feature Release 3 -- The installer has encountered an unexpected error 
installing this package. This may indicate a problem with this package. The 
error code is 25703. The arguments are: , , 

Action ended 13:13:30: 
CTX_MF_MM_SetIISScriptsDir.EDF190B9_1780_476B_BE0C_F3D13422307E. Return value 3.
MSI (s) (8C:DC) [13:13:30:614]: Transforming table InstallExecuteSequence.

MSI (s) (8C:DC) [13:13:30:614]: Transforming table InstallExecuteSequence.

MSI (s) (8C:DC) [13:13:30:614]: Note: 1: 2262 2: InstallExecuteSequence 3: 
-2147287038 
Action ended 13:13:30: INSTALL. Return value 3.

Cause

IIS is not completely installed, specifically the World Wide Web Service. For 
example, only the FTP or SMTP portion is installed.

Even if the XML sharing feature is not being used, Citrix attempts to write to 
the scripts directory if it detects IIS. This is done to alleviate potential 
issues outlined in CTX104063 ? Explaining and Changing the Citrix XML Service 
Port , with respect to XML sharing with IIS.





Resolution

Option 1

   Disable the IIS Admin Service and any other services it wants to stop.

Note: Stopping the service does not work because the install actually restarts 
the service.


   Install MetaFrame XP Service Pack 4.

   Reboot as instructed.

   Enable and start the IIS Admin Service and any other services from step 1.


Option 2

Run the .msp from a command line with the following syntax: 

TheNameOfYourMSP.msp _MF_IIS_VERSION=#1

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