[THIN] Re: KB: CTX103473 - Error 5 - Access Denied ...when Shadow in

I have to say thanks for this.  One of my tasks for the day was to sort
shadowing and this article was just the trick....

Malcolm

-----Original Message-----
From: thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] On Behalf
Of Jim Kenzig http://thethin.net
Sent: 26 February 2004 12:47
To: thin@xxxxxxxxxxxxx
Subject: [THIN] KB: CTX103473 - Error 5 - Access Denied ...when Shadowin

CTX103473 - Error 5 - Access Denied ...when Shadowing

This document was published at:
http://support.citrix.com/kb/entry.jspa?externalID=CTX103473


Document ID: CTX103473, Created on: Feb 25, 2004, Updated: Feb 26, 2004

Products: Citrix MetaFrame XP 1.0 for Microsoft Windows 2003

Description

Shadowing a user fails with "Error 5 - Access denied" for a Citrix
administrator when shadowing using the Management Console on MetaFrame XP
for Windows 2003.

Resolution

Configure both the Windows and Citrix policies.

Windows 2003 Group Policy Configuration

1. For the Organizational Unit containing the Citrix administrators, create
a new or edit an existing Group Policy Object.

2. Navigate to User Configuration > Administrative Templates > Windows
Components > Terminal Services and set the policy Sets rules for remote
control of Terminal Services user sessions to the desired shadowing
settings.

MetaFrame XP Policy Configuration

1. Create a new policy in the Management Console and set Assign Shadowing
Permissions and Configure User Shadowing to enable the Citrix administrators
to shadow:

Assign Shadowing Permissions: Add the Citrix administrators and apply the
setting

Configure User Shadowing: Allow shadowing

2. Assign this newly created policy to the users or groups you want to
shadow.



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********************************************************
This weeks sponsor triCerat Inc.
triCerat makes your job easier by offering essential
applications to eliminate your printing, policy and profile,
and your application management problems.
http://www.triCerat.com 
**********************************************************
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