[THIN] Re: Idle User Dropping
- From: "TheThin" <TheThin@xxxxxxxxxxxxxxxxxxxxx>
- To: <thin@xxxxxxxxxxxxx>
- Date: Fri, 25 Oct 2002 11:26:02 -0400
Actually it's a PPPoA I'm pretty sure, but the dropping connection is
only one user at a time (there are about 5-6 users at the location).
That's why I think it's a client issue. The internet connection stays
stable and up during the entire business day.
Bill
-----Original Message-----
From: Mario Villarreal [mailto:MarioV@xxxxxxxxx]=20
Posted At: Friday, October 25, 2002 11:21 AM
Posted To: TheThin
Conversation: [THIN] Re: Idle User Dropping
Subject: [THIN] Re: Idle User Dropping
If I'm not mistaken the 5660 is a ppoe dsl modem, right?
If so then I would check the settings of the PpoE connection to make
sure there isn't a "disconnect if idle for X minutes" setting.
-----Original Message-----
From: TheThin [mailto:TheThin@xxxxxxxxxxxxxxxxxxxxx]=20
Sent: October 25, 2002 8:14 AM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] Idle User Dropping
We have a system where they recently changed ISPs. With this change
they changed DSL routers as well (from a Cisco 678 to an Efficient
SpeedStream 5660). Now when they stop using Citrix for a while (users
report from 4 to 30 minutes of inactivity) their connections to the
server are dropped with an unable to connect to server message.
This is the only location that has this problem and it wasn't there
before the ISP change, so I doubt it's a server issue. I was thinking
that the SpeedStream's NAT might cause problems with dropping
connections that are idle too long. Is there a way to cause the client
or server to send an empty keep-alive packet through the ICA connection
every minute or two to try to troubleshoot this?
Thanks,
Bill
Bill Denney / bdenney@xxxxxxxxxxxxxxxxxxxxx
Phone: 678-781-5261
Systems Analyst / Politis Consulting
3 Dunwoody Park / Suite 103 / Atlanta, GA 30338
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