[THIN] Re: Idle User Dropping
- From: Mario Villarreal <MarioV@xxxxxxxxx>
- To: "'thin@xxxxxxxxxxxxx'" <thin@xxxxxxxxxxxxx>
- Date: Fri, 25 Oct 2002 08:21:26 -0700
If I'm not mistaken the 5660 is a ppoe dsl modem, right?
If so then I would check the settings of the PpoE connection to make sure
there isn't a "disconnect if idle for X minutes" setting.
-----Original Message-----
From: TheThin [mailto:TheThin@xxxxxxxxxxxxxxxxxxxxx]
Sent: October 25, 2002 8:14 AM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] Idle User Dropping
We have a system where they recently changed ISPs. With this change
they changed DSL routers as well (from a Cisco 678 to an Efficient
SpeedStream 5660). Now when they stop using Citrix for a while (users
report from 4 to 30 minutes of inactivity) their connections to the
server are dropped with an unable to connect to server message.
This is the only location that has this problem and it wasn't there
before the ISP change, so I doubt it's a server issue. I was thinking
that the SpeedStream's NAT might cause problems with dropping
connections that are idle too long. Is there a way to cause the client
or server to send an empty keep-alive packet through the ICA connection
every minute or two to try to troubleshoot this?
Thanks,
Bill
Bill Denney / bdenney@xxxxxxxxxxxxxxxxxxxxx
Phone: 678-781-5261
Systems Analyst / Politis Consulting
3 Dunwoody Park / Suite 103 / Atlanta, GA 30338
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