They are running NAT on between two locations. I.E. they have two firewall/routers that connect each respective location to highspeed DSL Internet connections. Lucas W. Boyken Computer Systems Associates Account Manager / Technical Representative lboyken@xxxxxxxxx Company Phone: 800.222.7601 Office Phone: 515.332.2751 Fax: 515.332.5687 -----Original Message----- From: John Knightly [mailto:jknightly@xxxxxxxxxxxxxxxxxx]=20 Sent: Thursday, June 19, 2003 3:08 PM To: thin@xxxxxxxxxxxxx Subject: [THIN] Re: ICA Client Are they connecting via all public IP's. Is there a NAT traversal or VPN tunell? -----Original Message----- From: Lucas Boyken [mailto:lboyken@xxxxxxxxx]=3D20 Sent: Thursday, June 19, 2003 1:01 PM To: thin@xxxxxxxxxxxxx Subject: [THIN] Re: ICA Client HELP... Ok, got that out of my system. The story has change a little bit and I am sinking waist deep into this Citrix stuff. So, I went to the client's server and ran the connection configuration manager (mfcfg.exe). Set it so no sessions should be dropped, etc. The situation at my client's remote offices has gotten better (they aren't getting booted off after 5 to 10 min. of inactivity...now it is taking something like 15 to 20 minutes). I have looked at the client side as well and edited the appsrv.ini changing the mouse and keyboard time outs from 0 to 300 per an article I found.=3D3D20 Does anyone else have any ideas to help this Citrix Idiot get by??? I am just getting my feet wet here with Citrix, however the similarities between TS and Citrix are there (not extremely close, but the knowledge of TS has helped out some). So, with that mouth full said, what can I do to make these remote offices work correctly? They have a solid connection via DSL to their home office (384KBps bandwidth for three users). So, please help me!!! Lucas W. Boyken Computer Systems Associates Account Manager / Technical Representative lboyken@xxxxxxxxx Company Phone: 800.222.7601 Office Phone: 515.332.2751 Fax: 515.332.5687 -----Original Message----- From: Lucas Boyken=3D3D20 Sent: Wednesday, June 18, 2003 4:54 PM To: 'thin@xxxxxxxxxxxxx' Subject: RE: [THIN] Re: ICA Client Short time is about 10 to 15 minutes. I believe it is caused by the timeout built into the client for licensing purposes. On this particular ICA Client, I cannot figure out how to change the timeout to more. Articles refer me to a cfcon.exe or mfcon.exe file...the configuration program for the client. This program doesn't exist on the clients I am looking at. Any ideas??? Respectfully, Lucas W. Boyken Computer Systems Associates Account Manager / Technical Representative lboyken@xxxxxxxxx Company Phone: 800.222.7601 Office Phone: 515.332.2751 Fax: 515.332.5687 -----Original Message----- From: John Knightly [mailto:jknightly@xxxxxxxxxxxxxxxxxx]=3D3D20 Sent: Wednesday, June 18, 2003 1:24 PM To: thin@xxxxxxxxxxxxx Subject: [THIN] Re: ICA Client Can we get a definition of short? IS it consitently the same time period before a drop? -----Original Message----- From: Stansel, Paul [mailto:Paul.Stansel@xxxxxxxxxxxxx]=3D3D3D20 Sent: Wednesday, June 18, 2003 11:20 AM To: 'thin@xxxxxxxxxxxxx' Subject: [THIN] Re: ICA Client Right. But he said short periods of inactivity. I took that to mean seconds rather than minutes, but that could be coming from my own situation where that was the case. -Paul > ---------- > From: John Knightly[SMTP:jknightly@xxxxxxxxxxxxxxxxxx] > Reply To: thin@xxxxxxxxxxxxx > Sent: Wednesday, June 18, 2003 2:16 PM > To: thin@xxxxxxxxxxxxx > Subject: [THIN] Re: ICA Client >=3D3D3D20 > Most firewalls have a service timeout for outbound traffic. =3D I'll=3D3D3D20=3D20 >generally create a service on the firewall called ICACLIENT = that=3D3D3D20 >=3D >=3D3D20 specifies outbound traffic coming from high ports, destined for = =3D =3D3D port=3D3D3D20 >1494, and put an outbound rule on the top of the list (so it=20 >is=3D3D3D20=3D20 =3D3D20 processed first), then specify a timeout for = the=20 >ICACLIENT=3D20 service=3D3D20 at=3D3D3D20 500 minutes or so. =3D3D3D20 = John=20 >=3D3D3D20 -----Original Message----- > From: Stansel, Paul [mailto:Paul.Stansel@xxxxxxxxxxxxx]=3D3D3D3D20 > Sent: Wednesday, June 18, 2003 10:14 AM > To: 'thin@xxxxxxxxxxxxx' > Subject: [THIN] Re: ICA Client >=3D3D3D20 >=3D3D3D20 > Check the ICAKeepAlive setting and possibly lower it. We had to crank > ours down very low (10 I believe) to keep sessions from dropping. = =3D3D =3D3D3D20 >-Paul =3D3D3D20 > > ---------- > > From: Turman, David C.[SMTP:david_turman@xxxxxxxxxxxxxxxx] > > Reply To: thin@xxxxxxxxxxxxx > > Sent: Wednesday, June 18, 2003 1:11 PM > > To: 'thin@xxxxxxxxxxxxx' > > Subject: [THIN] Re: ICA Client > >=3D3D3D3D20 > >=3D3D3D3D20 > > I have 2 users that have similar issues, one using=3D3D3D3D20 > > DSL and the other Bale Modem. After 7 1/2 hours > > they get dropped. Not a clue. > >=3D3D3D3D20 > > -----Original Message----- > > From: Lucas Boyken [mailto:lboyken@xxxxxxxxx] > > Sent: Wednesday, June 18, 2003 12:02 PM > > To: thin@xxxxxxxxxxxxx > > Subject: [THIN] ICA Client > > Importance: High > >=3D3D3D3D20 > >=3D3D3D3D20 > > Hello All, > > =3D3D3D3D20 > > I have a question concerning a ICA Client Issue, at least that =3D3D is=3D3D3D20 > >what >=3D3D3D20 > > I think it is, where the sessions get disconnected after a =3D3D3D short=3D3D3D3D20=3D3D3D20 > > period of no activity by the user. I don't have very much=3D20=20 > > exposure=3D3D3D20 to >=3D3D3D20 > > Citrix, as I deal > > with Terminal Services mostly. However, this is a new client=3D20=20 > > with=3D3D3D20 an > old > > problem and their current previous consultant (who setup = this=3D3D3D20 > > system) doesn't have a clue. It is going over a DSL =3D Highspeed=3D3D3D20=3D20 > > internet connection. The connection isn't the problem in my =3D3D mind=3D3D3D20=3D3D20 > > because it has been > changed > > from > > a unknown QoS provider to a high Qos provider. The client is have a > > similar problem in another branch office. However, the =3D3D previous=3D3D3D20 > > consultant > can > > connect remotely without experiencing disconnects. Any ideas? I > would > > greatly appreciate all your help. > > =3D3D3D3D20 > > Respectfully, > > =3D3D3D3D20 > > Lucas W. Boyken > > Computer Systems Associates=3D3D3D3D20 > > Account Manager / Technical Representative=3D3D3D3D20 =3D3D3D lboyken@xxxxxxxxx=3D3D3D3D20 > > Company Phone: 800.222.7601=3D3D3D3D20 > > Office Phone: 515.332.2751=3D3D3D3D20 > > Fax: 515.332.5687=3D3D3D3D20 > >=3D3D3D3D20 > > =3D3D3D3D20 > >=3D3D3D3D20 > > ******************************************************** > > This weeks sponsor - RTOSoft TScale > > Complaints about applications response time - DO SOMETHING ABOUT IT! > >TScale 2.0 improves applications response time and = increases=3D3D20=3D20 > >terminal server > > capacity. Really get MORE from your existing servers! Free = eval:=3D20=20 > >http://www.rtosoft.com/enter.asp?id=3D3D3D3D3D130 > > ********************************************************** > > Useful Thin Client Computing Links are available at: =3D3D20=3D20=20 > >http://thethin.net/links.cfm =3D3D3D3D20 For Archives, to = Unsubscribe, > >=3D > >Subscribe or set Digest or Vacation mode use the below link: =20 > >http://thethin.net/citrixlist.cfm > >=3D3D3D3D20 > > ******************************************************** > > This weeks sponsor - RTOSoft TScale > > Complaints about applications response time - DO SOMETHING ABOUT IT! > >TScale 2.0 improves applications response time and increases terminal > > server capacity. Really get MORE from your existing servers! Free > eval: > > http://www.rtosoft.com/enter.asp?id=3D3D3D3D3D130 > > ********************************************************** > > Useful Thin Client Computing Links are available at: =3D3D3D20=3D20=20 > >http://thethin.net/links.cfm =3D3D3D3D20 For Archives, to=3D20=20 > >Unsubscribe,=3D3D20 Subscribe or set Digest or Vacation mode use=20 > >the=3D20 below link: http://thethin.net/citrixlist.cfm =3D3D3D3D20 > ******************************************************** > This weeks sponsor - RTOSoft TScale=3D3D3D3D20 > Complaints about applications response time - DO SOMETHING ABOUT=3D20=20 >IT!=3D3D3D20 TScale 2.0 improves applications response time and=3D20=20 >increases=3D3D20 terminal=3D3D3D20 server capacity. Really get MORE = from =3D your=3D20 >existing=3D3D20 servers! Free=3D3D3D20 > eval: http://www.rtosoft.com/enter.asp?id=3D3D3D3D3D130 > ********************************************************** > Useful Thin Client Computing Links are available at:=3D3D3D20 =3D20=20 >http://thethin.net/links.cfm =3D3D3D20 For Archives, to Unsubscribe,=20 >Subscribe or=3D3D3D3D20 set Digest or Vacation mode use the below=20 >link:=3D3D3D20 http://thethin.net/citrixlist.cfm > ******************************************************** > This weeks sponsor - RTOSoft TScale > Complaints about applications response time - DO SOMETHING ABOUT IT! > TScale 2.0 improves applications response time and increases terminal > server capacity. Really get MORE from your existing servers! Free eval: > http://www.rtosoft.com/enter.asp?id=3D3D3D3D130 > ********************************************************** > Useful Thin Client Computing Links are available at:=3D20=20 >http://thethin.net/links.cfm =3D3D3D20 For Archives, to = Unsubscribe,=3D20=20 >Subscribe or set Digest or Vacation mode use the below link: =20 >http://thethin.net/citrixlist.cfm >=3D3D3D20 ******************************************************** This weeks sponsor - RTOSoft TScale=3D3D3D20 Complaints about applications response time - DO SOMETHING ABOUT IT! TScale 2.0 improves applications response time and increases terminal server capacity. Really get MORE from your existing servers! 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