[THIN] Re: ICA Client

  • From: "Turman, David C." <david_turman@xxxxxxxxxxxxxxxx>
  • To: "'thin@xxxxxxxxxxxxx'" <thin@xxxxxxxxxxxxx>
  • Date: Wed, 18 Jun 2003 11:11:17 -0600

        I have 2 users that have similar issues, one using 
        DSL and the other Bale Modem. After 7 1/2 hours
        they get dropped. Not a clue.

-----Original Message-----
From: Lucas Boyken [mailto:lboyken@xxxxxxxxx] 
Sent: Wednesday, June 18, 2003 12:02 PM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] ICA Client
Importance: High


Hello All,
 
I have a question concerning a ICA Client Issue, at least that is what I
think it is, where the sessions get disconnected after a short period of no
activity by the user.  I don't have very much exposure to Citrix, as I deal
with Terminal Services mostly.  However, this is a new client with an old
problem and their current previous consultant (who setup this system)
doesn't have a clue.  It is going over a DSL Highspeed internet connection.
The connection isn't the problem in my mind because it has been changed from
a unknown QoS provider to a high Qos provider.  The client is have a similar
problem in another branch office.  However, the previous consultant can
connect remotely without experiencing disconnects.  Any ideas?  I would
greatly appreciate all your help.
 
Respectfully,
 
Lucas W. Boyken 
Computer Systems Associates 
Account Manager / Technical Representative 
lboyken@xxxxxxxxx 
Company Phone:  800.222.7601 
Office Phone:  515.332.2751 
Fax:  515.332.5687 

 

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