[THIN] Re: Helper App "Problem"
- From: "Robert K Coffman Jr - Info From Data Corporation" <bcoffman@xxxxxxxxxxxxxxxx>
- To: <thin@xxxxxxxxxxxxx>
- Date: Thu, 9 Sep 2004 16:48:51 -0400
Thanks Trevor - I believe you are right on in this assessment. I'll give it
a shot.
- Bob Coffman
-----Original Message-----
From: thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx]On
Behalf Of Trevor Fuson
Sent: Wednesday, September 08, 2004 4:58 PM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] Re: Helper App "Problem"
Most likely the software is trying to create a registry key somewhere,
and gets an access denied. When you lauch as an admin your account is
able to create the required key, thus fixing the problem.
You would be able to see this rather quickly and easily with Regmon. Set
the highlight to DENIED and then try launching as the user.
Trevor.
-----Original Message-----
From: thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] On
Behalf Of Robert K Coffman Jr - Info From Data
The first is IBM Content Manager OnDemand. It uses Adobe Acrobat
Approval via a plug in as a helper application. When I installed it,
the user was unable to launch a PDF file from OnDemand (error read
"Adobe Acrobat (AcroExch.App rc=-2147024891) could not be loaded. From
what I could find on the web, that error number indicates a permissions
error of some type, ie. "Access is denied."
If an admin opens a PDF this way, it works - and _then_ it works for
everyone, and continues to work after a reboot.
We also have a home grown document management system that uses Autovue
as a viewer. In this case, I have to launch Autovue before a user does,
otherwise the users can't launch documents. Once I do, the users are
forever able to launch Autovue from our document management software!
Environment is NT4 TSE. I checked file/registry permissions, and
dcomcnfg looking for security related problems, but found nothing.
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