[THIN] Re: HP Printer preferences reset
- From: Cherie Kelly <cherie.kelly@xxxxxxxxxx>
- To: "'thin@xxxxxxxxxxxxx'" <thin@xxxxxxxxxxxxx>
- Date: Tue, 10 Feb 2004 17:30:44 +1000
Thanks Dennis
I will give this a go.
-----Original Message-----
From: Parker, Dennis [mailto:Dennis.Parker@xxxxxxxxxx]
Sent: Tuesday, 10 February 2004 1:24 PM
To: 'thin@xxxxxxxxxxxxx'
Subject: [THIN] Re: HP Printer preferences reset
I have had this very problem as well. I believe it was on an HP 8100 (maybe
an 8000, not 100% certain as that department has both models). There
actually was a tech doc somewhere on HP's web site about it as
well...Hey...I even still have the link in my email:
http://forums1.itrc.hp.com/service/forums/bizsupport/questionanswer.do?threa
dId=37653
I didn't click it...hopefully it's still valid.
But basically it said that you have to completely uninstall the printer,
including all leftover registry entries and reinstall it.
It worked for us in our situation for a short time, I think I also had to
change drivers to the HP 5 PCL driver to completely fix it...now that I
think back on the horror of it all.
Hope this helps...
Dennis Parker, MCSE, CCA
Senior Systems Analyst
Fiserv EFT
4550 SW Macadam Ave, Ste 100
Portland, Or. 97239
Direct: 503-274-6785
Fax: 503-274-6619
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-----Original Message-----
From: Cherie Kelly [mailto:cherie.kelly@xxxxxxxxxx]
Sent: Monday February 09, 2004 7:10 PM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] HP Printer preferences reset
Hi Guys
I have a problem which I believe is a HP problem and have raised a call for.
But they are proving to be most unhelpful.
I have a W2k Print Server and Metaframe XP on W2k Tse's.
When users change the paper settings to landscape on their mapped printers,
it allows the change but when they go
review the change it is back to portrait.
I have run Regmon whilst recreating this problem and the it updates the
registry with the new settings but the last thing it does is
delete the value it updated, hence negating the change.
This problem only occurs when using the HP 5100 driver. I have tried both
PCL and PS drivers and both have the same problem.
Has anyone had this kind of problem with any other printers?
Cheers and Thanks
Cherie Kelly
NT Administrator
s Cherie.Kelly@xxxxxxxxxx
É Tel (07) 3364 9876
Ê Fax (07) 3364 9777
È Cell
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