[THIN] Re: HP Drivers and Corel ARGHHHH

First off, thanks for the good advice. I run Win2K server. I use the server properties to manage all my print drivers, and have had good luck with it. Let me elaborate after spending our day choking this issue off and (gulp) fixing it.

We took all our users of the farm, and removed the 4200 PCL 5e drivers. We have the 6 and the PS driver available. I must admit I am weak on what the differences are between PCL and PS drivers. I will try out both in our test bed today, but it gets hard to duplicate all simmilarities in the test env., so you are never really sure you will see identical behavior in the live system.

Here is a summary of the issue: We use only network printers for our citrix users. We have HP 4000n, 4050N, 4100N, and one 4200N printers. We have the drivers from both Microsoft and HP loaded. Depending on who you talk to, never use the other guys driver, ALWAYS use the other guys driver, uh, well, never mind.... so for the most part, we are deploying the 4050 PLC 6 (HP) but there is a smattering of PCL (MS) drivers out there.

Then we installed the 4200 HP drivers, and the 5e was the default driver. We went with it. So, if a person was using the 4200 PCL 5e (HP) driver or the 4050 PCL (MS) driver, they would experience the following symptom.

Corel, when launching files, ESPECIALLY files that were attempting (in spite of turning OFF these settings) to format to the default printer, would get a PE ER 15 error, which near as we can deduce, is a PerfectFit engine error that Corel doesn't seem to know about (we called, they don't know!) Occasionally the full error message will show, stating the Perfect Print engine could not be started....

this failure ONLY happens in the Citrix Farm, and I suspect there is some perm issue with the PerfectFit engine and a directory, or file, that may be contributing to the mayhem...

Anway, I am going to test the PS driver, and then the PCL 6 driver, and hopefully this will evade the problem. Any additional input will be most appreciated.

Jim Kenzig http://thethin.net wrote:

That is correct for windows 2000 servers but not NT 4.0 ones. Since he
didn't specify what OS he had, PDmanager is a safe bet and you can also use
it to delete drivers on any machine on your network by connecting remotely.
JK


-----Original Message-----
From: thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx]On
Behalf Of David Teague
Sent: Monday, December 29, 2003 1:30 PM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] Re: HP Drivers and Corel ARGHHHH


Also Another was I just found out to remover drivers from anything w2k
and up is to go to start, settings, printers, right click in the area,
choose server properties then go to the drivers tab and you can add and
remove drivers at will.

David Teague
TMTsoftware
Support Analyst
919.493.4433
-----Original Message-----
From: Jim Kenzig http://thethin.net [mailto:jimkenz@xxxxxxxxxxxxxx]
Sent: Monday, December 29, 2003 12:42 PM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] Re: HP Drivers and Corel ARGHHHH

PDManager will delete the files and the drivers for you.
http://thethin.net/pdmanager.zip Go to http://www.printingsupport.com to
find out what to map the printer to.  I always reccomend using
Postscript
drivers if they are available over a PCL driver. They cause nothing but
headaches.
JK

-----Original Message-----
From: thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx]On
Behalf Of Adam.Baum@xxxxxxxxxxxxxx
Sent: Monday, December 29, 2003 11:48 AM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] Re: HP Drivers and Corel ARGHHHH



Here goes nothing...

  delete the 4050 and 4200 drivers from the server (check the registry
for
  file names).  Click on the your printers folder and then File,Server
  properties.  Remove the drivers from the registry there.  This will
not
  delete the files so you will have to manually delete them.  You amy
also
  need to stop the spooler service to do this.
  delete the drivers from the workstations (same process)
  reinstall the 4050
  Use a different driver for the 4200 (like an HP4)
  reconnect the workstations

adam




                     Bill Adragna
                     <bill.adragna@mcc        To:
thin@xxxxxxxxxxxxx
                     mh.net>                  cc:
                     Sent by:                 Subject:  [THIN] HP
Drivers
and Corel ARGHHHH
                     thin-bounce@freel
                     ists.org


                     12/29/2003 09:30
                     AM
                     Please respond to
                     thin






I am at a complete loss.  We are running Corel WPO 9, SP4, on Citrix
Metaframe XPe, FR2

We use HP printers, using the Microsoft drivers for them.  On Thursday,
we installed a new HP4200n on the network, added the driver to the
citrix farm, and all hell has broken loose.

Users who print to the HP4050 PCL printer can now no longer print from
Corel.  In fact, they can't open their documents.  If they choose a
different printer for their default, they can open and Print. but not to
the 4050.  by the by... nobody can print to the 4200N either


I followed a bunch of stes suggested in the past, most of which were not
directly translatable to us, but I tried.  Any help would be welcome...

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