[THIN] Re: HELP PLEASE

I cannot speak specifically about IE6, but I know for a fact that =
previous versions of IE have leaked, so it is entirely reasonable to =
assume that IE6 may have a leak as well.=20

Bernd Harzog
CEO
RTO Software
678-455-5506 x701
bernd@xxxxxxxxxxx
www.rtosoft.com


-----Original Message-----
From: Stratton, Doug MSER:EX [mailto:Doug.M.Stratton@xxxxxxxxxxxxxxx]
Sent: Thursday, November 21, 2002 1:57 PM
To: 'thin@xxxxxxxxxxxxx'
Subject: [THIN] Re: HELP PLEASE


We currently do weekly reboots.

The problem seems to have gotten worse since we upgraded 2 servers from =
ie5
to ie6.

-----Original Message-----
From: Ron Oglesby [mailto:roglesby@xxxxxxxxxxxx]
Sent: Thu, November 21, 02 10:23 AM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] Re: HELP PLEASE



Yup, sounds like a mem leak. One that takes a long time too get all the =
way
there too. This is why Cycle boots on MF server are so common. If you =
had a
weekly reboot schedule you would never notice this.

Ron Oglesby
Senior Technical Architect
=3D20
RapidApp
Office 312.372.7188
Mobile 312.961.2380
email roglesby@xxxxxxxxxxxx
=3D20

-----Original Message-----
From: Bernd Harzog [mailto:Bernd.Harzog@xxxxxxxxxxx]=3D20
Sent: Thursday, November 21, 2002 12:27 PM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] Re: HELP PLEASE


Pav,

It is just taking you a little longer to run out of VM (you have a slow =
=3D3D
lead and not a fast leak).=3D3D20

Bernd Harzog
CEO
RTO Software
678-455-5506 x701
bernd@xxxxxxxxxxx
www.rtosoft.com


-----Original Message-----
From: Pavlo Ignatusha [mailto:pignatusha@xxxxxxxxxxxxx]
Sent: Thursday, November 21, 2002 11:07 AM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] Re: HELP PLEASE


I have same errors and I do not run any antivirus on my XPa farm. You =
=3D =3D3D
may rule antivirus out, Brian. My servers run without restart for about =
2-3
weeks and then I start getting these messages. I restart and I'm good =
=3D =3D3D
for another 2-3 weeks

Environment: 3 W2K SP2 servers with XPa FR1. Office apps, Financials =
=3D3D
(Great Plains Dynamics, Momentum Healthware, FRx), homegrown  Hospital =
=3D3D
applications (SQL driven)

Pav

-----Original Message-----
From: thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx]On
Behalf Of Murphy, Brian
Sent: Thursday, November 21, 2002 10:37 AM
To: 'thin@xxxxxxxxxxxxx'
Subject: [THIN] Re: HELP PLEASE


Hmm.  I still think it's the A/V.  IS the on demand scanner running when
user logs onto session?

Also.  Norton addresses this problem in version 7.61 build 34a. =
(Personally,
I would use Sophos without the Intercheck module)...(But =3D =3D3D the =
Norton is
much easier to update)

A short term workaround might be to use Group Policy and set the =
"Maximum
retries to unload and update user profile" =3D3D3D 0


-----Original Message-----
From: Bernd Harzog [mailto:Bernd.Harzog@xxxxxxxxxxx]
Sent: Thursday, November 21, 2002 9:08 AM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] Re: HELP PLEASE



Sorry about the garbled text everyone. I am trying this one more time =
=3D =3D3D
=3D3D3D with a send type of plain text.

Doug,

You are running out of virtual memory. I know that this sounds =3D3D3D
counter-intuitive, but this can happen quite easily even if you have =3D =
=3D3D3D
plenty of physical RAM available and plenty of page file space =3D3D3D =
=3D3D
available. The reason that it can happen with plenty of those resources
=3D3D3D =3D3D available is that there are system resources that you can =
run out
of =3D3D3D even of =3D you =3D3D have plenty of RAM and plenty of page =
file space.

The two most common reasons for this problem are that you are running =
=3D =3D3D
=3D3D3D applications that have a memory leak somewhere and your memory =
is
being =3D3D =3D3D3D slowly eroded over time (this it why it is a good =
idea to
reboot those =3D =3D3D =3D3D3D servers every night - that is the only =
sure way to
reclaim leaked =3D3D3D =3D =3D3D memory), or that you are simply running =
enough
copies of applications =3D3D3D that =3D =3D3D consume a lot of VM to =
push your
servers to the wall.

Now for a little commercial. We make a product, TScale that reduces the =
=3D3D
=3D3D3D VM used by 32 bit applications running on Terminal Servers. You =
can
=3D3D3D =3D =3D3D download a free eval from our web site here:

http://www.rtosoft.com/evaluate_ts.html

After you download the software you will need an evaluation key to get =
=3D =3D3D
=3D3D3D it to actually optimize your applications. You can get the key =
by
=3D3D3D =3D3D sending an email to sales@xxxxxxxxxxxx

If you have any other questions, you are welcome to email me on or off =
=3D =3D3D
=3D3D3D list. If you want to get technical, I will get Kevin Goodman our =
VP of
=3D =3D3D =3D3D3D Development involved.

Cheers,

Bernd Harzog
CEO
RTO Software
678-455-5506 x701
bernd@xxxxxxxxxxx
www.rtosoft.com




We currently have our Reg size set to 140MB and it does not look like =
=3D =3D3D
=3D3D3D =3D3D3D3D it has got to the maximum yet.  84 MB is the biggest I =
have
seen it.

-----Original Message-----
From: Joe Fojut [mailto:Fojut.Joseph@xxxxxxxx]=3D3D3D3D20
Sent: Wed, November 20, 02 1:13 PM
To: Stratton, Doug MSER:EX
Subject: RE: [THIN] HELP PLEASE


Hi Doug:

This sounds like you are running out of room in your registry and the
userenv errors are occurring when your system is not able to load a =
=3D3D
=3D3D3D3D users ntuser.dat.  You should increase the registry to the =
maximum
=3D3D allowable =3D3D3D =3D3D3D3D size. I bump it to 100mb on our WTSE =
4.0 boxes
and I think =3D you =3D3D can go at =3D3D3D3D least 150mb on the W2k =
boxes.  You
may be able to go higher.

We have found that registry size turns out to be the limiting factor =
=3D3D
=3D3D3D3D for us and causes us to add more servers well before CPU and =
memory
are a =3D =3D3D =3D3D3D3D problem.

Regards,

Joe

-----Original Message-----
From: thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] On =
=3D =3D3D
=3D3D3D =3D3D3D3D Behalf Of Stratton, Doug MSER:EX
Sent: Wednesday, November 20, 2002 2:21 PM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] HELP PLEASE

We have terminal server farm with 5 production servers in it. =
=3D3D3D3D20 =3D
=3D3D They are running Citrix XP and 1.8.
We are starting to get resource problems more and more often.   These =
=3D
=3D3D
=3D3D3D
=3D3D3D3D
are
becoming quite common and it seems they occur on any of the 5 servers  =
=3D =3D3D
=3D3D3D =3D3D3D3D (more often then not nutmeg or chives 2 of the 5) =
=3D3D3D3D20

I have sent a note to MS asking if the  KB312362  artical applies to =
=3D3D
=3D3D3D3D W2k Server (not advanced server).  Not sure if this will help =
or
not.

I checked the registry size on nutmeg when it was telling me that it =
=3D3D
=3D3D3D3D needed to be increased and found that it was 84 MB and maximum =
size
was 140MB. =3D3D3D =3D3D3D3D  So I assume it still had room and the =
message was
=3D =3D3D erroneous? Page file =3D3D3D3D was 4092 MB recommended 3070 =
MB.

Most of the original messages were around the system pagepool being =
=3D3D
=3D3D3D3D empty.

These are the types of events that we get:

APPLICATION EVENT LOG
Event Type:     Error
Event Source:   Userenv
Event Category: None
Event ID:       1000
Date:           11/20/2002
Time:           11:24:04 AM
User:           NT AUTHORITY\SYSTEM
Computer:       NUTMEG
Description:
Windows cannot unload your registry class file.  If you have a roaming
profile, your settings are not replicated. Contact your administrator. =
=3D3D
=3D3D3D =3D3D3D3D


DETAIL The operation completed successfully. , Build number =3D3D3D =
=3D3D
((2195)).=3D3D3D3D20

Event Type:     Error
Event Source:   Userenv
Event Category: None
Event ID:       1000
Date:           11/20/2002
Time:           11:24:10 AM
User:           NT AUTHORITY\SYSTEM
Computer:       NUTMEG
Description:
RegLoadKey failed. Return value Insufficient system resources exist to
complete the requested service.  for e:\Documents and
Settings\dstrat_a\ntuser.dat.=3D3D3D3D20


Event Type:     Error
Event Source:   Userenv
Event Category: None
Event ID:       1000
Date:           11/20/2002
Time:           11:24:13 AM
User:           NT AUTHORITY\SYSTEM
Computer:       NUTMEG
Description:
Windows cannot load your profile. Please increase the registry size and
restart the computer.=3D3D3D3D20

SYSTEM EVENT LOG

Event Type:     Error
Event Source:   Print
Event Category: None
Event ID:       33
Date:           11/20/2002
Time:           11:27:06 AM
User:           NT AUTHORITY\SYSTEM
Computer:       NUTMEG
Description:
The PrintQueue Container could not be found because the DNS Domain name
could not be retrieved.  Error: 547=3D3D3D3D20

Event Type:     Error
Event Source:   Srv
Event Category: None
Event ID:       2020
Date:           11/20/2002
Time:           11:18:56 AM
User:           N/A
Computer:       NUTMEG
Description:
The server was unable to allocate from the system paged pool because =
=3D3D
=3D3D3D3D the pool was empty.=3D3D3D3D20
Data:
0000: 00 00 04 00 01 00 54 00   ......T.
0008: 00 00 00 00 e4 07 00 c0   =3D
....=3D3D3D3DC3=3D3D3D3DA4..=3D3D3D3DC3=3D3D3D3D80
0010: 00 00 00 00 9a 00 00 c0   =3D
....=3D3D3D3DC5=3D3D3D3DA1..=3D3D3D3DC3=3D3D3D3D80
0018: 00 00 00 00 00 00 00 00   ........
0020: 00 00 00 00 00 00 00 00   ........
0028: 02 00 00 00               ....   =3D3D3D3D20


I could really use some process/advice on how to resolve this. =
=3D3D3D3D20

At this point I have ended up doing the following to get around the =
=3D3D
=3D3D3D3D problem when it occurs:

Disable logon to the server (via load balancing)
Restart the print spooler as the first sign is usually people can't =
=3D3D
=3D3D3D3D print. (sometimes helps) Restart the NAV service (we just =
started
trying
this) Logoff any disconnected sessions.  This usually helps

This helps usually but it is getting more severe all the time and less
effective.


Doug Stratton,=3D3D3D3D20
TDA, Workplace Support, http://icw.ista.gov.bc.ca/I_wss/workplace.asp
<http://icw.ista.gov.bc.ca/I_wss/workplace.asp>=3D3D3D3D20
Common IT Services,=3D3D3D3D20
Ministry of Management Services,=3D3D3D3D20
Province of British Columbia=3D3D3D3D20
Phone: 250 356-6678 Fax: 250 356-1960=3D3D3D3D20
MailTo:Doug.M.Stratton@xxxxxxxxxxxxxxx
<MailTo:Doug.M.Stratton@xxxxxxxxxxxxxxx>=3D3D3D3D20
D Sharped


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Bernd Harzog
CEO
RTO Software
678-455-5506 x701
bernd@xxxxxxxxxxx
www.rtosoft.com


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