[THIN] Re: FW: Citrix Smart Auditor

Interesting read at:
 
http://community.citrix.com/display/~carlosn/2008/03/19/How+a+Healthcare+Company+is+Using+SmartAuditor
 
 
"With SmartAuditor, compression over a period of time was very good. The 
customer has been using SmartAuditor for over 2 years. In that period of time, 
they recorded 8,222 sessions which only required 43GB of storage space. On 
average, that's a 5.2MB file size per recorded session. Wow! "

________________________________

From: thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] On Behalf Of 
Mads Sørensen
Sent: March 29, 2008 10:15 AM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] Re: FW: Citrix Smart Auditor


I made a project about this (at that time Project IRIS) about two years ago and 
at that point it actually worked pretty well and as Steve also says it used the 
technology of the ICA protocol, so it only records changes in the image. 
Therefore if a user only has the same application open the whole day, the video 
file will be very little. But does the user drag the windows around on the 
screen and see a lot of youtube etc. then the video file will be big.

 

 

My "worst case" calculations showed that 1 minute recording (You take a browser 
window and move it around like crazy for 1 minute) could take up 1.7 MB. So an 
8 hour workday (still "worst case") could take up 8 hours x 60 minutes = 480 
minutes x 1.7 MB = 816 MB. 

This will of course never happen, it will properly be a lot less. But if you 
don't want to ran out of space you have to calculate the "worst case". When I 
should estimate the SAN size I calculated with about 400-500 MB per. session 
per. day. So in your case it would be 2000 user x 500 MB = 1 TB per day. 

 

This may have been reduced in the final release, unfortunately I haven't had 
the chance to play with the finally release yet. So the best thing you can do 
is to test it in your test environment and try to calculate it yourself, 
because if your company are making 3D drawings or cartoons, the video files 
will properly be quite big and if you only have word/excel users the video 
files will be a lot smaller.

 

My project also had to do with the legally rights (in Denmark) when you log 
your users that way. You have to inform the users when there session is being 
recorded (SmartAudit can do this), and you also have to have some strong 
restrictions about who has the right to see the recordings, like you have with 
e-mail etc. (In Denmark e-mails are the same as normal and private post, it's 
okay for the company to backup the users e-mail, but the company must NOT read 
the mails unless they have the users approval by a signature, this also counts 
for Internet traffic). 

Furthermore there are some rules about how old a digital recording can be when 
it is used as evidence. Because it very easy to edit and manipulate. 

 

But i think SmartAudit is a good way to audit a external contractor/consultant 
when they log on to your network.

 

/Mads 


 
2008/3/28, Dobry, Wes <Wes.Dobry@xxxxxxxx>: 

         

        Has anyone had personal experience with the session recording features?

         

        What kind of storage requirements are usually needed?  (2000 concurrent 
users in the farm, 6-8 hour sessions)

         

        -Wes Dobry 

        (321) 843-5590

         


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