[THIN] Re: Down Sessions W2k3Sp2 + CPS4.5fr01

In your EM (Environment Manager) configs, do you have any device lockdown 
settings for USB devices ? 

Also, i had a large number of memory / slow logons / Application freezing / 
Application crashing when browsing folder type  issues due to an AppSense EM 
related DLL.
em_devicehook.dll
Every version of EM inc 7.1 and 7.2 we have had to rename this dll. Each time 
this has corrected any issues.

Try renaming it and see if you still get issues. It shouldnt affect any EM 
functionality.


----- Original Message ----- 
  From: Andrew Wood 
  To: thin@xxxxxxxxxxxxx 
  Sent: Friday, February 29, 2008 9:25 PM
  Subject: [THIN] Re: Down Sessions W2k3Sp2 + CPS4.5fr01


  7.1 - when we deployed 7.2 we couldn't log on at all.

   

  From: thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] On Behalf 
Of M
  Sent: 29 February 2008 20:20
  To: thin@xxxxxxxxxxxxx
  Subject: [THIN] Re: Down Sessions W2k3Sp2 + CPS4.5fr01

   

  Hi Andrew can i ask what version of Appsense your using ? What version of 
Environment Manager are you using ?

   

  M

   

    ----- Original Message ----- 

    From: Andrew Wood 

    To: thin@xxxxxxxxxxxxx 

    Sent: Friday, February 29, 2008 5:42 PM

    Subject: [THIN] Re: Down Sessions W2k3Sp2 + CPS4.5fr01

     

    Sure, but as I say comms appeared fine from the tests done; was thinking 
'what other tests might be a good idea'

     

    From: thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] On 
Behalf Of Jim Medeiros
    Sent: 29 February 2008 17:12
    To: thin@xxxxxxxxxxxxx
    Subject: [THIN] Re: Down Sessions W2k3Sp2 + CPS4.5fr01

     

    have you considered potential network issues?

    On Fri, Feb 29, 2008 at 11:44 AM, Andrew Wood 
<andrew.wood@xxxxxxxxxxxxxxxx> wrote:

    Hi, 

    I've got a w2k3sp2 terminal server build with CPS 4.5FR01. All users 
connect to published applications - typically simple Office apps - normally 
just Outlook.

    Occasionally sessions are locking up . new sessions won't start - users see 
'authenticating' in the windows logon dialogue. Existing sessions simply lock 
up as if there is some processing going on, or the connection has dropped. Lots 
of 'down' sessions start appearing. 

    CPU low, memory use low, redirector not reporting any issues; Disk i/o 
fine; redirector fine; doesn't appear to be a 'lack of resource' issue.

    Edgesight SP2 is running, there is AV (f-secure 5.55), they've got the MS 
Profile Unloader running and they're running hybrid profiles with Appsense.

    I've been able to get the issue to happen on a ZDC that only had an admin 
on. On disconnecting with the Admin Console running, the console session stayed 
at "disconnected"; when attempting to reconnect there was an error message on 
the new RDP console session with 'Error: The requested operation cannot be 
completed because the terminal connection is currently busy'. New RDP terminal 
sessions would start for a period after that - but then they started to hang on 
'authenticating', locking up etc. etc. 

    The down/disconnected session steadfastly refused to be anything other than 
that. After a while the Admin console running from another machine would 
happily taunt me with showing the 'disconnected' and down sessions on the 
server, but refused to show processes. Then it stopped playing altogether.

    So..

    Has anyone else had a similar problem with that particular error message?  
("The requested operation cannot be completed because the terminal connection 
is currently busy")

    Or, has anyone any additional ideas for investigating the 'down' sessions - 
looks to be that a process is refusing to die and that in itself locks up the 
creation of new sessions  - it even impacts on existing sessions to the extent 
of the sessions locking up completely (which in turn go to disconnected, then 
'down' and stay there) but finding which process it is proving quite character 
building. 

    Tia.

    a.

    Andrew

    Gilwood CS Ltd

    Registered Office :  Mount Ashbrooke, Holmland Buildings, Tunstall Road, 
Sunderland, UK, SR2 7RR. No. 6099397 England




    -- 

    I'm voting for Ron Paul for President
    http://www.ronpaul2008.com

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