[THIN] Re: Citrix SMTP App Timeout Error

Hi Al,
Are you running McAfee VSE on the two servers by any chance? This may block applications that try to send e-mails via SMTP. 

Christoph

On Mar 26, 2009, at 11:58 AM, alan tropper wrote:


Hi All,
Can anyone help me with an ongoing issue I have with two new Virtual Servers in my farm, everything seems to work fine with a 3rd party 16-bit application called Finance One apart from when users try to send whats called a remittance report which hooks into SMTP to send clients e-mails.
When the reports run they sometimes work with no errors but about 7 out of 10 times they will fail with a VB288 SMTP error:
Critical Error: VB288 Internal Error. Source: com TBSMTPSendMail.DoSend, Description [288], Line: 0
When the same reports are run from the server direct they work every time, and networks have confirmed there are no issues on the LAN, I have also tested SMTP from the server to send e-mails which works fine as well.
I have tried a reg hack to increase SMTP timeout on the servers and this hasn’t helped either and the CPU on the citrix servers are not spiking over 60% when sending the mails?
The vendor do not currently support the version of the app we are using anymore but did advise that the DDE ‘destination is busy’???
We are currently running on ESX3.5 with VM’s Win2003 PS4.5 (The app is dedicated on the servers in question) 

Any ideas would be a great help as I’ve hit a brick wall

Thanks in advance

Al


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