[THIN] Re: Citrix Printer Manager crashing, hanging logins
- From: "Adam Granatella" <granatella.adam@xxxxxxxx>
- To: <thin@xxxxxxxxxxxxx>
- Date: Wed, 16 Aug 2006 09:18:36 -0500
Catching up on some posts from last week...Jim, I hope you haven't
installed 061, 069, or R02 yet. See this link:
http://support.citrix.com/article/CTX110830
Looks like your preventative script can make things worse :(
________________________________
From: thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] On
Behalf Of Jim Kenzig http://ThinHelp.com
Sent: Wednesday, August 09, 2006 6:56 AM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] Re: Citrix Printer Manager crashing, hanging logins
Maybe so but search through the archives of this list, google, or even
the Citrix forums and it will be made clear that the Citrix Printing
service is singled out as the culprit for system hangs. The fact that
there are so many different versions of it out there show that Citrix
has been trying to tweak it and get it right. I'm not blaming them, I'm
simply pointing out that the Windows spooler on a multiuser environment
needs a good kick in the seat of the pants every so often and this is
the easiest (and free) way to go about it. It worked back in the day of
Winframe, Metaframe, and Metaframe XP and it works in CPS. It is rare I
get a call at my help desk about a Citrix Printer problem and when we do
it is usually tracked to something else totally unrelated. (person
trying to print a java/shockwave page, etc.)
Jim
Jeff Pitsch <jepitsch@> wrote:
My 2 cents for what's it worth, I have several clients running
UPD3 that do not have any problems with it. The only clients that I
have that do have problems are ones that are running old versions of
languages like Foxpro and Powerbuilder. I've had very good success
implementing the UPD. Of course, this was after HRP1.
Of course, if you've had other print drivers on the servers,
simply deleting them from printers and faxes, server propertis does not
always remove the print drivers cleanly and I've had to have clients
rebuild their servers to guarantee that drivers were not interferring
and that has worked quite successfully.
Jeff Pitsch
Microsoft MVP - Terminal Server
Forums not enough?
Get support from the experts at your business
http://jeffpitschconsulting.com
<http://jeffpitschconsulting.com/>
On 8/8/06, Jim Kenzig http://ThinHelp.com <http://thinhelp.com/>
< wrote:
The print services have been inherently buggy for quite
some time since Citrix introduced their own little print service
(cpsv.exe) to the mix on top of the Windows Spooler services. Rick Mack
found the Color Laserjet 4650 wreaked havoc on this driver. There are
SEVERAL hotfixes that contain the cpsv.exe service. I suggest you check
your versions of it and make sure you have the most recent. Further set
up a scheduled .cmd batch job that contains the following:
Call it preset.cmd or something like that.
net stop CpSvc
net stop spooler
echo y | del c:\windows\system32\spool\printers\*.*
c:\timeout.exe 5
net start CpSvc
net start spooler
(you can pick up the timeout utility from
http://autothin.com/timeout.zip )
Then add this script to run if the Spooler service
fails. It should solve your problem. I have this going every 2 hours
scheduled on all my servers and never had a printing problem. The
occasional blip where a print job just happens to be running at the same
5 seconds this is running and gets lost far outweighs no one being able
to print.
Jim Kenzig
Chris Grecsek <cgrecsek@> wrote:
No - memory and cpu optimization are both off.
We won't get into the problems we saw with those two lovely tools. :-)
________________________________
From: thin-bounce@xxxxxxxxxxxxx
[mailto:thin-bounce@xxxxxxxxxxxxx] On Behalf Of M
Sent: Tuesday, August 08, 2006 3:28 PM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] Re: Citrix Printer Manager
crashing, hanging logins
Just as a matter of interest, are you using the
Citrix memory Optimizer at all ?
----- Original Message -----
From: Chris Grecsek
<mailto:cgrecsek@xxxxxxxxxxxxx>
To: thin@xxxxxxxxxxxxx
Sent: Tuesday, August 08, 2006 10:45 PM
Subject: [THIN] Re: Citrix Printer
Manager crashing, hanging logins
We've been cursed by the cpsvc.exe hang
again as well...our theory had been to not patch unless having a
specific problem (because of Citrix's pretty awful history, that others
are noting, with patches breaking things that were previously working
fine) but the other day we had the issue crop up out of the blue and so
we decided to install the 69 patch in the HOPES that this would actually
"fix" a problem for once. Unfortunately this morning we got the same
hanging at login scripts/cpsvc.exe problem on the patched server. So,
once again - the patch didn't fix anything. We rebooted pre-patch and
checked event logs and had no installations problems with the patch.
We're only using UPD and so there's no
poorly written print driver to blame - this is pretty much all on
Citrix.
We've already implemented two different
methods/programs for capturing crash dumps (that Citrix recommended) but
they are failing to capture anything. In the past, the other work around
we've had for this was to make the cpsvc.exe restart if it stopped (not
optimal as it still impacted users) and that had been working fine up
until yesterday - today, no such luck...and so the issue has been raised
back up the flagpole and we're following up with Citrix again...
Will keep you posted if we find anything
new and startling - but don't hold your breath! :p
________________________________
From: thin-bounce@xxxxxxxxxxxxx
[mailto:thin-bounce@xxxxxxxxxxxxx] On Behalf Of Evan Mann
Sent: Tuesday, August 08, 2006 7:35 AM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] RE: [THIN] Re: Citrix
Printer Manager crashing, hanging logins
Considering that a Citrix released
update brought back a previous printing issue, I do find them at fault.
They were able to not have this problem in the past, something they did
made it come back. And I see that historically over the years in the
Citrix support forums. They fix it, release a new update and break it,
and then fix it again. Rinse and repeat.
________________________________
From: thin-bounce@xxxxxxxxxxxxx [mailto:
thin-bounce@xxxxxxxxxxxxx <mailto:thin-bounce@xxxxxxxxxxxxx> ] On Behalf
Of Jeff Pitsch
Sent: Tuesday, August 08, 2006 10:30 AM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] Re: Citrix Printer
Manager crashing, hanging logins
How exactly do you expect Citrix to fix
crappy print drivers? Or badly written programs that use crappy print
drivers? Seriously, kernel mode drivers cause the exact problems your
seeing how is that Citrix's fault?
Jeff Pitsch
Microsoft MVP - Terminal Server
Forums not enough?
Get support from the experts at your
business
http://jeffpitschconsulting.com
<http://jeffpitschconsulting.com/>
On 8/8/06, Evan Mann <
emann@xxxxxxxxxxxxxxxxxxxxx <mailto:emann@xxxxxxxxxxxxxxxxxxxxx> >
wrote:
How exactly do I remove the old UPD's?
The most I can find on Citrix Support site is to go into the
HKLM\Citrix\UniversalPrinterDriver key and into the PCL5c, PS, and PCL4
subkeys and change them to point to "Citrix Universal Printer" instead
of the old UPD aliases.
I've never had a client under 9.00,
since I rolled out a new farm with PS4 and this client, it from what
I've read, 9.x clients will always use the new UPD. Not sure if that is
accurate. All my mapped printers show "Citrix Universal Printer" in the
printers folder (or a native driver). So this may not be the issue.
I've allowed kernel model drivers on the
servers to see if this helps. It's not preferred, but I have a lot of
older drivers out there on my network print servers/clients, some of
which are integrated with applications I cannot change.
Additionally, I set the recovery on
Citrix Print Manager to "restart the service", it was previously set to
do nothing, and it looks like the Citrix server itself was just seeing
the .EXE crashed and re-launched it. Maybe a full service restart with
calm some of the calls for now.
Might need to open a case and do logging
on the servers. I wish Citrix would stop breaking printing after they
fix it. Some pre-R01 hotfixes solved this same extract problem, and now
in R01+post hotfixes, it's back.
________________________________
From: thin-bounce@xxxxxxxxxxxxx [mailto:
thin-bounce@xxxxxxxxxxxxx <mailto:thin-bounce@xxxxxxxxxxxxx> ] On Behalf
Of Chartier, Richard
Sent: Tuesday, August 08, 2006 10:11 AM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] Re: Citrix Printer
Manager crashing, hanging logins
Start with a few servers and remove the
UPD ver II drivers, I don't know your environment so the only things I
can suggest is what we did to correct the problem. We had a case open
with Citrix and have debug traces which prove it was in our case the
color laserjet driver.
At one point in time we had UPDII, and
UPDIII drivers installed and all worked fine until we started upgrading
ICA clients, this is when the cpsvc service on servers would randomly
hang. The cpsvc service hanging is what actually causes the client to
hang at running logon scripts.
To resolve the issue we began by
disabling logons on a few servers at a time (we have about 100 blade
servers) and removing the 3 UPD ver II drivers and leaving the new UPD
ver. III
________________________________
From: thin-bounce@xxxxxxxxxxxxx
[mailto:thin-bounce@xxxxxxxxxxxxx] On Behalf Of Evan Mann
Sent: Tuesday, August 08, 2006 9:05 AM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] RE: [THIN] Re: Citrix
Printer Manager crashing, hanging logins
Can you give me a little more detail on
this process, or a link to info on how to do this?
________________________________
From: thin-bounce@xxxxxxxxxxxxx [mailto:
thin-bounce@xxxxxxxxxxxxx <mailto:thin-bounce@xxxxxxxxxxxxx> ] On Behalf
Of Chartier, Richard
Sent: Tuesday, August 08, 2006 9:03 AM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] Re: Citrix Printer
Manager crashing, hanging logins
We had the same issue and a corrupt upd
ver2 driver was the issue. We ended up removing all print drivers except
the new upd ver3 and all tested fine.
I hope this helps.
________________________________
From: thin-bounce@xxxxxxxxxxxxx
[mailto:thin-bounce@xxxxxxxxxxxxx] On Behalf Of Evan Mann
Sent: Tuesday, August 08, 2006 8:52 AM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] Citrix Printer Manager
crashing, hanging logins
I know someone posted on this recently,
but I can't remember the context of the posts to find it in the
archives.
I updated PS4 to R01 and a bunch of post
R01 hotfixes, including 069. Things were great (for the most part). My
dell printers stopped working using the Dell drivers, so I changed them
to UPD and things were good. I had problems with some HP PCL6 drivers,
so I changed those to UPD and things were good.
I'm also seeing a TON of eventlog errors
aobut kernel mode blocking prevent drivers from being used. I do not
recall this prior to R01+hotfixes.
Yesterday, the Citrix Print Manager on
all 6 of my servers started crashing, A LOT. It restarts, but not
properly. Users get stuck at "applying logon scripts". I have to kill
it and restart it manually to resolve the problem.
The event log is useless, and I'm not
sure how to fix it. I have clients on 9.100, 9.150, and 9.200. I'm
wondering if the 9.200 users might be causing it since there have been
spotty reports with it. Since it didn't happen from day 1, the only
thing I can assume is flipping more printers to the UPD is causing it.
Any suggestions on how to diagnose this
and get it solved ASAP? It's generating dozens of a calls a day to the
help desk.
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