[THIN] Re: Citrix Pres 4.5 Printing PDF Documents

Looks like they don't have the registry entries for Adobe 8 in their
profile.  What OS is the user connecting from? If it is Vista that could be
all telling.

Jim Kenzig
Blog: http://www.techblink.com


On Sun, Aug 24, 2008 at 11:17 PM, <Gehan.DeSilva@xxxxxxxxxxx> wrote:

>
> *Hello*
>
> I have strange problem on my x64 Pres 4.5 Servers. My users use Autocreated
> client printers and Citrix Universal Print driver for printing.
>
> Autocreated client printer is a Canon IRC2620 .
>
> The version of Adobe Reader  is 8.1.2
>
> I found randomly that users will be unable to print from Adobe PDF with an
> error message saying: You must have a printer setup.
>
> I get the following entries in the System Log:
>
> Application popup: AcroRd32.exe - Unable To Locate Component : This
> application has failed to start because MSVCR71.dll was not found.
> Re-installing the application may fix this problem. '
>
> Application popup: splwow64.exe - Unable To Locate Component : This
> application has failed to start because ctxprn64.dll was not found.
> Re-installing the application may fix this problem.
>
> Other users on the same server will be able to print just fine from Adobe
> PDF, also printing from MS Office Applications seems to be ok for the
> affected user.
>
> Any thoughts ??
> ____________________________________________________
>
> *Gehan De Silva*
> Senior Network Administrator
> *
> RSM Bird Cameron*
>
> 8 St Georges Terrace Perth WA 6000
> GPO Box R1253 Perth WA 6844 *
> T* (08) 9261 9437   *F* (08) 9261 9112
> www.rsmi.com.au
>
> *Exceptional Service  Exceptional Results*
>
> *Assurance - * * Business Advisory -* *Corporate Finance -* *Risk
> Management -* *Tax -* *Turnaround &  Insolvency*
>
> This Communication is intended only for the use of the individual or entity
> to which it is addressed and may contain information that is privileged,
> confidential or copyright. You are hereby notified that any dissemination,
> distribution or copying of this communication is strictly prohibited without
> the authority of the sender. If you have received this e-mail message in
> error or are not the intended recipient, please delete and destroy all
> copies and notify us immediately by return mail. Any views expressed in this
> communication are those of the individual sender, except where the sender
> specifically states otherwise. If you no longer want to receive
> notifications, simply reply to this e-mail.
>
> *Liability limited by a scheme approved under Professional Standards
> Legislation.*
> ---------------------------------------------------------------------
>

Other related posts: