[THIN] Re: Battle of the Thin Clients - Neoware vs. Wyse - Battle of Rapport and eZRemote Manager
- From: "Mike MacDonald" <Mike.MacDonald@xxxxxxxxxxxxxxxxxxxx>
- To: <thin@xxxxxxxxxxxxx>
- Date: Fri, 23 Jul 2004 13:49:39 -0400
Trevor and I have talked about our mutual woes with Rapport. I would basically
just like to echo what he said. The client devices themselves, in our case the
9450XE's, are excellent. Rapport is, in my opinion, a not ready for prime-time
product that is not enterprise class in any sense of the word.
My experience with their support has been pretty bad as well. There are days
where I wait for hours on hold only to get half of an answer. Other days I get
through releatively quickly. One thing for sure, don't ever use there
web-support feature if you want any help in a reasonable amount of time. Last
time I submitted my problem via their web page it took over 2 weeks for a
response.
Not to change the topic, but I would be curious to know more about the Neoware
software product to manage TC's.
-Mike MacDonald
-----Original Message-----
From: Trevor Fuson [mailto:fuson@xxxxxxx]
Sent: Fri 7/23/2004 12:18 PM
To: thin@xxxxxxxxxxxxx
Cc:
Subject: [THIN] Re: Battle of the Thin Clients - Neoware vs. Wyse -
Battle of Rapport and eZRemote Manager
The WYSE 3455XL is a great unit, however Rapport is what really cripples
the entire Wyse product line. Wyse needs to dump Rapport and start
using a product that works.
I can only hope someone from Wyse who reads this list and will clue in
to how dissatisfied their customers are and fix their product.
My Rapport install has been broken since our initial deployment well
over a year ago. I still have problem calls in with Wyse to fix this
issue. I think that the tech support department knows that there is no
way to ever get Rapport working properly so they just stall by having
you do the same things over and over which never fix the problem.
I have reinstalled Rapport 7 times on 3 different computers using 2
different operating systems.
Rapport touts that they are based on open standards, however they are
really a MS only shop.
"The only FTP service we support with Rapport 4 is Microsoft IIS / FTP"
Rapport also touts that it can scale to 10s of thousands of devices, and
you can simultaneously update thousands of devices simultaneously. I
can't even get my Rapport to do more than 2 updates at a time with any
level of reliability.
"with workgroup you can only push to 5 clients at a time. And this
doesn't always work 100%"
To upgrade to enterprise you merely need to change the license key to
unlock the simultaneous updates value.
Rapport Scorecard:
Pros:
- Allows for remote management of 1 device at a time with very few
crashes of hangs.
Cons:
- You probably will not be able to manage all of you devices with
Rapport because updating one device at a time means up to 1 hour per
device per update. There are only 24 hours in a day.
- Rapport is difficult to install. There are several things which cause
the installer to hang or to not work properly. You will need dedicated
hardware to host Rapport, it doesn't co-exist with anything nicely.
- Lack of documentation. There are several serious omissions in the
help system which they call their documentation. If you want the
documentation you need to take an expensive training course with WYSE.
- Tech support are unable to help with problem, you will need to fix any
serious issues you have with the product yourself.
- Rapport is locked in with MS only technologies.
- Rapport doesn't even support Server 2003, it is locked in with MS yet
you can't even use the latest MS software.
Overall Score: 1/10
It took a great deal of self control to write this review in a positive
manner.
Thanks,
Trevor.
-----Original Message-----
From: thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] On
Behalf Of adamadz
Sent: Thursday, July 22, 2004 8:13 PM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] Battle of the Thin Clients - Neoware vs. Wyse
Hi everyone,
My company is soon to be going to a thin client solution and we'll be
expanding our Citrix environment to accommodate. I've been searching
the net trying to find any product comparisons between Neoware and Wyse
terminals. We haven't decided which exact models, but we're looking at
the Neoware eon e100 and the e300 and their Wyse counterparts (all
running XP Embedded).
Does anyone have experience with both Wyse and Neoware or have/know
where a white paper or PDF comparing the two may reside on the net?
What about Wyse's Rapport Management Suite versus Neoware's ezRemote
Manager? Any differences or benefits to one over there other? How's
customer service for each company?
This is all new territory to me, so any help, advice, comments, etc. are
appreciated.
-adamadz
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