[THIN] Re: AIE under Citrix PS 4.0

I just installed QuickBooks Enterprise 5.0 on PS4 and do not appear to be 
having any issues. I did get a weird "files not found, click to download again" 
the first time each user logged in.  I redirect the home folder, but QuickBooks 
is just installed to program files and not running in an AIE.    I have not 
heard any complaints yet.

 

-----Original Message-----
From: thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] On Behalf Of 
Jeremy Saunders
Sent: Friday, November 18, 2005 7:39 AM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] AIE under Citrix PS 4.0

Hi All,

I'm having a bit or trouble trying to isolate an application using an AIE and 
am looking for an "expert" that has a real good understanding of how it should 
work.

Don't get me wrong, it isolates and lauches the application, but it takes so 
long to launch the app and close it that it is not acceptable for the 
production environment.

The applications I am working with is Quicken 2003 QuickBooks and Quicken
2004 QuickBooks (for an accountancy firm). These programs are not multiuser and 
Terminal Server aware, so there are a couple of files in the %ProgramFiles% 
folder that generate a sharing violation, therefore I am using an AIE to 
Isolate ONLY these files.

When lanuching the program normally outside the AIE, it opens and closes really 
quickly. But when lanching it via AIERUN, it's terribly slow. If you trace them 
with filemon you can see that it's searching the AIE User Profile Root for ALL 
files (exe's, dll's, etc) first, instead of from the %ProgramFiles% folder. It 
is my understanding that it should only refer to the AIE User Profile Root for 
the isolated files.

I have a call logged with Citrix. So far level 1 support has not been that 
helpful to a point where they are blaming the Quicken application. I find this 
hard to believe and have asked for it to be escalated. In fact, I have asked to 
speak to an AIE expert who can explain why this is happening, and hopefully 
provide me with a solution, or tell me if I have correctly configured it. But 
I'm not confident that they will find me one for Monday, so thought I'd put 
this to the forum.

The server OS is Windows 2003 (not SP1).

Any help and advice would be appreciated.

Cheers.
                                                                
 Kind regards,                                                  
                                                                
 Jeremy Saunders                                                
 Senior Technical Specialist                                    
                                                                
 Integrated Technology Services &                               
 Cerulean                                                       
 IBM Australia                                                  
 Level 2, 1060 Hay Street                                       
 West Perth  WA  6005                                           
                                                                
 Visit us at                                                    
 http://www.ibm.com/services/au/its                             
                                                                
 P:  +61 8 9261 8412                F:  +61 8 9261 8486         
 M:  TBA                            E-mail:                     
                                    jeremy.saunders@xxxxxxxxxxx 
                                                                
                                                                







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