One of the guys I work with, Don Marti, passed this on the other day...priceless. :) Neil ------- Jim Gleason and I were in Emeryville one day, and we went into one of those monster home centar places so that Jim could get a copy of his car key. Jim: Hi, I need a copy of my Honda key, please. Clerk: Just a minute, let me check if we can do that one. Jim: I've never seen a key-cutting machine like that before. Don: It's a new, easy-to-use key-cutting machine. Notice it has a separate plastic block for each type of key. You look up the key on the chart, select the appropriate plastic block, put the original key and the blank into the plastic block, put the block with the keys into the machine, and press the start button. Jim: They must have a lot of plastic blocks. Don: Yes, you can see that there's one block for each type of key. But the advantage of this system for the store is that it takes less time to train someone how to use it. On a conventional key-cutting machine, the user has to learn how to correctly clamp the original key and the blank onto the machine. Clerk: I'm sorry, we don't have that one. Jim: It's a Honda key. They're really common. Can you check again? Don: This machine is a lot like Windows NT -- it's intended to replace a machine that requires skill with a machine that requires less skill. It's... Jim: Just a minute, she's coming back. Clerk: No, we don't have it. Jim (walking out of store): Sorry, you were saying? Don (walking out of store): I was just comparing the key-cutting machine to Windows NT. It makes ordinary operations easy for unskilled people, but makes extraordinary operations difficult for skilled people. Jim: I see. If the store had a conventional key-cutting machine, and she knew how to use it, she wouldn't have had to find a specific block. She could have used skill instead of capital. Don: But it's not in the store's interest for productive capacity to exist in the form of employee skill that the employee can take with her when she leaves. They want to make a capital investment that isn't unpredictable like a person. Jim (getting into car): And that's the appeal of Windows NT, too. The ability to replace an administrator easily is worth a lot, enough to make a company put up with all Windows NT's limitations, and pay for client access licenses. Don (getting into car): So, when selling Linux, you have to either answer managers' objections that they won't be able to replace their Linux guru... Jim (driving): By promoting Linux standardization and training. Don: Or concentrate on those companies where employee skill is valued, not feared. Jim: Like where? (long pause while Jim gets on the Bay Bridge headed back to San Francisco.) Don: I don't know. Jim: Me either. That machine really helped me understand the information technology decision-making process, though. Don: If the store had chosen to invest in ways that take advantage of employee skill, they would be more able to take advantage of unpredictable situations. As it was, the fact that the plastic block for the Honda key was on top of the rack stopped them from making a sale. Jim: It was on top of the rack? And you didn't say anything? Don: Don't you think that the understanding you gained is worth the chance of getting locked out of your car? Jim: (silence) ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ . /._ o / --personal="caine@xxxxxxxxxxxxxxxx" /|//- / / --business="caine@xxxxxxxxxxx" / ''- / /__ --homepage="http://antediluvian.org/"; ' ~~ http://angryflower.com/bobsqu.gif ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~