[TechAssist] Re: Zenith Service Information
- From: "Gregory Smith" <gaserv@xxxxxxx>
- To: <techassist@xxxxxxxxxxxxx>
- Date: Wed, 6 Jul 2005 16:57:16 -0500
Yes, according to the tech at the school they were shipped with magnets & he
could only get either the middle of the 27" screen or the outer edges & not
both. The tech is a personal freind & he is one of the best electronic
techs I have seen. He has since called Video Display, which we had called
before with no luck for replacement yokes (the 3 that he had bad were not
molded yokes), & the 2nd guy he talked to there asked for the exact #'s off
the original CRT's & he then said he had yokes for those CRT's for $15.00 so
we ordered them. These sets are used as Computer Monitors in classrooms so
the convergence & purity of the tubes are very important. You could tell
the tubes were reman & that the original molded yokes had been removed &
replaced. Shame on Zenith Parts for selling crap for a high end set. We
were under the impression that they were new CRT's w/ molded Yokes. Greg
Gregory B. Smith
G & A Electronic Services
2521 N. Laurent
Victoria, TX 77901
Ph. 361-575-1998
gaserv@xxxxxxx
----- Original Message -----
From: <tjanphyl@xxxxxxxxxxxxxxx>
To: <techassist@xxxxxxxxxxxxx>
Sent: Wednesday, July 06, 2005 4:31 PM
Subject: [TechAssist] Re: Zenith Service Information
> You mean you ordered the CRT WITH yoke attached as one complete unit,
> and they came misconverged?
> Phil
>
> ----- Original Message -----
> From: Gregory Smith <gaserv@xxxxxxx>
> Date: Wednesday, July 6, 2005 4:10 pm
> Subject: [TechAssist] Re: Zenith Service Information
>
> > Hi Chris,
> > I have sold about 350 of these sets to a local school
> > district &
> > luckily I have had very few issues with them. The lastest issues
> > I have had
> > have been with 3 sets having bad yokes & Zenith parts saying that
> > the yokes
> > are molded yokes & the CRT's had to be purchased for yoke
> replacement,
> > bull****. The school district had me order the CRT's that I sold
> > them at
> > cost. To make a long story short, the 3 CRT's could not be
> > converged (thats
> > the purpose of molded yokes) so I am in the process of returning
> > the CRT's.
> > As far as the service manual, being we are ASC I downloaded a
> > manual &
> > fowarded it to them. Ever who the district bought them from
> > should be able
> > to do the same. As far as another manufacturer, I don't think
> > anyone else
> > makes a comparible product. I've got names & numbers of field
> > service guys,
> > customer service, & the boss in parts. Greg
> > Gregory B. Smith
> > G & A Electronic Services
> > 2521 N. Laurent
> > Victoria, TX 77901
> > Ph. 361-575-1998
> > gaserv@xxxxxxx
> >
> > ----- Original Message -----
> > From: "Christopher Barnak" <cbarnak@xxxxxxxxxxxxx>
> > To: <techassist@xxxxxxxxxxxxx>
> > Sent: Wednesday, July 06, 2005 2:29 PM
> > Subject: [TechAssist] Zenith Service Information
> >
> >
> > >
> > > Thanks Bob, Bob, Jerry, Philp, Wayne, Walter, and all others who
> > > responded to the post I made about Zenith prints being unavailable
> > > to non-ASC's.
> > >
> > > Our school system has been purchasing Zenith 27 and 32 inch
> > > TV's since 1998. These are all computer ready, commercial
> > > Hospital/Hotel type sets that can be controlled from our Media
> > > Centers.
> > > We have over 500 sets !
> > >
> > > Word has already gotten back to our purchasing people and Zenith's
> > > answer is for us to become a ASC for Zenith, but only for our sets.
> > > I think this is the end of our School System purchasing LG
> products.
> > >
> > > I already consider Zenith's products and support to be the pitts,
> > > but, I am also concerned that this may be a trend, and unless
> > > you are a ASC, you will not be able to get service info for a
> > specific> brand. To me, a service manual, is a part. And should be
> > available> to ANYONE. I was an independent for 20 years, and I
> > know how
> > > difficult it can be to get good manufacturer support. But I never
> > > had any company refuse to sale me a service manual (if they had it)
> > > until now !
> > >
> > > Yes, most of our sets consist of a small signal board, large signal
> > > board
> > > input function board, and picture tube with yoke. I have had
> > each to
> > > go bad at one time or another. Prints WERE available until this
> > year.>
> > > This is a great list, and I thank you guys very much. But, if I
> make
> > > it hard on our top dogs, then, and only then will they take action.
> > >
> > > Don't respond to me on the list, as I don't want to add to email
> > > congestion. I'll let you guys know when I have a specific technical
> > > issue.
> > >
> > > Thanks Again !!!!!!
> > >
> > >
> > > Christopher Barnak, CET
> > > Norfolk Public Schools
> > > Electronics Maintenance
> > > 966 Bellmore Ave.
> > > Norfolk, Va. 23504
> > >
> > > Phone 757 628 3385
> > > Fax 757 628 3392
> > > cbarnak@xxxxxxxxxxxxx
> > >
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