[TechAssist] Re: What do you charge?
- From: Joe Batchelor <jbc@xxxxxxxxxxxxxx>
- To: techassist@xxxxxxxxxxxxx
- Date: Mon, 04 Nov 2002 18:44:42 -0600
A customer is the one that gives you money. A person on the phone is not
a customer until he gives you money.
Most shops at this time do not charge for public relations. It may come to
that with a 900 number, but not yet.
Often a technician, owner, does not count his time as an expense.
He ends up working 18 hours a day to make the pay of 8 hours.
It is extremely difficult to troubleshoot a set and answer the phone.
Several years ago I worked up a spread sheet program to calculate the
cost of doing business. It added up all expenses and divided it by the
number of sets you can fix in a day. It would give the cost per set.
You could change the number of sets, change the number of technicians,
add a secretary etc and find out how much each sets costs.
Joe Batchelor CET TX 80
11/4/02 3:39:38 PM, "Mouton's Electronics" <moutons@xxxxxxxxxxxxxxxx> wrote:
>
>The customer pays for you to answer the phone??? Which one, the customer on
>your bench or the customer on the phone? If the customer on the phone pays
>for info, what do you do to collect?
>
>This is an interesting topic since I spend a large portion of the day
>interupting my work to answer questions over the phone. Usually for people
>who never bought anything from us in the first place. I have often wished we
>had a 900 number for phone down time.
>
>Jason
>
>
>----- Original Message -----
>From: "Joe Batchelor" <jbc@xxxxxxxxxxxxxx>
>To: <techassist@xxxxxxxxxxxxx>
>Sent: Monday, November 04, 2002 10:23 AM
>Subject: [TechAssist] Re: What do you charge?
>
>
>>
>> I do not answer the phone for free.
>>
>> The customer has to pay for my answering the phone.
>>
>> If you have a store front with rent, lights, insurance, phones, etc
>> the cost to open the door each day is about $800. This will vary
>> with location and size of the shop, but is a good reference.
>>
>> If you work out of your bedroom, with the wife paying the rent, lights etc
>> then the cost is much less.
>>
>> Often a good technician goes into business thinking he will get rich,
>> without knowing how to calculate the cost of doing business.
>>
>> Be sure you can calculate the cost of doing business before trying to
>> run your own shop.
>>
>>
>> Joe Batchelor CET TX 80
>>
>> 11/4/02 9:37:28 AM, "Phillip R. Hull" <phil245@xxxxxxxxxxxxx> wrote:
>> >
>> >Your charging the custormer for answering your phone??
>> >Phillip R Hull
>> >phil245@xxxxxxxxxxxxx
>> >----- Original Message -----
>> >From: "Phil Bader" <philbad@xxxxxxxxxx>
>> >To: <techassist@xxxxxxxxxxxxx>
>> >Sent: Monday, November 04, 2002 9:32 AM
>> >Subject: [TechAssist] Re: What do you charge?
>> >
>> >
>> >>
>> >> That's $125.00/ hr.Many of us have fixed a 27" TV in about an hour and
>> >> gave an estimate of about 125.00.
>> >> There are "holes in the bucket" as well taking away from pure chargable
>> >> tech time(phones ringing,etc).I bet the final tally is about 75.00/hr
>> >> really.
>> >> Phil Bader
>> >>
>> >> Hermantvr@xxxxxxxxxxxxx wrote:
>> >> >
>> >> > $1000.00 for 8 hours...WOW!!!!!
>> >> > Tommy Herman
>> >> > Herman TV
>> >> >
>> >> > In a message dated 11/04/2002 5:49:03 AM Eastern Standard Time,
>> >> > geminitv@xxxxxxxxxxxxxxxx writes:
>> >> >
>> >> > Depends how long it takes. I usually have to figure about $1000.00
>labor
>> >for
>> >> > a full 8 hour day so if it takes 4 hours, I have to estimate it for
>> >$500. If
>> >> > they decline it, there's plenty of other work to do where I can make
>it.
>> >> >
>> >> > Bob Waterman, CET® #RI-28
>> >> > Master Technician License #9109
>> >> > Service Manager
>> >> > Gemini Computer, TV, & Security Alarms
>> >> > (508)695-7302
>> >> > (508)695-7769 FAX
>> >> > geminitv@xxxxxxxxxxxxxxxx
>> >> > geminitv@xxxxxxx
>> >> >
>> >> > ----- Original Message -----
>> >> > From: "Lyles Tv" <tech@xxxxxxxxxxx>
>> >> > To: <techassist@xxxxxxxxxxxxx>
>> >> > Sent: Thursday, October 31, 2002 4:28 PM
>> >> > Subject: [TechAssist] What do you charge?
>> >> >
>> >> > > To replace the heat transfer fluid in the mag projos??
>> >> > > Jeff Farnsworth
>> >> > > Lyles TV and Appliance
>> >> > > 17 S Washington St
>> >> > > Elkhorn, Wi. 53121
>> >> > > ph 262-723-3477
>> >> > > fax 262-723-3658
>> >> > > tech@xxxxxxxxxxx
>> >> > >
>> >> >
>> >> > Tommy Herman
>> >> > Herman TV
>> >> > 250 School Ave SW
>> >> > Taylorsville N.C. 28681
>> >> > 828-632-5322 Voice
>> >> > 828-632-3880 Fax
>> >> > hermantvr@xxxxxxxxxxxxx
>> >> >
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>> >> --
>> >> Philip Bader
>> >> Jan Phyl TV Inc. (estab. 1976)
>> >> 3420 Recker Hwy. Winter Haven, Fl. 33880
>> >> Fax (863) 299-8821
>> >> email: philbad@xxxxxxxxxx
>> >>
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