[TechAssist] Re: WARRANTY
- From: Edward Gaidies <teltek@xxxxxxxxxxx>
- To: <techassist@xxxxxxxxxxxxx>
- Date: Thu, 22 Nov 2001 18:56:44 -0500
Some of your customers are smart consumers. They realize exactly what they
are getting for $47.
Better off to get the old one fixed.
-Ed-
>
> It amazes me that the industry can turn out a VCR to sell for 47.00 and the
> purchaser
> will pay me 47.50 to repair it .
> MCCET
>
>
>
> ----- Original Message -----
> From: <Hunthse@xxxxxxx>
> To: <techassist@xxxxxxxxxxxxx>
> Sent: Thursday, November 22, 2001 9:27 AM
> Subject: [TechAssist] Re: WARRANTY
>
>
>> I don't understand how a Tech thinks he is the only one who has the right
>> answer and that the whole Service and Manufacturing industry is wrong? This
>> type of narrow minded thinking helps to keep alive the negative attitude the
>> public has of our industry.
>> Dean Hunt.
>> Hunt Electronics
>> Palm Springs Ca.
>>
>>>
>>> Monte,
>>> You're the first person I heard of doing this.
>>> How long is one of these rewinders going to last if you use it for all your
>>> tapes?
>>>
>>> Jeff
>>> mailto:Jeff@xxxxxxxxxxxxxxxxxx www.9-11-2001tragedy.com
>>> FAX 1-413-280-0677
>>> Intrepid Video & Electronics
>>> Harrisburg, PA 17111
>>> 717-909-8844
>>> www.intrepid-video.com www.tech-repair.net www.thetoolcaddy.com
>>> ----- Original Message -----
>>> From: "DOCVIDEO" <DOCVIDEO@xxxxxxxxxx>
>>> To: <techassist@xxxxxxxxxxxxx>
>>> Sent: Thursday, November 22, 2001 11:33 AM
>>> Subject: [TechAssist] Re: WARRANTY
>>>
>>>
>>>>
>>>> Didn't know I had to explain my warranty conditions, but here goes....
>>>>
>>>> That' right...spend $15.00 now or spend a lot more later....besides they
>>> understand
>>>> that the main problem they had was from rewinding. So by not rewinding
>>> and
>>> purchasing
>>>> a dual direction re-winder it saves them money...also it is a little more
>>> involved
>>>> than just buy or not get warranty....
>>>> When I show them how much damage has been done buy doing it they all
>>> agree
>>> to the
>>>> warranty.....
>>>> Burnt upper drum
>>>> Dried out capstan bearings [ if their lucky and not have to replace
>>>> bearings/bushings]
>>>> Idler drive gear clutch wore and slipping.
>>>> Idler warped from the heat...
>>>> Center LED having heat applied and weakening
>>>> on those RCA /Hitachi drive gear blocks on bottom, having cracks on
>>> ....all the gear
>>>> post retainers....warping the whole block so will not engage to load and
>>> eject
>>>> properly....
>>>> Also tell them when renting tapes to bring home and place in dual
>>> direction re-winder
>>>> and advance for 10-15 sec. to clear most of the dirty & damaged tape that
>>> has been
>>>> eaten in someone else's VCR.... so tape path will stay cleaner longer.
>>>>
>>>> Yea ..buy the a dual direction re-winder or don't complain when you have
>>> to pay for
>>>> it all over again within a year.....
>>>> Have had only one customer ever tell me he is going to keep rewinding
>>> after
>>>> explaining the wear it causes.....all others have thanked me for telling
>>> them about
>>>> it..AND.. agree with why I will not honor the warranty if it is rewound
>>> to
>>> death
>>>> again.
>>>>
>>>> MONTE MONCRIEF
>>>> BAKERSFIELD, CA.
>>>> DOCVIDEO@xxxxxxxxxx
>>>> ----- Original Message -----
>>>> From: "Jeff Dougherty" <jeff@xxxxxxxxxxxxxxxxxx>
>>>> To: <techassist@xxxxxxxxxxxxx>
>>>> Sent: Thursday, November 22, 2001 7:16 AM
>>>> Subject: [TechAssist] Re: Question reguarding Panasonic VCRs
>>>>
>>>>
>>>>
>>>> Monte,
>>>> This is the first time I heard of this exception clause.
>>>> You expect your customers to buy an auto-rewinder or you won't honor the
>>>> warranty?
>>>>
>>>>
>>>> Jeff
>>>> mailto:Jeff@xxxxxxxxxxxxxxxxxx www.9-11-2001tragedy.com
>>>> FAX 1-413-280-0677
>>>> Intrepid Video & Electronics
>>>> Harrisburg, PA 17111
>>>> 717-909-8844
>>>> www.intrepid-video.com www.tech-repair.net www.thetoolcaddy.com
>>>> ----- Original Message -----
>>>> From: "DOCVIDEO" <DOCVIDEO@xxxxxxxxxx>
>>>> To: <techassist@xxxxxxxxxxxxx>
>>>> Sent: Wednesday, November 21, 2001 10:52 PM
>>>> Subject: [TechAssist] Re: Question reguarding Panasonic VCRs
>>>>
>>>>
>>>>>
>>>>> Not only a Japanese setup...all VCR's have the tape in load position to
>>> RW
>>>> or FF
>>>>> along with the drum turning for 5-10 mins. with tape left inside. Have
>>>> been saying
>>>>> it for years it is a major cause of early head wear and capstan motor
>>>> problems. I
>>>>> will not honor my warranty on work if customer insist in rewinding
>>> tapes
>>>> in VCR
>>>>> either, states so on receipt.
>>>>>
>>>>> MONTE MONCRIEF
>>>>> BAKERSFIELD, CA.
>>>>> DOCVIDEO@xxxxxxxxxx
>>>>> ----- Original Message -----
>>>>> From: <jmgoins.tn@xxxxxxxxxxx>
>>>>> To: <techassist@xxxxxxxxxxxxx>
>>>>> Sent: Wednesday, November 21, 2001 3:21 AM
>>>>> Subject: [TechAssist] Re: Question reguarding Panasonic VCRs
>>>>>
>>>>>
>>>>> I would suspect that Poor quality tape from China and Hong Kong, is
>>> more
>>>>> likely a part of the problem, as is the stupid Sony-esque designs that
>>>>> leave the tape loaded during ff and rew. Some VCR's even leave the head
>>>>> spinning for awhile in the stop mode. It should not be surprising that
>>>> they
>>>>> do not last long.
>>>>>
>>>>> Mike Goins jmgoins.tn@xxxxxxxxxxx
>>>>>
>>>>>
>>>>>
>>>>> At 03:29 PM 11/20/01 -0500, you wrote:
>>>>>>
>>>>>>
>>>>>> Wally,
>>>>>> If these things have the spongy self cleaners..this is more than
>>> likely
>>>> the
>>>>>> cause. What a sales gimmick!
>>>>>>
>>>>>>
>>>>>> Jeff
>>>>>> mailto:Jeff@xxxxxxxxxxxxxxxxxx www.9-11-2001tragedy.com
>>>>>> FAX 1-413-280-0677
>>>>>> Intrepid Video & Electronics
>>>>>> Harrisburg, PA 17111
>>>>>> 717-909-8844
>>>>>> www.intrepid-video.com www.tech-repair.net www.thetoolcaddy.com
>>>>>> ----- Original Message -----
>>>>>> From: "Wally Heise" <sifcamp@xxxxxxxxxx>
>>>>>> To: <techassist@xxxxxxxxxxxxx>
>>>>>> Sent: Tuesday, November 20, 2001 1:39 AM
>>>>>> Subject: [TechAssist] Question reguarding Panasonic VCRs
>>>>>>
>>>>>>
>>>>>>>
>>>>>>> I now have about 4 Panasonic vcrs which all have what appears to be
>>> bad
>>>>>>> video heads when you play. All of these vcrs are 1-4 years old and
>>>>>>> different model numbers. I don't have a video head tester to check
>>> the
>>>>>>> heads yet, (have not had a big need for one). I am wondering if
>>> others
>>>>>>> have seen a high failure rate with Panasonic video heads? Or is
>>> there
>>>>>>> something else I'm missing? Is there an easy method of determining
>>> if
>>> a
>>>>>>> video head is defective, without the tester? Needless to say I have
>>>>>>> cleaned and cleaned the heads to no avail.
>>>>>>>
>>>>>>> Any help is greatly appreciated.
>>>>>>>
>>>>>>> Thank you
>>>>>>> Wally Heise
>>>>>>> South Isle Repair
>>>>>
>>
>>
>>
>>
>>
>>
>>
>>
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