[TechAssist] Toshiba 52hm84 bad bulb

I know there are a lot of you guys out there with much more experience on dlps. 
I just got
  this Toshiba 52HM84 with a broken bulb in. I can get the bulb for about $139 
plus postage. Before I call the customer and give them an estimate, should I 
check anything else? This is only the 3rd dlp I've had in the shop. 
   
  I don't stock bulbs, how do you guys let your customers know it might be some 
thing else wrong some times. I run a one man shop here in Fort Worth and I am 
not asc.
   
  Thanks,
  Marvin Berry
  Berry's TV
  Fort Worth,  TX      

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