[TechAssist] Re: Samsung Technical Assistance question
- From: "tvservice" <tvservice@xxxxxxxxxxxxx>
- To: <techassist@xxxxxxxxxxxxx>
- Date: Fri, 22 Jul 2005 16:02:42 -0500
The last time I checked they only answered phones for technical assistance
between 2 and 5 pm pst
Dont bet that they will return your call before 2:00
:>)
have good weekend
Robert
tvservice@xxxxxxxxxxxxx
H & H Electronics Inc
----- Original Message -----
From: "Gemini Computer & TV" <geminitv@xxxxxxxxxxx>
To: <techassist@xxxxxxxxxxxxx>
Sent: Friday, July 22, 2005 3:29 PM
Subject: [TechAssist] Re: Samsung Technical Assistance question
> Now that is is about 4:30pm on Friday and I am getting ready to go out the
> door, Samsung Tech Assist just called. I explained that the set was
buttoned
> up for the weekend and my tools were packed on the truck to go home so I
was
> not in the position to do some heavy troubleshooting at the moment. They
are
> supposed to call me back on Monday after 9am but I told them I am heading
> out on the road about 9:30am so time will be short. I told them I get in
> around 6am so we could start earlier but they come in at 9am (must be nice
> to miss those first 3 hours of the workday!).
>
> Bob Waterman, CET® #RI-28
> Master Technician License #9109
> Service Manager / Parts Manager
> Gemini Computer, TV, & Security Alarms
> (508)695-7302
> (508)695-7769 FAX
> geminitv@xxxxxxxxxxx
>
>
> ----- Original Message -----
> From: "Gemini Computer & TV" <geminitv@xxxxxxxxxxx>
> To: <techassist@xxxxxxxxxxxxx>
> Sent: Friday, July 22, 2005 4:15 PM
> Subject: [TechAssist] Re: Samsung Technical Assistance question
>
>
> I sure am. I just got a reply to the SAW that I sent to my field service
> rep. It was as follows:
>
> Derek,
>
> Please assist.
>
> (Derek is Derek Banks at Samsung tech Assist).
>
>
> Bob Waterman, CET® #RI-28
> Master Technician License #9109
> Service Manager / Parts Manager
> Gemini Computer, TV, & Security Alarms
> (508)695-7302
> (508)695-7769 FAX
> geminitv@xxxxxxxxxxx
>
>
> ----- Original Message -----
> From: "tvservice" <tvservice@xxxxxxxxxxxxx>
> To: <techassist@xxxxxxxxxxxxx>
> Sent: Friday, July 22, 2005 4:02 PM
> Subject: [TechAssist] Re: Samsung Technical Assistance question
>
>
> Bob are using these numbers?
> You should call before 4:30pm cst
> SAMSUNG T/A 973-601-6119 or 6124
> FAX: 601-6032/6123
>
> Robert
> tvservice@xxxxxxxxxxxxx
> H & H Electronics Inc
>
>
> ----- Original Message -----
> From: "Gemini Computer & TV" <geminitv@xxxxxxxxxxx>
> To: "Techassist" <techassist@xxxxxxxxxxxxx>
> Sent: Friday, July 22, 2005 2:49 PM
> Subject: [TechAssist] Samsung Technical Assistance question
>
>
> > Is anyone having issues contacting Samsung Tech Support via telephone? I
> > have a dog set and tried calling them last Friday and had to leave a
voice
> > mail and await a reply. It never came. I called again today and went
> through
> > the same ritual. I find this very odd given my past experience with
> Samsung
> > support. I just sent an email and created a Service Action Worksheet
(SAW)
> > for this unit on the Samsung website about this. We will see what
happens
> > but I was wondering if I am the only one experiencing this as I have not
> > seen any other posts regarding Samsung support. What gives? Anyone have
> the
> > answer?
> >
> > Bob Waterman, CET® #RI-28
> > Master Technician License #9109
> > Service Manager / Parts Manager
> > Gemini Computer, TV, & Security Alarms
> > (508)695-7302
> > (508)695-7769 FAX
> > geminitv@xxxxxxxxxxx
> >
> >
>
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