Thomson only offers phone support on these sets. Contact them by email and they tell you to call. Running service calls, I just thought I could sneak this in here while I don't have time to rest on my laurals with the phone. Tomorrows project. Wayne Vanaman Omega Electronics 6904 W Fairfield Dr Pensacola, Fl. 32506-3310 Wayne@xxxxxxxxxxxxxxxxxxxxx WWW.PensacolaTVRepair.Com 850-456-5995 voice 850-458-6369 fax ----- Original Message ----- From: "Phillip R. Hull" <phil245@xxxxxxxxxxxxx> To: <techassist@xxxxxxxxxxxxx> Sent: Thursday, September 18, 2003 1:47 PM Subject: [TechAssist] Re: RCA ATC 311 questions > Have you checked the Thomson web site. > http://www.thomsonnetwork.com/unprotected/Dynamic/1,5078,-A193D968ECE9F4CCE0339DFEEACCF4CC,00.html > > You can search under product information for tips. There is a way to > contact tech support thru the web site with e-mail. > I have had bad splitters but not the problems you mention. I hope you have > a user ID and password. > > Phillip R Hull STET > phil245@xxxxxxxxxxxxx > FAX 517--569-3075 > Professional Technicians only > ----- Original Message ----- > From: "Wayne Vanaman" <Wayne@xxxxxxxxxxxxxxxxxxxxx> > To: <techassist@xxxxxxxxxxxxx> > Sent: Thursday, September 18, 2003 2:17 PM > Subject: [TechAssist] RCA ATC 311 questions > > > > Model HD52140yx4 > > Chassis ATC311 > > I have two identical units with different problems. > > > > Unit 1 > > Splitter failed, burning R14705. Replaced parts. Unit would not > converge. > > I replaced the convergence sensors and the sensors cable. Now unit will > not > > converge in 1080i. Other modes are good. > > > > > > Unit 2, talked to customer but have not seen the set yet. > > Customer has LAN in home, set is connected to the LAN. > > Problem 1 Intermittantly the set will display "Fatal Error". Unit locks > up > > except that the mouse curser works, but the unit must be unplugged to > reset. > > Problem 2 TV will intermittantly place the big pic in a PIP window, and > > bounce back and forth between big and little picture. One of the pictures > > will be blank and the other will be the original source. I told the > > customer to remove the batteries from the remote and see if the problem > > persists. > > > > I have only see a half a dozen of these units, all have had only > > splitter/resistor problems. > > > > Any ideas welcomed. > > > > > > Wayne Vanaman > > Omega Electronics > > 6904 W Fairfield Dr > > Pensacola, Fl. 32506-3310 > > > > Wayne@xxxxxxxxxxxxxxxxxxxxx > > WWW.PensacolaTVRepair.Com > > > > 850-456-5995 voice > > 850-458-6369 fax > > > > > **************************************************************************** > * > > Classifieds! Buy or Sell! > > http://sell.tech-assist.org > > The Tech Address Book: > > http://www.tech-assist.org/secure/tip/contact.htm > > Add a Repair Tip Here, or Change/Remove your Email Address: > > http://www.tech-assist.org/secure/tip/main.htm > > Lost Password: > > http://www.tech-assist.org and select "Lost your Login Info?". > > Email Archives: > > //www.freelists.org/archives/techassist/ > > > > > > **************************************************************************** * > Classifieds! Buy or Sell! > http://sell.tech-assist.org > The Tech Address Book: > http://www.tech-assist.org/secure/tip/contact.htm > Add a Repair Tip Here, or Change/Remove your Email Address: > http://www.tech-assist.org/secure/tip/main.htm > Lost Password: > http://www.tech-assist.org and select "Lost your Login Info?". > Email Archives: > //www.freelists.org/archives/techassist/ > [This E-mail scanned for viruses by Declude Virus] > > ***************************************************************************** Classifieds! Buy or Sell! http://sell.tech-assist.org The Tech Address Book: http://www.tech-assist.org/secure/tip/contact.htm Add a Repair Tip Here, or Change/Remove your Email Address: http://www.tech-assist.org/secure/tip/main.htm Lost Password: http://www.tech-assist.org and select "Lost your Login Info?". Email Archives: //www.freelists.org/archives/techassist/