[TechAssist] Re: Question on Closed Captioning

Jerry,

I can't speak for other areas of the country, but in this area only CC1
is used.


Ken Smith
Gulf Technical Services
3034 Gulf Breeze Parkway
Gulf Breeze, FL  32561
850-934-8324 (Voice) 850-932-0819 (Fax)


On Wed, 30 Jan 2002 13:42:19 -0500 "J Silverman"
<greentron@xxxxxxxxxxxxxxxx> writes:
> 
> May not have anything to do with this but when stting up a new 
> Panasonic TV
> about a year ago, I noticed it apparently had options for more than 
> one type
> of closed caption.
> Jerry Silverman
> Greentron Inc
> 4 Newland Ave
> Greenville SC 29609
> 864 232 3889
> Fax 271 2080
> mailto:greentron@xxxxxxx
> ----- Original Message -----
> From: <gulftech@xxxxxxxx>
> To: <techassist@xxxxxxxxxxxxx>
> Sent: Tuesday, January 29, 2002 9:12 PM
> Subject: [TechAssist] Question on Closed Captioning
> 
> 
> >
> > Friends,
> >
> > A hearing-impaired customer called me yesterday  would not work.
> > Actually, if you have had the experience, the customer calls a 
> service,
> > and the service serves as an intermediary between you and the 
> caller.
> > They type your response on the keyboard for the caller to read.  
> The
> > caller then types their response and the service reads it to you.  
> Makes
> > for labored communication.
> >
> > I went to the customer's house about 20 miles away expecting to 
> find no
> > c/c.  What I found was garble on only one channel (11).  All other
> > channels with closed captioning present were perfect.  For the 
> record,
> > the set is a Zenith A25A23W.  I have seen garbled closed 
> captioning when
> > the signal was poor or with loose cable connections where the set 
> may
> > pick up both local broadcast and cable signals simultaneously, but 
> there
> > is no local broadcast on channel 11 and the video signal was 
> perfect.
> >
> > When I returned to the shop, I checked my c/c on channel 11.  (The 
> same
> > cable company is at the shop.)  It is fine here.  I believe it is 
> a cable
> > problem.  Can anyone shed light on this, if I am missing something?
> >
> > Thanks,
> >
> >
> > Ken Smith
> > Gulf Technical Services
> > 3034 Gulf Breeze Parkway
> > Gulf Breeze, FL  32561
> > 850-934-8324 (Voice) 850-932-0819 (Fax)
> >
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