[TechAssist] Re: Question on Closed Captioning

I agree with you that it sounds like a cable system
problem.  I work for a major market TV station as an
engineer/sr. tech, and we do our best to put out a
satisfactory signal but sometimes the cable provider
messes up our signal and them blames us.  Many of our
on air monitors have c/c enabled so we can check our
sig is OK on air and to cable system feeds  Good luck.


--- gulftech@xxxxxxxx wrote:
> 
> Friends,
> 
> A hearing-impaired customer called me yesterday 
> would not work. 
> Actually, if you have had the experience, the
> customer calls a service,
> and the service serves as an intermediary between
> you and the caller. 
> They type your response on the keyboard for the
> caller to read.  The
> caller then types their response and the service
> reads it to you.  Makes
> for labored communication.
> 
> I went to the customer's house about 20 miles away
> expecting to find no
> c/c.  What I found was garble on only one channel
> (11).  All other
> channels with closed captioning present were
> perfect.  For the record,
> the set is a Zenith A25A23W.  I have seen garbled
> closed captioning when
> the signal was poor or with loose cable connections
> where the set may
> pick up both local broadcast and cable signals
> simultaneously, but there
> is no local broadcast on channel 11 and the video
> signal was perfect.
> 
> When I returned to the shop, I checked my c/c on
> channel 11.  (The same
> cable company is at the shop.)  It is fine here.  I
> believe it is a cable
> problem.  Can anyone shed light on this, if I am
> missing something?
> 
> Thanks,
> 
> 
> Ken Smith
> Gulf Technical Services
> 3034 Gulf Breeze Parkway
> Gulf Breeze, FL  32561
> 850-934-8324 (Voice) 850-932-0819 (Fax)
> 
>
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