[TechAssist] Re: Need Some input on becoming a RCA ASC.
- From: Phil Bader <tjanphyl@xxxxxxxxxxxxxxx>
- To: techassist@xxxxxxxxxxxxx
- Date: Mon, 24 May 2004 09:41:52 -0400
Back in the 80's I was a Goldstar ASC because KMart asked us to. We had
a solid local reputation, and KMart sold a bunch of Goldstar
MWaves,VCR,stereos and TV.
Goldstar asked us for an equipement list. We had the usual: B&K tube
testor,CRT checker,VTVMs,VOMs, HV probes,crosshatch gen,etc.
They Okd us, and sent us boxes upon boxes of their paper service
manuals, UPS was here for a week daily. No charge.
Problems started when their warranty payments dept.started dragging
their feet reimbursing us.
We had to buy the parts both for in and out of warranry repairs, pay the
parts bill full within 30 days.Prompt.
But they were taking 90 days,120 days and more to cut us a check,then
partial payments. they were breaking the bank.
Understand I am a one man shop, and Polk county is the largest county in
the stateof Florida with ALL the KMarts UPSing store returns,DOAs,etc
to us, we picked up from two stores, along with customers carry-ins. I
simply couldn't afford to financially "carry" Goldstar for all Polk
Countys KMarts, and other stores.
So, we fought and fought,finally got our money, and said goodbuy.
Nuf said.
Phil Bader
Hoyt's TV wrote:
>How about Cannex pays that initial cost, if they want you to do it bad
>enough?
>
>You have to make a decent profit or it's not worth doing. I don't know how
>large this Canex place is, but in a one man shop it will take a long time to
>recover that kind of outlay for just one brand, if ever.
>
>Mine's a one man shop too, and that's probably the reason I don't do any
>warranty. They expect you to buy expensive software and service lit. like
>theirs is the only brand you are going to have to invest in. One big problem
>I have with doing warranty work is that you get to be the first explorer in
>a new land, which is not at all cost effective. On top of that, they expect
>you do it for less than you would charge a customer for doing well known
>(easy) repairs. And they are always looking for a way to minimize their cost
>which means maximizing your cost. In other words: cheating you out of money
>that you deserve in every way they can.
>
>
>Russ Hoyt
>Hoyt's TV
>Exeter, NH
>
>
>----- Original Message -----
>From: "Don Hartigan" <hartstv@xxxxxxxxxxx>
>To: <techassist@xxxxxxxxxxxxx>
>Sent: Saturday, May 22, 2004 10:08 PM
>Subject: [TechAssist] Re: Need Some input on becoming a RCA ASC.
>
>
>
>
>>Back in APR/2000 the Cannex Outlet at CFB Gagetown asked me to do there
>>Warranty Repairs for there RCA units.At that time I was doing warranty on
>>the L/G,Sanyo,Philips,Panasonic,Daewoo,Emerson units they sold at there
>>store so didn't think adding RCA would be too much trouble;That was until
>>
>>
>I
>
>
>>called the TECH REP,Tony Devito at RCA. He said Cannex had contacted him
>>about my shop becoming a repair centre for there Rca units.Said I could be
>>
>>
>a
>
>
>>service centre immediately,AS SOON AS I sent a cheque for the necessary
>>software package .Cost was 950.00.Told him tks BUT no tks!!I refuse to pay
>>that much money to a company to do there warranty work.That was in 2000
>>,maybe things have changed but I doubt it.I don't mind paying for yearly
>>subscription to get the service literature,but this was a little too much
>>
>>
>
>
>
>>for my one man shop;just my .02 cents worth plus
>>949.98.......................
>>Don of HARTS-TVCR''ASC''
>>9 Robert St,Oromocto,NB,Can,E2V3N2
>>hartstv@xxxxxxxxxxx
>>Tel-5063579785,fax-3576010
>>cel-4701719
>>----- Original Message -----
>>From: "Paul Westcott" <westcott@xxxxxxx>
>>To: <techassist@xxxxxxxxxxxxx>
>>Sent: Saturday, May 22, 2004 10:12 PM
>>Subject: [TechAssist] Re: Need Some input on becoming a RCA ASC.
>>
>>
>>
>>
>>>Ed,
>>>Its funny that you mention Mel and Doug
>>>I never liked Mel, but Doug was a great guy.
>>>In the middle eighty's,when I worked for RCA,
>>>The used to fly me down to Toronto about once a month
>>>to help out on the VCR bench wher Doug was a tech.
>>>This was after they demoted him from trainer to bench tech.
>>>The company did everything in their powers to make him quit.
>>>He was hounded constantly( this while going through a messy divorce.)
>>>I don't know what happened to him after the branch was closed in 1988.
>>>BTW, Mel ended up doing a few TV commercials.
>>>Paul Westcott
>>>Kingsway Electronics
>>>Sudbury,Ont.
>>>705 566-9290
>>>westcott@xxxxxxx
>>>kingswayelectronics@xxxxxxxxxx
>>>----- Original Message -----
>>>From: "Tel-Tek" <teltek3@xxxxxxxxxxxx>
>>>To: <techassist@xxxxxxxxxxxxx>
>>>Sent: Saturday, May 22, 2004 8:39 PM
>>>Subject: [TechAssist] Re: Need Some input on becoming a RCA ASC.
>>>
>>>
>>>
>>>
>>>>Jerry..
>>>>Good advice..if it was RCA....Thomson Consumer Electronics went
>>>>
>>>>
>deeper.
>
>
>>>>Here we had Service Seminars back in the 80's, ASC's) on a No Charge
>>>>
>>>>
>>>Basis,
>>>
>>>
>>>>with a great Dinner. Then it went to Bring your own lunch, this is the
>>>>Equipment you need, we have it, and if you want to remain a ASC, buy
>>>>it...(today with a 10% discount).
>>>>
>>>>Some of us tried to discuss recent chassis, and fixes. What we got...
>>>>
>>>>That's old Technology!
>>>>
>>>>We had two guys, Doug Steadman and Mel Hart, these guys were hung out
>>>>
>>>>
>to
>
>
>>>the
>>>
>>>
>>>>wind because they were too Technically minded, and actually cared
>>>>
>>>>
>about
>
>
>>>the
>>>
>>>
>>>>Techs.
>>>>
>>>>Some guys from Ontario may remember these guys. Great team.
>>>>
>>>>Mel was the Company...Doug was the Technician.
>>>>Just flashing back on those two guys, that's what this trade used to
>>>>
>>>>
>be.
>
>
>>>>"PRIDE".
>>>>
>>>>-Ed-
>>>>Tel-Tek Electronics
>>>>Ontario-Canada
>>>>
>>>>teltek3@xxxxxxxxxxxx
>>>>----- Original Message -----
>>>>From: "Jerome Silverman" <greentron@xxxxxxxxxxxxxxxx>
>>>>To: <techassist@xxxxxxxxxxxxx>
>>>>Sent: Tuesday, May 18, 2004 9:18 PM
>>>>Subject: [TechAssist] Re: Need Some input on becoming a RCA ASC.
>>>>
>>>>
>>>>
>>>>
>>>>>Those are also the Chipper Check people that you see so many good
>>>>>
>>>>>
>>>comments
>>>
>>>
>>>>>about. But now that they have less control over product design, the
>>>>>
>>>>>
>>new
>>
>>
>>>>>stuff may not require it. But you still might have to get one to
>>>>>
>>>>>
>work
>
>
>>on
>>
>>
>>>>>their old stuff. When we were an ASC for them, they used to ask us
>>>>>
>>>>>
>to
>
>
>>do
>>
>>
>>>>all
>>>>
>>>>
>>>>>sorts of special warranty work for them and then they would reject
>>>>>
>>>>>
>the
>
>
>>>>>claims. If we persisted, they usually would pay, but not always. One
>>>>>
>>>>>
>>>day,
>>>
>>>
>>>>>the rejected claim straw broke the camels back and we told them to
>>>>>
>>>>>
>>learn
>>
>>
>>>>how
>>>>
>>>>
>>>>>to fix the stuff themselves. They were expensive to be an ASC for,
>>>>>
>>>>>
>>>>charging
>>>>
>>>>
>>>>>us for literature for each category, training materials, and the
>>>>>Fixfinder data base. They loaned us a few seldom-used jigs but on
>>>>>
>>>>>
>many
>
>
>>>>they
>>>>
>>>>
>>>>>said they didnt have any to loan and we had to buy them. Finally
>>>>>
>>>>>
>>>resorted
>>>
>>>
>>>>to
>>>>
>>>>
>>>>>buying some from distributors and returning them and paying the
>>>>>
>>>>>
>>>restocking
>>>
>>>
>>>>>charge.
>>>>>Jerry Silverman
>>>>>Greentron Inc
>>>>>4 Newland Ave Greenville SC 29609
>>>>>864 232 3889 Fax 271 2080
>>>>>greentron@xxxxxxx
>>>>>----- Original Message -----
>>>>>From: "Intrepid Video Support" <support@xxxxxxxxxxxxxxxxxx>
>>>>>To: <techassist@xxxxxxxxxxxxx>
>>>>>Sent: Tuesday, May 18, 2004 7:38 PM
>>>>>Subject: [TechAssist] Re: Need Some input on becoming a RCA ASC.
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>>Yea, when the boards are available...
>>>>>>Mando...RCA's pay rate is better than some of the others and you
>>>>>>
>>>>>>
>can
>
>
>>>>>submit claims online.
>>>>>
>>>>>
>>>>>>Jeff
>>>>>>--
>>>>>>Intrepid Video TV/VCR Repair
>>>>>>263 S Front St, Steelton PA 17113
>>>>>>717-939-7708; (F) 717-564-4952
>>>>>>www.intrepid-video.com www.tech-repair.net
>>>>>>----- Original Message -----
>>>>>>From: "tvservice" <tvservice@xxxxxxxxxxxxx>
>>>>>>To: <techassist@xxxxxxxxxxxxx>
>>>>>>Sent: Tuesday, May 18, 2004 3:53 PM
>>>>>>Subject: [TechAssist] Re: Need Some input on becoming a RCA ASC.
>>>>>>
>>>>>>
>>>>>>If you want to stay in this business I recommend becoming ASC for
>>>>>>
>>>>>>
>as
>
>
>>>>many
>>>>
>>>>
>>>>>>manufacturers as you can
>>>>>>Most RCA sets are pretty easy repairs unless you get into the new
>>>>>>
>>>>>>
>HD
>
>
>>>>>chassis
>>>>>
>>>>>
>>>>>>but most HD sets are board replacement in warranty
>>>>>>Robert
>>>>>>tvservice@xxxxxxxxxxxxx
>>>>>>H & H Electronics Inc
>>>>>>
>>>>>>
>>>>>>----- Original Message -----
>>>>>>From: "armando guerra" <birdie@xxxxxxxxxxxxx>
>>>>>>To: <techassist@xxxxxxxxxxxxx>
>>>>>>Sent: Tuesday, May 18, 2004 12:58 PM
>>>>>>Subject: [TechAssist] Need Some input on becoming a RCA ASC.
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>>I have been asked by a dealer here if I would like to become an
>>>>>>>
>>>>>>>
>>rca
>>
>>
>>>>>>>service center.I never liked the idea of being a asc for any
>>>>>>>
>>>>>>>
>>company
>>
>>
>>>>>>>because of all the requirements that they have.This dealer
>>>>>>>
>>>>>>>
>handles
>
>
>>>>only
>>>>
>>>>
>>>>>>>rca tv's.I would like to get some info on whether you techs
>>>>>>>
>>>>>>>
>think
>
>
>>>its
>>>
>>>
>>>>>>>worth becoming a service center. How good are the pay scales.Do
>>>>>>>
>>>>>>>
>>they
>>
>>
>>>>pay
>>>>
>>>>
>>>>>>>mileage for out of town calls?The dealer say's that he sells
>>>>>>>
>>>>>>>
>alot
>
>
>>of
>>
>>
>>>>the
>>>>
>>>>
>>>>>>>projo tv's.I would apreciate any and all the info that I can get
>>>>>>>
>>>>>>>
>>so
>>
>>
>>>>that
>>>>
>>>>
>>>>>>>I can make a decision whether I want to be an asc for rca.If I
>>>>>>>
>>>>>>>
>>>decide
>>>
>>>
>>>>>>>that I want to do this,does rca have a website that I can
>>>>>>>
>>>>>>>
>download
>
>
>>>all
>>>
>>>
>>>>>>>the info on becoming an asc?
>>>>>>>Thanks for all your help in this matter.
>>>>>>>Mando
>>>>>>>Birdie's TV & Electronics
>>>>>>>Casa Grande, AZ
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>--------------------------------------------------------------------------
>>
>>
>>>>>>---
>>>>>>
>>>>>>
>>>>>>>Lost Password:
>>>>>>>http://www.tech-assist.org and select "Login Problems?".
>>>>>>>Email Archives:
>>>>>>>//www.freelists.org/archives/techassist/
>>>>>>>
>>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>--------------------------------------------------------------------------
>>
>>
>>>>>---
>>>>>
>>>>>
>>>>>>Lost Password:
>>>>>>http://www.tech-assist.org and select "Login Problems?".
>>>>>>Email Archives:
>>>>>>//www.freelists.org/archives/techassist/
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>--------------------------------------------------------------------------
>>
>>
>>>>>---
>>>>>
>>>>>
>>>>>>Lost Password:
>>>>>>http://www.tech-assist.org and select "Login Problems?".
>>>>>>Email Archives:
>>>>>>//www.freelists.org/archives/techassist/
>>>>>>
>>>>>>
>>>>>
>>>>>
>>--------------------------------------------------------------------------
>>
>>
>>>>---
>>>>
>>>>
>>>>>Lost Password:
>>>>>http://www.tech-assist.org and select "Login Problems?".
>>>>>Email Archives:
>>>>>//www.freelists.org/archives/techassist/
>>>>>
>>>>>
>>>>>
>>>>
>>>>
>>--------------------------------------------------------------------------
>>
>>
>>>---
>>>
>>>
>>>>Lost Password:
>>>>http://www.tech-assist.org and select "Login Problems?".
>>>>Email Archives:
>>>>//www.freelists.org/archives/techassist/
>>>>
>>>>
>>>>
>>>>
>>>
>>>
>>>
>>--------------------------------------------------------------------------
>>---
>>
>>
>>>Lost Password:
>>>http://www.tech-assist.org and select "Login Problems?".
>>>Email Archives:
>>>//www.freelists.org/archives/techassist/
>>>
>>>
>>>
>>
>>--------------------------------------------------------------------------
>>
>>
>---
>
>
>>Lost Password:
>>http://www.tech-assist.org and select "Login Problems?".
>>Email Archives:
>>//www.freelists.org/archives/techassist/
>>
>>
>
>
>
>-----------------------------------------------------------------------------
>Lost Password:
>http://www.tech-assist.org and select "Login Problems?".
>Email Archives:
>//www.freelists.org/archives/techassist/
>
>
>
--
Philip Bader
Jan Phyl TV Inc. (estab. 1976)
3420 Recker Hwy. Winter Haven, Fl. 33880
Fax (863) 299-8821
email: tjanphyl@xxxxxxxxxxxxxxx
-----------------------------------------------------------------------------
Lost Password:
http://www.tech-assist.org and select "Login Problems?".
Email Archives:
//www.freelists.org/archives/techassist/
Other related posts:
