[TechAssist] Re: More SVA Horror stories

I assume you charged or can collect a diagnostic fee. Tell the customer to
get the cable and you will install it. The customer has the dealer and SVA
customer relations and even the BBB on his side. In the meantime you can go
about running your business.
Jerry Silverman Greentron Inc
Mail to: greentron@xxxxxxx
4 Newland Ave Greenville SC
29609                864 232 3889
----- Original Message -----
From: "Tri-Valley Racing" <tom@xxxxxxxxxxxxxxxxxxxx>
To: <techassist@xxxxxxxxxxxxx>
Sent: Tuesday, April 04, 2006 5:37 PM
Subject: [TechAssist] More SVA Horror stories


> I am working on this SVA
>
>   HD4208TIII-PDP
>
> I found a cable between the main input board and the display board thats
> bad
> So I go to order it from SVA
> HA
> First its "I don't know if we carry cables you have to buy the board"
> Then it's" I think you have to buy both boards to get the cable"
> Then it's "I think you have to use the cable that is in the tv "(Yo it's
> bad )
> Then its "can you take a picture ?"
> Mind you I have the part number from the unreadable manual that they
> emailed me.
>
> "That is not the part number I don't know what that number is ?"
>
> SOMEBODY SHOOT ME
> It is a good thing the costumer is understanding . This company is
> making us look like fools
> They want the cust to ship it out of warranty at their expense Both ways.
> To replace a cable
>
> Ok I am off my soap box   Thanks for being there
>
>
> Tom
>
>
>
>
> --
>
>
>
>
> Thomas S. Woodward
>
>
> Owner
> Tri-Valley Repair
> Tri-Valley Racing
> 508-947-8119
> mailto:tom@xxxxxxxxxxxxxxxxxxxx
> www.tri-valleyracing.com
>
>
>
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