[TechAssist] More SVA Horror stories

I am working on this SVA

  HD4208TIII-PDP  

I found a cable between the main input board and the display board thats 
bad
So I go to order it from SVA
HA 
First its "I don't know if we carry cables you have to buy the board"
Then it's" I think you have to buy both boards to get the cable"
Then it's "I think you have to use the cable that is in the tv "(Yo it's 
bad )
Then its "can you take a picture ?"
Mind you I have the part number from the unreadable manual that they 
emailed me.

"That is not the part number I don't know what that number is ?"

SOMEBODY SHOOT ME
It is a good thing the costumer is understanding . This company is 
making us look like fools
They want the cust to ship it out of warranty at their expense Both ways.
To replace a cable

Ok I am off my soap box   Thanks for being there


Tom




-- 




Thomas S. Woodward
 

Owner
Tri-Valley Repair
Tri-Valley Racing
508-947-8119
mailto:tom@xxxxxxxxxxxxxxxxxxxx
www.tri-valleyracing.com



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