[TechAssist] Re: Here's a new one
- From: Phil Bader <tjanphyl@xxxxxxxxxxxxxxx>
- To: techassist@xxxxxxxxxxxxx
- Date: Mon, 25 Jul 2005 13:33:36 -0400
I've bit my tongue a few times with out of town callers wanting advice
on their TVs.(from my emails).
But I think the "New York" mind set is not because these northern folks
are more brash, it's just in a big metropolis everything is
magnified.Another words, Us small southern towners may get a guy every
two months at most trying our patience.Now, go up north to a large city,
and have customers hammer you 3 times a day for 10 years on the same
darn thing.You finally get to the end,and say "enough already!".
Like the grumpy old men in check out lines.Are they really grumpier than
I am, or have they simply had a head start putting up with the same ol
Bullshix for 40 years.After that long, you've kinda heard it all
before,excuses and all!
As a southerner,I understand! People will push just as far as you let
them!Like children in a classroom, you must set limits.
Now...reach thru that phone and STRANGLE'M!
;-)
Phil
Philip Bader
Jan Phyl TV Inc. (estab. 1976)
3420 Recker Hwy. Winter Haven, Fl. 33880
Fax (863) 299-8821
email: tjanphyl@xxxxxxxxxxxxxxx
personal/ alt. email: pbader@xxxxxxxxxxxxxxx
see our ad at:
http://jan-phyl-television-pc-monitor-service.9601288257006.worldpages-ads.com/
walter wood wrote:
>Jim, I mean NO offence, but I'm in Southern Middle
>Tennessee, 18 miles from the Alabama border.
>That may explain the difference in our mindset.
>My wife visited New York once, and doesn't want to
>go back.
>I've never had the pleasure, but I'm sure I could
>cope.
>Anyway, I feel that it is best to eer on the side
>of nice, and help others as much as possible.
>I've found that every good deed comes back around,
>in some form or another.
>But even if it didn't, I'd have the pleasure of
>liking the man in the mirror.
>I've been self employed nearly all of my working
>life(I'm 59 years old), and so far, have not gone
>broke, nor, have I been to rehab or therapy,
>although all three are still a possibility.
>After all, I'm a tech.
>I guess the somewhat slower pace of life down here
>allows this.
>Must be something to it, as we have retirees from
>all over the Northern part of our land.
>And that's OK too.
>Walter
>
>
>--- becyn <becyn@xxxxxxxxxx> wrote:
>
>
>
>>John,
>>It clear from this post that you're a very nice
>>guy.
>>Unfortunately, ya know where you're going to
>>finish in the $ race if you
>>keep
>>it up.
>>
>>Maybe it's my nasty NY attitude, but I would be
>>offended if someone had the
>>moxey to call me up to talk some half-baked tech
>>through a repair-FOR FREE.
>>
>>Last I knew, we are trying to make a living at
>>this. Running a no-charge
>>tech line
>>doesn't sound too profitable to me. If your
>>advice fixed it, I doubt the
>>customer
>>would send you one red cent!
>>
>>When I get the "second guessing" call from
>>customers who already had another
>>tech give them an estimate, I tell them that I
>>can't comment on another
>>person's
>>pricing, since I'm not sure the underlying
>>diagnosis is correct. I ask
>>if they would
>>like to have us take a look (for a fee of
>>coarse). Sometimes they do.
>>
>>In a case like yours, I'd ask why he didn't bring
>>to me first, since he
>>so much
>>confidence in me. If he said I was too far away,
>>I'd tell him tech line
>>is $ 3.00 a minute.
>>May I have your credit card # please???
>>
>>I bet next think I'd hear would be a dial tone!
>>But hey, it's worth a try!
>>
>>Jim McVey
>>McVey Alltronix
>>327 Broadway
>>Newburgh N.Y. 12550
>>
>>"If it doesn't play...
>>CALL MCVEY !!!!!!"
>>Factory authorized
>>service for over 20
>>major brands.
>>845 561 8383
>>(Last of the Mohegans)
>>
>>John @ Myers TV wrote:
>>
>>
>>
>>>In the past, we've all received phone calls from
>>>
>>>
>>customers wo've found
>>
>>
>>>us though our postings here on TA. Friday, I had
>>>
>>>
>>a new twist to it.
>>
>>
>>>A customer called me in reference to a post I
>>>
>>>
>>made on a JVC PTV, a year,
>>
>>
>>>or two ago. He had a technician at his home, and
>>>
>>>
>>asked me to speak to
>>
>>
>>>him. I spoke to the tech for 20-30 minutes,
>>>
>>>
>>runing down a voltage
>>
>>
>>>source, and BS'ing.
>>>We didn't solve anything, but it left me
>>>
>>>
>>wondering how I'd handle it if
>>
>>
>>>a customer put me on the spot like that. I think
>>>
>>>
>>I'd probably have told
>>
>>
>>>him to take a hike!
>>>
>>>
>>>
>>>
>>>
>>>
>>--
>>No virus found in this outgoing message.
>>Checked by AVG Anti-Virus.
>>Version: 7.0.323 / Virus Database: 267.9.2/55 -
>>Release Date: 7/21/05
>>
>>
>>
>>
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>
>
>Walter Wood
>United TV Service
>501 Poplar St.
>P.O. box 602
>Pulaski Tn. 38478
>mailto:wwood_38478@xxxxxxxxx
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