[TechAssist] Re: Here's a new one
- From: "John @ Myers TV " <myers_tv_b@xxxxxxxxxxxxx>
- To: techassist@xxxxxxxxxxxxx
- Date: Mon, 25 Jul 2005 11:35:48 -0400
HI Jim,
I can't disagree with any of your post.
But, old habits die hard. I'll probably die a nice guy; Poor, but happy.
John Myers
Myers TV Service Co.
376 E. State St.
Alliance, OH 44601
Voice / Fax: 330-821-6545
Myers_tv_b@xxxxxxxxxxxxx
http://www.myerstv.net
Work as if you were to live a hundred years,
Pray as if you were to die tomorrow.
Ben Franklin
becyn wrote:
> John,
> It clear from this post that you're a very nice guy.
> Unfortunately, ya know where you're going to finish in the $ race if you
> keep
> it up.
>
> Maybe it's my nasty NY attitude, but I would be offended if someone had the
> moxey to call me up to talk some half-baked tech through a repair-FOR FREE.
>
> Last I knew, we are trying to make a living at this. Running a no-charge
> tech line
> doesn't sound too profitable to me. If your advice fixed it, I doubt the
> customer
> would send you one red cent!
>
> When I get the "second guessing" call from customers who already had another
> tech give them an estimate, I tell them that I can't comment on another
> person's
> pricing, since I'm not sure the underlying diagnosis is correct. I ask
> if they would
> like to have us take a look (for a fee of coarse). Sometimes they do.
>
> In a case like yours, I'd ask why he didn't bring to me first, since he
> so much
> confidence in me. If he said I was too far away, I'd tell him tech line
> is $ 3.00 a minute.
> May I have your credit card # please???
>
> I bet next think I'd hear would be a dial tone! But hey, it's worth a try!
>
> Jim McVey
> McVey Alltronix
> 327 Broadway
> Newburgh N.Y. 12550
>
> "If it doesn't play...
> CALL MCVEY !!!!!!"
> Factory authorized
> service for over 20
> major brands.
> 845 561 8383
> (Last of the Mohegans)
>
> John @ Myers TV wrote:
>
>
>>In the past, we've all received phone calls from customers wo've found
>>us though our postings here on TA. Friday, I had a new twist to it.
>>A customer called me in reference to a post I made on a JVC PTV, a year,
>>or two ago. He had a technician at his home, and asked me to speak to
>>him. I spoke to the tech for 20-30 minutes, runing down a voltage
>>source, and BS'ing.
>>We didn't solve anything, but it left me wondering how I'd handle it if
>>a customer put me on the spot like that. I think I'd probably have told
>>him to take a hike!
>>
>>
>>
>>
>
>
>
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