[TechAssist] Re: Fw: Thomson Service Center Request: Technical Assistance 27V530T ITC008
- From: "Tel-Tek Electronics" <teltek3@xxxxxxxxxxxx>
- To: <techassist@xxxxxxxxxxxxx>
- Date: Wed, 31 Dec 2003 17:16:06 -0500
Most of these guys have lots of "Book Learning:, but have probably not
seen the inside of these TV's. Give me a Bench Technician anytime.
But....nooooooooooooo, their time is too valuable to talk to an ASC, we
can bust our own ass, on our own time. That's the nice thing about
talking to Toshiba, if you're an ASC, just ask for the Tech's extension,
they are also busy, but mostly..if you can give him/her the problem in a
sequential manner, they are only too willing to help. Just don't give
them something like, I'm going on a Service Call, and Relay just
clicks..etc.
This is one of the reasons I never bother Toshiba unless I have
all my ducks in a row.;-)
-Ed-
Ed Gaidies
Tel-Tek Electronics
Ontario-Canada
teltek3@xxxxxxxxxxxx
-----Original Message-----
From: techassist-bounce@xxxxxxxxxxxxx
[mailto:techassist-bounce@xxxxxxxxxxxxx] On Behalf Of becyn
Sent: Wednesday, December 31, 2003 2:37 PM
To: techassist@xxxxxxxxxxxxx
Subject: [TechAssist] Re: Fw: Thomson Service Center Request: Technical
Assistance 27V530T ITC008
Ha! Sounds like them, alright!
One of my guys called about a bizzare problem the other day and the
"tech"
on the other end REFUSED to speak to him unless he has gone throught the
"official" troubleshooting tree and tick off the results in the proper
order!!!!
I have rarely found them to be helpful or particularly knowlegeable. It
depends on the luck of the draw who you get on the phone, I guess.
Jim McVey
McVey Alltronix
327 Broadway
Newburgh Ny 12550
ph: 845 561 8383
fx: 845 561 9017
Consumer electronics &
computer service.
Factory authorized for
over twenty brands.
----- Original Message -----
From: "Gemini Computer & TV" <geminitv@xxxxxxxxxxxxxxxx>
To: <techassist@xxxxxxxxxxxxx>
Sent: Wednesday, December 31, 2003 12:29 PM
Subject: [TechAssist] Re: Fw: Thomson Service Center Request: Technical
Assistance 27V530T ITC008
> That is asinine! Between the three of us we have 6 of these that all
have
> 15K resistors and only two have this symptom. You and I changed the
resistor
> to 910 ohm, but as a result we have induced this "wiggle" at channel
change
> which tells me we have "altered" the circuit. I guess Thomson can't
possibly
> consider there is a mistake in the parts listing and it is just a damn
> coincidence that the sets and schematics have 15K. Worse than talking
to a
> politician!
>
> Bob Waterman, CETR #RI-28
> Master Technician License #9109
> Service Manager / Parts Manager
> Gemini Computer, TV, & Security Alarms
> (508)695-7302
> (508)695-7769 FAX
> geminitv@xxxxxxxxxxxxxxxx
> geminitv@xxxxxxx
> www.geminicomputertvsecurityalarms.com
>
>
> ----- Original Message -----
> From: <tvservice@xxxxxxxxxxxxx>
> To: "Tech-Assist" <techassist@xxxxxxxxxxxxx>
> Sent: Wednesday, December 31, 2003 12:19 PM
> Subject: [TechAssist] Fw: Thomson Service Center Request: Technical
> Assistance 27V530T ITC008
>
>
> > Bob and other's,
> > Below is the reply from Thomson
> > Robert
> >
> >
> > ----- Original Message -----
> > From: "Thomson-Network" <thomson-network@xxxxxxxxxxx>
> > To: <tvservice@xxxxxxxxxxxxx>
> > Sent: Wednesday, December 31, 2003 9:55 AM
> > Subject: RE: Thomson Service Center Request: Technical Assistance
> >
> >
> > Greetings from Thomson,
> >
> > You have to go by what the parts list has. It shows 910 ohm.
> >
> >
> >
> > Thank You
> >
> > Thomson-Network
> >
> > The information contained herein is provided solely to assist a
qualified
> > service technician in the diagnosis of the problem described. It is
not
> > intended as a modification or alteration of the product and should
not
be
> > copied for distribution. Additional troubleshooting information
such as
> > flowcharts, technical bulletins, and tech tips are available at
> > www.thomsonservice.com <http://www.thomsonservice.com> through the
> > Technical Information link (by chassis). For E-mail contact with
> Tech-Line
> > through www.thomsonservice.com <http://www.thomsonservice.com> , use
the
> > Contact Us link and select Technical Assistance from the dropdown.
> >
> > -----Original Message-----
> > From: tvservice@xxxxxxxxxxxxx
> > Sent: 12/30/03 2:34:18 PM
> > To: Thomson-Network
> > Subject: Thomson Service Center Request: Technical Assistance
> >
> > New 'Contact Us Email' from Service Center Number ID: 403656
> >
> > Servicer HawesR (Hawes ) at tvservice@xxxxxxxxxxxxx, has submitted a
High
> > priority request regarding:
> >
> > Product: TV
> > Model: 27V530TYX1
> > SerialNumber: D276C408NE
> > Chassis: ITC008FBK
> >
> >
> > The Servicer's comments follow:
> > After on awhile when change channels will lose Horizontal sync.
Found by
> > heating and then cooling components at pin 17 of IV001 would affect
> problem.
> > When replacing componets RV001 in schematic is 15K ohms, but in
parts
list
> > it is 910 ohms.
> > Replacing with 910 ohm appears to have solved problem!!
> > Can you confirm what should be the correct value part for RV001?
> > Thank you,
> > Robert Herring
> > H&H Electronics Inc
> > tvservice@xxxxxxxxxxxxx
> >
> >
>
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