[TechAssist] Re: Fw: PC assist required,losing folders&connections???
- From: "Chaz" <chaz@xxxxxxxxxxx>
- To: techassist@xxxxxxxxxxxxx
- Date: Fri, 16 Nov 2001 21:25:07 -0600
Let's see if my entire message actually makes it to the list this time <fr>...
Second attempt to answer this:
Don,
It sounds like you are having a familiar problem that many others have
experienced since the "birth" of DSLmodem internet connections. I've had
many customers experience the same problem as yours. What I've found is
several things that can cause this. The main problem is that the DSLmodem
and ME are NOT "handshaking" properly for usage and trhouput of the
connection. One solution was to update the DSLmodem's driver specifically
for use with ME. Another was that the DSLserver had to update the drivers
on their end (especially if they were distributing the DSLmodems). Third, in
some areas (if you own your own DSLmodem), some services do not provide
both ADSL and SDSL together (either/or is the choice). In this case, you
MUST use a modem capable of the "specific" or "both modes" of service.
FOurth, I have found a few modems that just plain weren't worth the plastic
box they were screwed into. These were mainly custom-built for the
subscribers for distributing to their customers, and/or were built by a third
party factory. I even found some which were clones. I found that out by
running a check on their FCC and other #'s fixed to their label(s). They
would show up as "Not a Registered Product".
Hopefully, this bit of info will help some. One more thing, as a last resort,
have your subscriber send you a new modem (irregardless of recieving one
already if the problem still persists). And I strongly recommend verifying
those FCC and other #s on the modem to make sure you have a 'real" and
not "clone" product.
Chaz
From: "Don Hartigan" <hartstv@xxxxxxxxxxx>
To: <techassist@xxxxxxxxxxxxx>
Subject: [TechAssist] Fw: PC assist required,losing
folders&connections???
Date sent: Fri, 16 Nov 2001 13:49:44 -0400
Send reply to: techassist@xxxxxxxxxxxxx
>
> ----- Original Message -----
> From: Don Hartigan
> To: 2001 1:46 PM
> Subject: PC assist required,losing folders&connections???
>
>
> For the past 2 weeks my PC keeps losing its connections to my NB-TEL server &
> I
> also lose any new folders i have created in my ''in-box''.Iam not computer
> smart
> so will try to explain as best I can.When I lose my connections I have to
> reinstall all info required for a new connection,ie,server tel#,name,my
> password,incoming POP,outgoing SMTP.I contacted my server,NB-TEL,&went thru
> the
> same setup with them.All is fine until I have to do a restart on my PC,then
> i'm
> back to square one and have to go thru the whole process again.I also lose any
> folders I have created in my ''in-box''.My ''CONSUMER-EL''&PC&MONT''folders
> have
> disappeared.Iam using ''ME'' & have ''Norton'',which has not shown any virus
> problems.Any assistance appreciated...tia...regards....Don of HARTS-TVCR.
>
>
> ---
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MCP-Logics / Chaz
Tullahoma, TN (USA)
Organization Email - Chaz <chaz@xxxxxxxxxxxxxxx>
Primary Email - Chaz <chaz@xxxxxxxxxxx>
Biz - http://www.angelfire.com/biz/mcplogics/
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