[talks-uk] Re: Basic Talks On The Internet

Well of course some of these phones were lost (2) abnd one I paid the £150 for Talks Premium. Finally the last phone with the Talks transfer, I would not have had to do that only I found from this list that everyone who seemed to have an E7 could access the Internet except myself, yet I had the same firmware and Talks latest as they did. Now had a Talks dealer helped me with the issue which I raised a number of times on the list (see arkieves), then I would never have had Talks on phone No 10!!!


Eleanor
----- Original Message ----- From: "Neil Barnfather - TalkNav" <forums@xxxxxxxxxxx>
To: <talks-uk@xxxxxxxxxxxxx>
Sent: Thursday, September 29, 2011 3:15 PM
Subject: [talks-uk] Re: Basic Talks On The Internet


Eleanor,

£500, you've had 10 phones in that time? the issue is that when you need support you contact a dealer, not Vodafone, so Vodafone have paid a pittance to Nuance for your standard license, then you go and pay the likes of me £50, we hand a royalty to Nuance and then have to support you, we make very little from that transfer or upgrade, and as such, its very difficult to remain in business if all you are doing is upgrades on Vodafones standard licenses.

Nuance do not later pay kick backs to dealers who have to help standard clients with issues, so its a simple matter of economics.


Regards,

Neil Barnfather

Talks List Administrator
Twitter @neilbarnfather

TalkNav is a Nuance, Code Factory and Sendero dealer, for all your
accessible phone, PDA and GPS related enquiries visit www.talknav.com

URL: - www.talknav.com
e-mail: - service@xxxxxxxxxxx
Phone: - +44  844 999 4199



On 29 Sep 2011, at 14:24, Eleanor Burke wrote:

That is ggreat about the u-turn Neil. I can say with personal experience. I first got my Talks free of charge from Vodafone over 3 years ago and have never looked back. By now I must have had Talks transferred to several handsets over that time which would never have happened otherwise so certainly my contribution over the years of a mere five hundred pounds, not a lot in business terms, but nevertheless, five hundred pounds which went to Talks/Nuance. I am sure there are others in the same situation that I was and upgraded.

Eleanor
----- Original Message ----- From: "Neil Barnfather - TalkNav" <forums@xxxxxxxxxxx>
To: <talks-uk@xxxxxxxxxxxxx>
Sent: Thursday, September 29, 2011 2:16 PM
Subject: [talks-uk] Re: Basic Talks On The Internet


Eleanor,

It was me who told it to Mark, I was under the impression that Nuance had changed the rules on this given that it effectively devalues the Premium product, but upon investigation, they apparently have U turned...

so, my apologies as I have said to Mark, its £50 for the upgrade across the board.

thanks.


Regards,

Neil Barnfather

Talks List Administrator
Twitter @neilbarnfather

TalkNav is a Nuance, Code Factory and Sendero dealer, for all your
accessible phone, PDA and GPS related enquiries visit www.talknav.com

URL: - www.talknav.com
e-mail: - service@xxxxxxxxxxx
Phone: - +44  844 999 4199



On 29 Sep 2011, at 13:16, Eleanor Burke wrote:

Interesting that someone called Neil from TalkNav informed a potential customer to the contrary. Great it is all nsettled now though and that Neil has been informed of the misunderstanding. I hope the potential customer reads this and maybe will return to TalkNav for the upgrade from Vodafone standard. ----- Original Message ----- From: "Neil Barnfather - TalkNav" <forums@xxxxxxxxxxx>
To: <talks-uk@xxxxxxxxxxxxx>
Sent: Thursday, September 29, 2011 11:43 AM
Subject: [talks-uk] Re: Basic Talks On The Internet


you can buy the upgrade from Talks Standard to Premium for £50, its on our site and I've confirmed with Nuance that this is the case.

there has been an element of confusion over this and we apologise.

please feel free to use the web-site to buy this or call to arrange.

many thanks.


Regards,

Neil Barnfather

Talks List Administrator
Twitter @neilbarnfather

TalkNav is a Nuance, Code Factory and Sendero dealer, for all your
accessible phone, PDA and GPS related enquiries visit www.talknav.com

URL: - www.talknav.com
e-mail: - service@xxxxxxxxxxx
Phone: - +44  844 999 4199



On 27 Sep 2011, at 21:33, Mark Smith wrote:

Dear All

I've just upgraded from a Nokkia 6210 to a E5 using the free version of Talks installed by Vodafone.

However, as I've now discovered and several have advised me on this list, the standard Talks version will not work on the Nokkia browser when going on-line to the internet, although Talks works with all the other phone functions such as contacts and texting etc.

I have been in touch with the technical services at talknav.com, who now advise me I need to spend £150 buying Talks and having the premium version. I then understand if I want to upgrade to a new mobile phone in the future I will only have to spend £50.

Vodafone have said they will put £50 of credit on my account but I suspect will not go to £150, so I'm left with either trying another model of hone with the free version of Talks from Vodafone or considering an Iphone with the built in accessibilities.

Has anyone else been in this situation and what other mobile phones are people using on the internet with a speech programme?

Thanks

Mark

mobile in the future  I will only need to









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