[talks-uk] Re: Basic Talks On The Internet
- From: "John Flynn" <jflynn@xxxxxxxxxxxx>
- To: <talks-uk@xxxxxxxxxxxxx>
- Date: Thu, 29 Sep 2011 15:23:39 +0100
that is why I got my talks and phone from one of the UK talks retailers.
John Flynn
Stepney Green
East London
United Kingdom
----- Original Message -----
From: "Neil Barnfather - TalkNav" <forums@xxxxxxxxxxx>
To: <talks-uk@xxxxxxxxxxxxx>
Sent: Thursday, September 29, 2011 3:20 PM
Subject: [talks-uk] Re: Basic Talks On The Internet
Eleanor,
it devalues it, as you buy a phone with Vodafone, they give you a standard
license for free, then you walk out the door and pay us £50 to upgrade, now
you are not Vodafone's client from Talks perspective, you are mine.
Everyone on list knows that Vodafone have not a clue as to how to support
the Talks product, so now we, the dealers are expected to support a client
not on the margin of a full license but a upgrade / transfer.
so firstly, I'm inclined to give a far less favourable amount of support to
you, and secondly, I cannot afford to run such a comprehensive service, so
you might get less experts on the phone, longer wait times etc.
its the same with any good or service, if you lower how much you pay for it,
you get less for your money.
when I sell you something, if you ask me if you can have a discount or pay a
little less, I shall ask you one question, how much quality would you like
me to remove.
my service, being phone, e-mail, and the support e-mail lists, is based on a
profit margin, if you devalue my margin, I have to devalue and decrease the
service I offer.
gets you thinking ay?
Regards,
Neil Barnfather
Talks List Administrator
Twitter @neilbarnfather
TalkNav is a Nuance, Code Factory and Sendero dealer, for all your
accessible phone, PDA and GPS related enquiries visit www.talknav.com
URL: - www.talknav.com
e-mail: - service@xxxxxxxxxxx
Phone: - +44 844 999 4199
On 29 Sep 2011, at 14:55, Eleanor Burke wrote:
Neil
I have been reflecting on what you said about devaluing Talks Premium by
going to Vodafone and feel that surely this is not the case. Vodafone are
prepared to offer blind customers (on contract) I think (but stand
corrected) the opportunity of having a mobile phone which they can use
straightaway once Talks has been put on. Now other mobile companies choose
not to do this, therefore people wanting to use Talks on other networks do
not have any other choice other than to pay the initial outlay of £150
sterling. However, that is a once off payment and these customers then
benefit too from the £50 handset transfer of Talks. I would not say it was
unfair or that it downgraded the product, merely the additional price paid
for choosing a different network. That I said, I know people who have
Vodafone put on the Talks and they subsequently move to another network.
----- Original Message ----- From: "Neil Barnfather - TalkNav"
<forums@xxxxxxxxxxx>
To: <talks-uk@xxxxxxxxxxxxx>
Sent: Thursday, September 29, 2011 2:16 PM
Subject: [talks-uk] Re: Basic Talks On The Internet
Eleanor,
It was me who told it to Mark, I was under the impression that Nuance had
changed the rules on this given that it effectively devalues the Premium
product, but upon investigation, they apparently have U turned...
so, my apologies as I have said to Mark, its £50 for the upgrade across the
board.
thanks.
Regards,
Neil Barnfather
Talks List Administrator
Twitter @neilbarnfather
TalkNav is a Nuance, Code Factory and Sendero dealer, for all your
accessible phone, PDA and GPS related enquiries visit www.talknav.com
URL: - www.talknav.com
e-mail: - service@xxxxxxxxxxx
Phone: - +44 844 999 4199
On 29 Sep 2011, at 13:16, Eleanor Burke wrote:
Interesting that someone called Neil from TalkNav informed a potential
customer to the contrary. Great it is all nsettled now though and that Neil
has been informed of the misunderstanding. I hope the potential customer
reads this and maybe will return to TalkNav for the upgrade from Vodafone
standard.
----- Original Message ----- From: "Neil Barnfather - TalkNav"
<forums@xxxxxxxxxxx>
To: <talks-uk@xxxxxxxxxxxxx>
Sent: Thursday, September 29, 2011 11:43 AM
Subject: [talks-uk] Re: Basic Talks On The Internet
you can buy the upgrade from Talks Standard to Premium for £50, its on our
site and I've confirmed with Nuance that this is the case.
there has been an element of confusion over this and we apologise.
please feel free to use the web-site to buy this or call to arrange.
many thanks.
Regards,
Neil Barnfather
Talks List Administrator
Twitter @neilbarnfather
TalkNav is a Nuance, Code Factory and Sendero dealer, for all your
accessible phone, PDA and GPS related enquiries visit www.talknav.com
URL: - www.talknav.com
e-mail: - service@xxxxxxxxxxx
Phone: - +44 844 999 4199
On 27 Sep 2011, at 21:33, Mark Smith wrote:
Dear All
I've just upgraded from a Nokkia 6210 to a E5 using the free version of
Talks installed by Vodafone.
However, as I've now discovered and several have advised me on this list,
the standard Talks version will not work on the Nokkia browser when going
on-line to the internet, although Talks works with all the other phone
functions such as contacts and texting etc.
I have been in touch with the technical services at talknav.com, who now
advise me I need to spend £150 buying Talks and having the premium version.
I then understand if I want to upgrade to a new mobile phone in the future
I will only have to spend £50.
Vodafone have said they will put £50 of credit on my account but I suspect
will not go to £150, so I'm left with either trying another model of hone
with the free version of Talks from Vodafone or considering an Iphone with
the built in accessibilities.
Has anyone else been in this situation and what other mobile phones are
people using on the internet with a speech programme?
Thanks
Mark
mobile in the future I will only need to
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