TalkSerotek: Remote controling another computer.

Hello all. I am trying to help someone in another part of our state get signed up for a thirty day trial of System Access and the System Access Mobile Network. The software is loaded onto the person's computer, but when a friend was typing in the contact information for her it kept disappearing. Is there a way for me to assist her using the option for controlling a computer remotely? At present, when I press enter on that link nothing happens. I can't find any documentation in the help files. I have also put in a call to technical support for assistance. 

Best regards,
Gary Olson
Powell, Wyoming

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