From an article in today's Democrat (discussing the city's budget shortfall), comes this quote: "StarMetro, despite a major overhaul in 2011 to improve routes and swell ridership, has not proved to be the transit system envisioned, officials said at the meeting. Gillum, who's been a sharp critic of StarMetro's routes, said there have been incremental increases to improve service but not enough to be a success story. The next step for the commission comes down to asking two main questions: When do we get the system we want and how much is it going to cost?"