FYI, I saw the announcement below from a MS employee on another mailing list: Hello, I wanted to let people know that Microsoft has started a support number for customers with disabilities at 1-800-936-5900. Right now this support is limited to North America. You can read details about hours and such at http://support.microsoft.com/contactus/contact-microsoft-accessibility . These support representatives have experience with assistive technology and part of the effort here is aimed at getting customers who are using technology such as screen readers better support where the first several questions are not about explaining what a screen reader is. If you are attending CSUN, there will be a presentation on Wednesday at 4:20P talking about this and some of our other efforts around understanding the customer experience of accessibility at Microsoft. http://www.csun.edu/cod/conference/2013/sessions/index.php/public/presentati ons/view/241 .